Salary and Benefits

PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,461.00 per month to $4,304.00 per month (Step 1 to Step 12).

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Classification

Community Service Specialist I

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Please Note: Review of applications will begin on November 13, 2026.

The University Police Department is a California Police Department responsible for the prevention of crime and the enforcement of applicable Federal, State, and local laws and regulations on the CSUEB campus (Hayward, Concord, Oakland).  Under the general supervision of the Officer in Charge, the Community Service Officer is responsible for providing assistance to the Patrol Function of UPD and providing leadership and general assistance as needed for department members and the general public. The Community Service Officer may be staffed at any of the three CSUEB Campuses based on department needs.

Responsibilities

Safety and Security

• Patrols buildings, public areas, parking lots and roadways to maintain order and detect unlawful or sanctioned behavior.
• Provides warnings or refers for law enforcement follow-up, violations of law or regulations.
• Provides high visibility presence within buildings, public areas and parking lots to promote safety and security and deter crime.
• Provides security patrols and crowd control at major events or incidents to promote order.
• Investigates reports of activity affecting the safety and security of persons or property.
• Investigates civil issues affecting the interests of the University.
• Provides safety and security presentations to the campus community as needed.

Crime Prevention

• Conducts personal safety escorts and assistance.
• Provides high visibility patrols by vehicle or foot to deter crime or sanctioned behavior.
• Investigates and reports, through the chain of command, circumstances that may adversely affect the Department, University, or Community.

Emergency Response

• Provides assistance, coordination, communication, control and referral at incidents.
• Assists and reports on vehicle accidents.
• Assists and reports on medical emergencies.
• Assists and reports on emergency alarms (fire, security, facility).

Officer Assistance 

• Assists field officers during major events, incidents or emergencies.
• Assists with traffic control and direction.
• Assists with crowd control and direction.
• Provides security patrols at major events or incidents to promote order.
• Reports activities affecting the safety and security of persons or property.
• Reports criminal activities or suspicious circumstances to appropriate personnel within the Department.
• Reports occurrences which can affect the order and interests of the Department or University.
• Undertakes enforcement action(s) when parking violations are observed.
• Prepares written reports.

Public Assistance

• Provides information to the public relating to CSUEB facilities and locations.
• Provides information to the public regarding campus activities/events.
• Provides building lockout assistance.
• Provides vehicle “jump start” battery assistance.
• Facilitates vehicle emergency repair assistance.  

Administrative Support 

• Assists in the development of the organization.
• Assists managers with the development of internal administrative procedures.
• Prepares internal and external administrative correspondence.
• Prepares and maintains cost analysis reports as required.
• Recommends appropriations based on assessed needs.
• Conducts research in support of audits or benchmarking processes.
• Conducts research in support of Community Oriented Policing and Problem Solving initiatives.
• Research, analyze, and interpret information for the development of reports, proposals and justifications.
• Researches and reports on policies, laws and regulations that affect evidence or property functions.
• Researches reports on circumstances that may adversely affect the Department, University or Community.

Minimum Qualifications

Entry to the first level within this classification requires high school level reading and writing abilities and possession of a California Driver’s License. The nature of the duties may also require successful completion of a background check, physical and psychological exam and/or the ability to attend Police Officers Standards & Training (P.O.S.T.) programs related to public safety support and dispatch activities. Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential.  High school diploma or equivalent and three to six months related experience would normally achieve these entry qualifications.

Preferred Skills and Knowledge

• One year of experience providing campus security, public safety support, community service, parking enforcement, code enforcement, emergency response, or related services.
• Experience conducting foot or vehicle patrols; identifying and reporting safety, security, or facilities concerns; assisting with traffic or crowd control; and responding to incidents or emergencies.
• Working knowledge of principles and practices related to campus security, crime prevention, community-oriented policing, parking enforcement, and public safety.
• Experience preparing clear, accurate, and concise incident, accident, administrative, or investigative reports.
• Experience using two-way radios, alarm systems, electronic reporting systems, databases, or other public safety equipment and technology.
• Ability to assess situations, exercise sound judgment, remain calm during emergencies, and take appropriate action within established procedures.
• Ability to communicate effectively and respectfully with students, employees, visitors, law enforcement personnel, and members of the public, including the ability to provide directions, explain policies, and de-escalate difficult situations.
• Ability to conduct basic research, analyze information, identify operational concerns, and prepare recommendations, correspondence, or procedural materials.
• Experience providing safety, crime-prevention, or community-awareness presentations or information to the public.
• Completion of coursework or training in criminal justice, law enforcement, security, emergency management, first aid/CPR, or a related field.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.