CLASSIFICATION TITLE: Student Services Professional II

UNION CODE: R04

FT/PT: Full-time

PAY PLAN:  12-month

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $4,841 per month

CSU CLASSIFICATION SALARY RANGE: $4,610 - $6,556

PAY BASIS: Monthly  

BENEFITS:  CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more!  See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants.

POSITION PURPOSE: Under the general supervision of the Associate Dean of the School of Business and Public Administration, and under the lead direction of the BPA Advising Coordinator, the Advisor is responsible for providing consistent, accurate, and moderately complex academic advising services to current and prospective students.  The Advisor conducts interviews, advises, and informs freshman and transfer undergraduate students of the procedures and academic requirements of a specific program or major.  In addition, the Advisor will assist students in career exploration, provide aid in the evaluation of academic abilities, assist students in goal setting and is expected to provide academic advising that facilitates student success, persistence, and degree completion in a timely manner.

DUTIES & RESPONSIBILITIES:

Academic Advising

• Provide communication through one-on-one appointments, daily electronic communications, phone calls and group academic advising sessions.
• Work with students to evaluate and understand their academic records, set goals for academic progress to ensure completion of their academic programs, and inform and interpret university, college, and program level academic policies and procedures.
• Actively coach students through degree attainment process by meeting with students on a regular basis to track their academic success, identifying options for students to satisfy degree requirements, evaluating and making recommendations on petitions and amendments to student’s program of study to assist their completion, monitoring students on academic contracts, and monitoring student progress through their program.
• Identify academic options for students such as degrees, minors, certificates, graduation requirements, curriculum, course selection and registration, career options and extracurricular activities. Assist student in establishing realistic and attainable academic and career goals. Determine placement and removal of advising holds.
• Assist with campus and school retention and graduation efforts. Function as an academic case manager for all assigned students. Monitor and notate academic progress and advising interactions of student in the file in OnBase and Grades First and submit requests and make changes to student records via People Soft. Ensure that students know how to use their MyCSUB portal.
• Meet with students to advise and direct to applicable retention services such as the Center for Community Engagement and Career Education, faculty advising, tutoring, Student Health Center, Counseling Center, and Financial Aid. Work collaboratively with other academic units and services in the school and throughout the university to facilitate comprehensive student support. Make referrals to appropriate resources.
• Develop a graduation plan for each student based on the unique needs of each student. Assess student’s
• progress and adjust the plan based on the progress and changing needs of the student.
• Collaborate and advocate with university units outside of the School of Business and Public Administration on behalf of individual students, including working with feeder high schools and Community Colleges. 

Administrative Duties

• Act as a document specialist for the document imaging system, such as OnBase, ImageNow, etc. Create various reports using Office 365 applications.
• Assist, participate, organize and/or conduct Orientations, Graduations, College Night, honors, grant events, etc.
• Participate in various BPA Committees, university committees, and outreach events.
• Assist with onboarding new advisors.

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE – Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or job-related field and two (2) years of recent related experience. Specialized experience during which the applicant has acquired and successfully applied the appropriate knowledge and abilities may be substituted for the required education on a year-for-year basis. A master’s degree in a job-related field may be substituted for one year of the professional experience.

SKILLS, KNOWLEDGE & ABILITIES (SKA’s) –

• Regular and reliable attendance is required.
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations; analyze and define the problem; draw valid conclusions and project consequences of various alternative courses of action.
• Working knowledge of the practices, procedures, and activities of the program to which assigned.
• General knowledge of the principles, practices and trends of the Student Services field as well as knowledge of advising and academic policies and procedures. 
• Ability to gather and analyze data, draw valid conclusions, and make appropriate recommendations; and participate in and contribute to group meetings.
• General Knowledge of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations.
• Excellent ability to interpret and apply policies and procedures independently and use sound judgment and discretion to act when precedents do not exist. 
• Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Ability to obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data.
• Ability to advise students individually and in groups on routine matters where required.
• Ability to recognize multicultural, multi-sexed, and multi aged value systems and work accordingly.
• Ability to establish and maintain cooperative working relationships with students, staff, and faculty, CSU administrators, student organizations and other private and public agencies and others in committee work, and student advising and community contacts.
• Demonstrated ability to make decisions and carry through actions having implications regarding other program or service areas.
• Skill in interviewing and advising, and proven ability to communicate effectively, both verbally and in writing including one-to-one, small group, and large group presentations. 
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Thorough knowledge of English grammar, spelling, and punctuation.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure, policies, and procedures.

PREFERRED QUALIFICATIONS:

• Master’s Degree in business, public administration, or job-related field.
• Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS: SEDENTARY WORK – involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds.

SPECIAL CONDITIONS:

SCREENING:  Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

BACKGROUND CHECK:  Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

SENSITIVE POSITION:  Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

MANDATED REPORTER: Limited:  The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.

GENERAL INFORMATION:  It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States.  All new employees will be required to present documentation verifying their right to accept employment.  You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations.  State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens.  These individuals are required to sign the Declaration of Permission to Work.

EEO STATEMENT:  California State University, Bakersfield is committed to Equal Employment Opportunity.  Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status,  disability or covered veteran status.