Job Title

Customer Service Coordinator

Classification

Administrative Support Coordinator I

AutoReqId

540880

Department

Extended Education Student Services

Sub-Division

Extended Education

Salary Range

Classification Range $3,680 - $5,783 per month

(Hiring range depending on qualifications, not anticipated to exceed $3,680 - $4,206 per month)

Appointment Type

Ongoing

Time Base

Full Time

Work Schedule

Monday – Friday, 8:00 AM – 5:00 PM; Occasional early morning, evening and/or weekend hours. Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

About CSUF

Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.

Job Summary

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.  

About the Position: 

Cal State Fullerton (CSUF) Extension collaborates with University departments and colleges on unique programs for students from the community and around the world. We are seeking an exceptional individual to join our team as the Customer Service Coordinator (Administrative Support Coordinator I). The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Under the general supervision of the Executive Director and/or the Student Services Specialist, the Customer Service Coordinator provides a wide range of domestic and international student and customer service support for CSUF Extension. The Customer Service Coordinator serves as the primary point of contact for prospective, new, and continuing Extension students as well as other customers including but not limited to faculty, staff, instructors, administrators, campus and community partners, and the general public. Provides high-quality information to these constituencies via email, web, live chat, telephone, and in-person. Provides enrollment support including answering questions, registering students, processing fee payments, and sending enrollment confirmations. Supports student records processing such as application processing, enrollment verifications, petitions, awarding of certificates, and grading support. Performs a variety of clerical duties in support of the general operations of the unit. Contributes to systems testing, writing, and updating of business process guides and training of others. Other duties as assigned.

Essential Qualifications

High School diploma or the equivalent and four years of progressively responsible experience in general office, clerical or secretarial work or the equivalent. Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of English grammar, punctuation, and spelling. Thorough knowledge of office systems with the ability to use a range of technology, systems and software packages. Ability to independently handle multiple work unit priorities and projects. Ability to apply a variety of policies and procedures where specific guidelines may not exist. Working knowledge of budget policies and procedures. Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections. Ability to draft and compose correspondence and standard reports. Ability to effectively handle a broad range of interpersonal contacts including those at a higher level and those sensitive in nature.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.  

Preferred Qualifications

Front-line customer service experience in-person, by phone, and online. Proficiency in Microsoft Teams, PeopleSoft, Cashnet, Salesforce. Ability to handle fluctuating demands and willingness to proactively learn about processes to better respond to inquiries and perform job duties. Bachelor’s degree from an accredited college or university or the equivalent. Ability to work successfully independently and as a team member. Comprehensive knowledge of CSUF infrastructure, policies, and procedures.

License/Certifications

A Valid California Driver’s License and independent means of transportation is required.

Special Working Conditions

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Rapidly changing pace of work, frequent interruptions, customer interactions including solving issues with difficult customers; open, shared work area.

Additional Information

California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
 
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.
 
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.  

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. 
 
California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas).

Hiring Preference

On-Campus CSUEU Employees