Job Summary:

Reporting to and under the general direction of the Director of Parking and Transportation and working collaboratively with other members of the campus leadership team, the Parking Operations Manager manages and supervises all Parking and Transportation department activities related to parking enforcement and Travel Demand Programs(TDMs). They are responsible for implementing goals for these areas, overseeing the effectiveness of TDMs, and supervising leads and staff in the enforcement and TDM sub-units. The role also includes assisting in supervising the department’s student employees.

Responsibilities include, but are not limited to:

• Lead, direct and supervise parking enforcement and citation appeals programs: Incumbent determines the direction of parking field operational growth and oversee daily operation; provide/direct or developing/ implementing, training, formulates operational guidelines and procedures; monitors performance and applies best practices and implements new technologies to improve and streamline enforcement field operations. Direct and supervise two Lead Community Service Specialists and up to several  Community Service Specialists who work daytime and swing shifts. This team is stationed at both the SB and PDC campus. Ensure that clear written procedures are in place for issuing parking citations, and that enforcement have a comprehensive and correct understanding of the conditions/circumstances when parking violations may be issued. Oversee and supervise the initial reviewer of parking citation appeals, ensuring that decision guidelines are up to date and in place. Answer questions from staff regarding campus practices and protocols. Receive, investigate, and respond to customer inquiries or complaints regarding parking citations or appeals. Ensures compliance with California Vehicle Code, California Education Code, and other regulations. Serve as the Project Manager for the implementation of new enforcement technology e.g., License Plate Recognition, Zone Pricing. and subsequent systems upgrades.
• Oversight of the Transport Demand Programs: Oversee and measure the effectiveness of existing Travel Demand Programs (TDM’s) and work to grow these programs. Ensures the campus complies with Rule 2202 of the South Coast Air Quality Management District (SCAQMD) by ensuring the timely submission of the annual Average Vehicle Ridership Report. In conjunction with the Director and under the guidance of the Chancellor’s Office develop and implement the university’s 5-Year transportation demand management plan that will utilize the full complement of best fit transportation options available for each of the campuses. Every five years ensure that the plan is reviewed and updated accordingly. Manage existing commuter programs such as carpooling, transit, walking and bicycling to promote and encourage use these alternative transportation commute modes by both employees and students. Manage the contracts between various transit and TDM vendors e.g. ChargePoint, Ridelinks, Zipcar, Uber etc. and ensure terms and conditions keep pace with campus needs
• Leadership: Oversight of department field operations and Alternative Transportation Programs. Recruiting, hiring, training, planning, assigning ,counseling , disciplining and supervising activities of parking full-time personnel.. Assist the Director in managing and mentoring the department’s student employees who provide front-line, administrative and field support to the various department units. Engage in policy and program planning, development, and administration; interprets, monitors, and analyzes information regarding policies and procedures and provides consultative services regarding parking operations to the parking director. Assist in campus emergency management/response/recovery during crises and disasters. Serve as the department liaison for the Emergency Operations Center (EOC). Attend, represent and participate in department, division or campus wide meetings or committees; attend regional or state conferences pertaining to parking or transportation matters, especially CSU-sponsored conferences, or meetings
• Parking Facilities Management: In collaboration with the Parking Director manage parking facilities & equipment maintenance. Serve as the Project Manager for the installation of new parking facilities systems & equipment. Work in partnership with Facilities Planning Design & Construction, Facilities Management & Procurement to execute summer maintenance projects as outlined on the Director’s Annual Parking Facilities Maintenance Plan.
• In the absence of the Director, this position serves as the de facto department head with significant delegated authority, including the ability to take any action required to address issues, and an ongoing authority for operating decisions, personnel, and service delivery. Other related duties as assigned.

Minimum Qualifications: Required Education and Experience

• This position requires a Bachelor's degree, or equivalent combination of education and experience to provide the required knowledge, skills, and abilities to perform the duties of the position.
• Two to five years progressively responsible and applicable management and/or supervisory experience.
• A valid California Driver’s License valid for the operation of any vehicle or equipment required to maintain and operate.

Required Qualifications

• Superb written and verbal communication skills; and, experience in team building and leading teams with a commitment to service excellence
• Experience with utilization or implementation of technology systems to streamline day-to-day operations and services to improve productivity and customer service.
• Ability to organize work effectively and exercise independent judgment. Ability to act calmly and rationally in an emergency.
• Three years of experience in a related field, including customer service, event coordination, parking or traffic control and parking enforcement.
• Ability to effectively operate in an environment that requires discretion and confidentiality.
• Demonstrated leadership abilities and effective management skills, including an ability to work effectively in a large and complex organization are essential.
• Experience in process development, customer service, and parking enforcement management.
• Demonstrated ability to achieve results in a fast-paced environment and manage stressful situations and changing priorities effectively.
• Demonstrated experience successfully working with a diverse range of people and to establish and maintain effective work relationships with students, faculty, staff, and the public. Ability to diffuse hostile situations.
• Ability to monitor and report on legislation and/or regulatory agency mandates that would require department’s action/compliance.
• Ability to use a personal computer and other office equipment.
• Emergency operations experience.

Preferred Qualifications

• A working knowledge of parking industry technology and enforcement practices within the higher education environment.

Compensation and Benefits:

Anticipated Hiring Range: $80,000 - $87,000 annually

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Exempt/At-will

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

This is a full-time management (MPP) position.  MPP employees serve at the pleasure of the campus President.  MPPs do not serve a probationary period and never receive permanent status.

This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two calendar years following the appointment, subject to the Fair Political Practices Commission regulations.

MPP: First considerations will be given to candidates who apply by Sunday, February 2, 2025 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Campus Security Authority

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act