Chancellor's Office Statement

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Enterprise Infrastructure Analyst. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year.

Salary

The anticipated salary hiring range is up to $11,667 per month, commensurate with qualifications and experience.

The salary range for this classification is $5,158 to $12,730 per month.

Classification

Analyst/Programmer - Career

Position Information

The California State University, Office of the Chancellor, is seeking an Enterprise Infrastructure Analyst to be responsible for the administration, management, and maintenance of the CSU's Common Management System (CMS), PeopleSoft Human Resources, Campus Solutions, and Finance Applications, and third-party interfaces for business continuity, optimal performance, and system capacity. As a member of the ITS Technical Services team, participating in projects, documentation, and support of Enterprise Systems. These projects require collaboration and coordination of effort and resources with the CMS teams, 23 campuses, vendors, contractors, and hosting partners. In addition, the Enterprise Infrastructure Analyst will provide coverage for after-hours (including weekends) on-call support as required.

This position is approved for telecommuting (two days telecommuting, three days in office (in-person)) with onsite work at the main headquarters located in Long Beach, California.

Responsibilities

Under the general direction of the Associate Director of CMS Infrastructure Services, the Enterprise Infrastructure Analyst will participate in developing, testing, troubleshooting, and implementing PeopleSoft infrastructure and integration with third-party vendor applications. Duties include:

-Provides technical support for production and development issues related to the CMS PeopleSoft enterprise environments and third-party applications and interfaces.

-Responsibilities include system configuration, maintenance, and administration of the CSU’s CMS PeopleSoft applications.

-Participate in evaluation, installation, and management of PeopleTools releases.

-Installation, monitoring, and integration of third-party applications with PeopleSoft.

-Continuous system monitoring and management; load balancing and capacity management of the infrastructure.

-Support activities for move-to-production for major application and tool upgrades. These include installing PeopleSoft components (PIA and Application domains) prior to or during the upgrades.

-Maintain awareness of all Oracle and Peoplesoft software updates and coordinate implementation with Technical Services and Development teams.

-Implement and improve existing system practices and processes. Develop procedures and technical documentation for process improvement.

-Lead and participate in project teams to implement new system functionality.

-Undertake special projects as directed, including working with other subject matter experts (SME) teams to facilitate cross-training and coverage of all application areas.

-Provides coverage for after-hours on-call support as required.

The Enterprise Infrastructure Analyst is also responsible for any other duties as assigned. In addition, the incumbent is responsible for keeping current in the industry, including technology changes, trends, and best practices. The incumbent is also responsible for addressing any concerns regarding technical operations with the appropriate supervisor.

On-call responsibilities: The Technical Services team provides 24/7 production support, administered through a rotating on-call schedule. Staff is expected to respond to issues/problems/tasks off-hours and on weekends during their assignment period.

Qualifications

This position requires:

-This position requires a bachelor's degree in computer science, information technology, or a related field (or equivalent combination of education and experience).

-Requires 3-5 years’ experience with support, installation, administration, and maintenance of Enterprise systems like PeopleSoft on a large scale as well as supporting tools for those environments, including PeopleTools, Application and Web Servers (Preferably WebLogic), Process Scheduler, Integration Broker, and browser technologies.

-Requires 3-5 years’ hands-on experience with LINUX operating system.

-Proficiency in high-level scripting languages (Python preferred) as well as script environments such as Korn and BASH.

-Proficiency in RDBMS and SQL Scripting is preferred.

-Working knowledge of TCP/IP, HTTP, and SSH network protocols.

-Experience with Boomi Integration Platform system administration and maintenance preferred.

-Experience with the following 3^rd party tools is preferred; Citrix, Repliweb, and Control-M.

-Evaluate and recommend tools, processes, and changes to provide support efficiently and effectively.

-Creative problem-solving / strategic thinking skills to improve processes and solve complex problems.

-Excellent analytical skills, debugging techniques, and root cause analysis skills.

Communication & People Skills

-Strong Customer Service skills to work with campus users and vendors.

-Excellent written communication skills are necessary to provide accurate, understandable documentation for automation procedures.

-Supports an environment that motivates others and builds morale.

-Works effectively and cooperatively with other team members to achieve goals and develop/maintain working relationships. 

-Ability to effectively communicate with various users.

-Uses effective communication and listening skills to work with others and problem-solve. 

-Ability to quickly gather information from and disseminate information to the appropriate parties.

Analytical Skills

-Ability to assist in troubleshooting, including quickly identifying problems and acting appropriately.

-Develop practical and thorough solutions to address all aspects of identified problems.

-Identifies problems and uses appropriate sources to research technical problems.

-Ability to independently apply technical judgment to standard applications and systems. 

Project Management Skills

-Ability to track and document information between multiple parties.

-Experience in coordinating resource requirements.

-Attention to detail and solid organizational skills are necessary.

-Ability to schedule and prioritize in order to meet deadlines.

-Ability to work independently with little supervision. 

Technical Skills

-Must have strong technical experience and background supporting PeopleSoft application; administration expertise with Boomi integration platform and Pathlock is preferred.

-LINUX Operating System (OS) and ability to analyze and troubleshoot OS network issues is required.

-LINUX shell and Python scripting are strongly preferred.

-Solid understanding of industry browser technologies.

-Solid understanding of automation methodology and best practices.

-Experience with Oracle databases is preferred.

-Proficiency in Microsoft Office Productivity Suite (Word, Excel, PowerPoint, and Outlook) and Visio is required.

Application Period

Priority consideration will be given to candidates who apply by October 30, 2024. Applications will be accepted until the job posting is removed.

How To Apply

Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070.

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix

E-Verify

This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).

If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS).

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.

CSU Out of State Employment Policy

California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Background

The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.