careers

Retention Coordinator (SSP IV)

Apply now Job no: 543749
Work type: Staff
Location: Stanislaus - Turlock
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Education Support Professionals, On-site (work in-person at business location)
Position Description

    • Position Summary
    • (Classified as: Student Services Professional IV) 

      Full-time position available on or after December 9, 2024 for Warrior Re-Engagement Center.

      Under general supervision of the Director of Warrior Re-engagement Center, the Retention Coordinator is responsible for independently coordinating and implementing strategic interventions to enhance student enrollment and retention within the university. Collaborating with internal and external partners, the role involves data-driven initiatives, leadership of a diverse team, and the development of innovative solutions to promote student success. The position encompasses crisis intervention, creative problem-solving, and cross-departmental collaboration, contributing to the achievement of the university's retention goals and fostering an environment conducive to student achievement and well- being.

      The Student Services Professional IV handles highly complex Student Services tasks, addressing challenging issues and implementing solutions. This role requires advanced analytical and interpersonal skills to manage problems from analysis to implementation. Assignments at this level regularly impact other Student Services areas and are program-wide. Incumbents may also serve as “working supervisors” or lead persons.

      Such services and activities may include providing information and guidance to students; assisting students to think through problems and select suitable solutions and courses of action; evaluating student needs and authorizing services; coordinating and administering programs, events, and projects; facilitating student involvement in campus life; advocating the needs of individual students and groups of students to university administrators, faculty and staff; and providing support and assistance to students facing a variety of personal as well as institutional problems, questions and challenges.

       

    • Job Duties
    • Duties include but are not limited to:
      • Provide information and guidance to students.
      • Assist students in problem-solving and decision-making.
      • Advocate for the needs of individual students and groups of students to university administrators, faculty, and staff.
      • Provide support and assistance to students facing a variety of personal as well as institutional problems, questions, and challenges.
      • Interact with students in the most sensitive and complex group problem situations. • Advise students about GE and graduation requirements, handling complex and sensitive student cases where no precedent may exist to facilitate students' continued enrollment or re-enrollment after an absence.
      • Provide comprehensive advising to referred or target student groups, assisting students in identifying their problems, evaluating them realistically, dealing with their aptitudes and abilities, selecting appropriate educational goals, and implementing corrective measures to alleviate deficiencies.
      • Assist students with resolving challenges or barriers to re-enrollment, including initiating referral and follow-up with appropriate offices.
      • Approve reinstatement petitions for disqualified students and advise enrollment services regarding term activation of students after independent evaluation of transcripts and possible extenuating/unique circumstances.
      • Coordinate and administer programs, events, and projects.
      • Facilitate student involvement in campus life.
      • Plan and organize work requirements and tasks within assigned areas of responsibility.
      • Determine work priorities and select desired methodology from alternative approaches.
      • Handle unusual situations without advice or instruction, solving problems, and making decisions that impact the work of others and the department to which assigned.
      • Perform major program analysis responsibilities for an entire division.
      • Collaborate with units across the university to implement strategic student retention interventions utilizing highly effective interpersonal skills, knowledge of current practices that support retention, and change management principles.
      • Conduct re-enrollment campaigns, providing lead direction to individuals (e.g., peer mentors, advisors, faculty, staff) to contact target students via phone, text, or email, as appropriate.
      • Review existing and proposed policies, practices, and organizational structure and propose changes or develop full revisions as appropriate.
      • Conduct studies and surveys and prepare reports with recommendations based on results.
      • Provide analysis and guidance in major installations (office-wide) of new procedures and systems.
      • Develop thorough and extensive written materials for the purpose of developing the knowledge and skills of students.
      • Make recommendations involving broad areas of policy formulation and complex administrative action and for the implementation of such recommendations when adopted.
      • Analyze student data to make recommendations for interventions, understanding program differences, student academic needs, and personal needs.
      • Make independent decisions and exercise sound judgment in the development of procedures, taking into consideration existing limitations, policies, current procedures, and goals.
      • Compile reports from a variety of sources (e.g., national surveys, campus-based surveys, PeopleSoft lists, EAB) to identify and track student intervention efforts.
      • Research, design, and utilize case management functionality of EAB to track student cases; make recommendations for implementing automated alerts, and scaling based on strategic student success goals.
      • Maintain current knowledge of courses/majors offered, prerequisites, general education, and graduation requirements, university procedures, rules and regulations, and other student services.
      • May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards.
      • The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.
      • At the direction of appropriate administrator, may provide support to other departments/areas withing functional area/department as needed.
      • Participate in regional professional association conferences and professional development workshops as needed.
      • May provide lead and direction to Student Assistants, SSP II/III, and Peer Mentora
      • Other duties as assigned.
    • Minimum Qualifications
    • Education: Equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.

