Working Title: Outreach, Retention, and Student Success Professional

Classification Title: Student Service Professional II

Posting Details 

Priority Application Deadline: Thursday, November 14th @ 11:55pm PST: (Posting will remain open until filled)

Position Summary

Under the general supervision of the Department Chair, the SSP II will support student success efforts for the undergraduate and graduate programs in English and for university general education and graduation requirements. In this capacity, the incumbent will facilitate, support, and collaborate with faculty to:

• Develop and implement a variety of student outreach, recruitment, retention, orientation, and community building activities and programming.
• Embed student success into curriculum and pedagogical development, program assessment, and program strategic planning initiatives.
• Develop and implement strategies to promote student recruitment and retention, outreach to the community and pipeline institutions and alumni, and contribute to departmental strategic planning for student and program success.

Additionally, under the general guidance of the Department Chair, the SSP II will:

• Provide guidance on and interpretation of academic success policies, procedures, and resources available to departments and students.
• Contribute to building the culture of ongoing development and enhancement of the Department’s programs by providing insight, feedback, and recommendations based on student needs, relevant data, and trends in the field.
• Communicate students’ needs effectively and provide insight, feedback, and recommendations to advance their academic success.
• Conduct research, generate reports and analyses to assess student needs, track progress, and inform decision-making processes.

In these ways, the incumbent serves as the in-house professional to provide guidance and to facilitate student success, retention, and graduation efforts for the Department’s undergraduate and graduate programs. 

FLSA: Exempt (Not eligible for overtime compensation)

Anticipated Hiring Range: $4841 per month - $5150 per month

CSU Classification Salary Range: $4841 per month - $6884 per month

Best-in-class Benefits: Click here to learn more

CSU Total Compensation: Click here to learn more

Salary Grade/Range: 2

Recruitment Type: Regular (Probationary)

Time Base: Full-Time 

Work Hours: Monday - Friday - 8:00am - 5:00pm

Department Information 

We are a dynamic and inclusive English Department dedicated to fostering a love for language, literature, and critical thinking. Our team of dedicated educators and scholars create a vibrant learning environment where students are encouraged to explore diverse literary worlds, express themselves creatively, and develop essential communication skills. Our mission is to provide students with a comprehensive and interdisciplinary education in English language, literature, and communication. We strive to cultivate critical thinking, effective communication skills, cultural awareness, and a lifelong love for learning among our students. Through our rigorous academic programs and engaging teaching methods, we aim to prepare individuals who can excel in diverse careers and contribute meaningfully to society.

https://www.csus.edu/college/arts-letters/english/

Minimum Qualifications 

Knowledge and Abilities:

Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.

Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to related program or service areas.

Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below.

Experience:
Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of professional experience.

Education:
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year for year basis.

Required Qualifications 

1. Demonstrated ability to maintain a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.
2. Demonstrated history of and commitment to building and maintaining a respectful and professional work environment.
3. Direct student service experience in an educational setting.
4. Experience working with students from various ethnic and socioeconomic backgrounds, including underserved students.
5. Demonstrated experience explaining academic and student success priorities, practices, policies, procedures.
6. Demonstrated ability to analyze moderately complex rules, regulations and procedures pertaining to student academic progress.
7. Demonstrated ability to manage front line contacts with a variety of campus and community individuals requiring problem solving and effective interpersonal skills. 
8. Demonstrated ability to collect, compile, analyze and evaluate data.
9. Demonstrated ability to continually analyze program strengths and challenges and offer recommendations for improvement.
10. Excellent verbal and written communication skills and a demonstrated ability to communicate effectively with faculty, staff and students in diverse educational and community environments.
11. Demonstrated ability to independently prioritize, plan and organize work in a fast-paced environment with established processes and timelines.
12. Demonstrated ability to work collaboratively across departments and university units.
13. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.

Preferred Qualifications 

1. Experience working in student services or academic support roles, preferably within a humanities or liberal arts program.
2. Bachelor’s degree in one of the humanities disciplines, or equivalent.
3. Flexible schedule and ability to travel locally, as needed.
4. Familiarity working with institutional record/data systems/software (e.g., EAB, PeopleSoft, Tableau, Canvas, etc.).
5. Working knowledge of CSU General Education & Graduation Requirements, university learning outcomes and/or university writing programs
6. Working knowledge in curriculum standards, transcript evaluation, and/or academic writing processes and assessment.

Documents Needed to Apply

Resume and cover letter.

Failure to upload required documentation may result in disqualification.

About Sacramento State

Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:

“As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success; teaching, research, scholarship and creative activity; justice, diversity, equity and inclusion; resource development and sustainability; dedicated community engagement, and wellness and safety.

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued.  Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. 

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.

Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html.

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request from the Office of Clery Compliance & Training by emailing clery@csus.edu.

Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance & Training as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.

Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

COVID19 Vaccination Policy

Effective May 2023, per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. 

Out of State Employment

Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Eligibility Verification

Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.