Job Summary

The Director of Operations, under general direction of the Executive Director, oversees all day-to-day production and front of house operations of the facility. Primary responsibility is to ensure the safe, efficient, day-to-day functioning of the Carpenter Center and its front of house and production staff so that all CPAC constituencies are provided with an enjoyable, enriching experience. Deliver outstanding, safe, and courteous service to all visitors/customers of the CPAC.

Key Responsibilities

• Front of House Manager: Directly supervises activities related to House Management. Provides supervisory oversight over all front of house operations, including house management, personnel, patron services, ADA compliance, public safety, and parking services.
• Production Manager: Directly supervise activities related to Production. Provide supervisory oversight over all technical operations, including scheduling, event staffing, artist hospitality, rental oversight, and all other activities related to CPAC events. Ensure the provision of professional services for CPAC presentations, resident companies, university, and rental events. Deliver outstanding, safe and courteous service to all visitors/customers of the CPAC.
• Oversee facility and theatrical systems maintenance; Ensure the proper handling of equipment and facility repairs and/or upgrades. Maintain theatre safety.
• Responsible for the supervisory oversight of all on campus CPAC events and other university departmental requests and productions.

Knowledge Skills and Abilities

To ensure efficient, safe, and professional operations of a performing arts facility, it is essential to have comprehensive knowledge of live performing arts events from technical, front of house, and public safety perspectives, creating a welcoming and enjoyable environment for artists, the public, and employees. Strong computer skills are necessary for scheduling, electronic communications, and budgeting, while excellent customer service skills are crucial for maintaining good client and patron relations. Familiarity with a wide variety of performing arts disciplines is needed to anticipate and negotiate the technical needs of clients and CPAC artists. Proficiency in managing a multi-genre performing arts center, including handling fundraising, VIPs, institutional needs, and complex personnel policies, is required. Strong management skills, the ability to prioritize workload, professionalism, and positive interactions with others are vital. Additionally, the ability to assume responsibility for CPAC operations in the absence of the Executive Director, along with being well-organized and effective in both written and oral communication, is imperative.

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• BA in performing-arts related disciplines and/or theatre management, and 5-7 years of related experience. Degree may be substituted by directly related experience.

Physical Summary

• Medium work - Job involves lifting heavy-weight objects (20-40 pounds) and/or 20% - 40% of the job involves standing, squatting, kneeling, or walking. May require pushing or pulling objects within the weight limits.

Licenses / Certificates

• Driver's license preferred.

Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on university business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.

Department

Carpenter Performing Arts Center

Compensation

Hiring Range: The hiring range for this position is $6,907 - $7,701 per month commensurate with candidate's education, experience, skills, and training.

CSU MPP Compensation Summary Range:  The MPP Comp Summary Range for this position is $6,907 - $10,361 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Benefits

This is a management level position with an attractive benefits package, which includes a vacation accrual rate of 16 hours per month, and excellent choice of medical, dental, and vision insurance, long term disability coverage, life insurance, educational fee waiver, and retirement benefits.

Classification

Administrator I

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY                                                                   

It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.