      Experience: A master’s degree in Counseling, Clinical Psychology, Social Work, or a job-related field may be substituted for one year of professional experience.

      A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career or counseling.

    • Preferred Qualifications

      • Prior experience in a CSU setting.
      • Two (2) year experience in a related program or area with student retention and returning students.
      • Experience launching and managing outreach programs.
      • Experience working with EAB Navigate or related Customer Relationship Management (CRM) systems.
      • Master's degree in student affairs, education, guidance and counseling, administration, or equivalent in a related area.
      • Experience working with students from various ethnic and socioeconomic backgrounds, including under-served students.
      • Prior experience with the coordination, designing and managing of workshops.
    • Knowledge, Skills, Abilities

      • Ability to interpret and apply program rules and regulations.
      • Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
      • Ability to obtain factual and interpretive information through interviews.
      • Ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data.
      • Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
      • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.
      • Thorough knowledge of the principles of individual and group behavior.
      • General knowledge of the principles, practices and trends of the Student Services field.
      • General knowledge, or the ability to rapidly acquire such knowledge, of the overall operation, functions, and organizational procedures of the campus.
      • Ability to advise students individually and in groups on complex student-related matters.
      • Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations.
      • Thorough knowledge of the policies, procedures, activities, and practices of the program area to which assigned, or the ability to quickly acquire such knowledge.
      • General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned.
      • General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management.
      • General knowledge of interview techniques and advanced statistical and research methods.
      • Ability to carry out very complex assignments without detailed instructions.
      • Ability to advise students individually or in groups on varied and complex matters.
      • Ability to determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
      • Ability to reason logically and analyze and solve the organizational and operating problems of one or several program areas.
      • Ability to plan, coordinate, initiate actions necessary to implement administrative or group decisions or recommendations and ability to evaluate programs, services, policies and procedures.
      • Ability to analyze and define complex organizational, policy or procedural problems or situations accurately, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action.
      • Ability to understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served.
      • Ability to establish and maintain effective, cooperative and harmonious working relationships with a variety of individuals in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.
    • Special Conditions

      • May be required to work after-hours, evenings, or weekends.
      • May be required to travel between Turlock and Stockton campuses.
    • License or Certifications

      • Valid California Driver's license. 
    • Physical Requirements
    • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • High volume of office visitors, frequent interruptions, and noise. 
      • Position requires working at a computer desk for extended periods of time.
    • Salary Range
    • Anticipated salary will be $$ 6,019 - $ 6,621 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full range: $6,019 - $8,585 per month)
    • Compensation & Benefits
    • Commensurate with qualifications and experience.  As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to (Bargaining Unit: 4) Benefits Summary: CSU Employee Benefit Summary

    • How to Apply
    • To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only.  Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.  To apply online, please click the “Apply Now” button on this page.
    • Application Deadline
    • November 4, 2024

    • Criminal Background Clearance Notice
    • Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

    • Additional Information
    • Campus & Area

      California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion – one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.

      Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

      Clery Act Disclosure

      Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

      Equal Employment Opportunity

      The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply.  The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

      Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351.  California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD.  As a federal contractor, we are committed to attracting a diverse applicant pool.  Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at:  Voluntary Self-Identification of Disability PDF Form.

      CSU Stanislaus hires only individuals lawfully authorized to work in the United States.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

      The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.

    •  

    • The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.

      INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE

       

Advertised: Pacific Daylight Time
Applications close: Pacific Standard Time

Back to search results Apply now Refer a friend

Search Results: 0