Type of Appointment: Full Time, Probationary

Job Classification: Student Services Professional III

Anticipated Hiring Range: $5,540 per month

Work Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.; schedule may vary based on operational needs and may include occasional evenings and weekends in support of orientation and transition programs.


THE DEPARTMENT:

New Student Programs and Family Engagement is responsible for preparing entering students for academic and personal success by providing an effective transition to the university from the point of admission through the end of the students' first year. New Student Programs and Family Engagement provides information, communications, and services to incoming students and their support system to orient them to the traditions, mission, philosophy, and culture of the campus and to make them knowledgeable about Cal Poly Pomona's opportunities, resources, challenges, and programs. New Student Programs and Family Engagement designs, plans, implements, and assesses mandatory online and in-person orientation events, as well as the ongoing engagement of family members and supporters throughout the academic year. The position will bring together existing decentralized institutional programs, services and activities for parents and families under one functional administrative structure to ensure optimum coordination and resource management, timely response and referral and identification of additional opportunities to enhance parent/family relations and outreach. New Student Programs and Family Engagement serves as the administrative office for the mandatory student orientation programs, parent/family orientation, and parent/family communication. The office is responsible for compliance with federal, state, CSU System, and University requirements and the timely and accurate dissemination of information to students, parents, families, supporters, and campus constituents. New Student Programs and Family Engagement is housed within the Division of Student Affairs and is part of the Student Experience cluster that reports to the Director of New Student Programs and Family Engagement. New Student Programs and Family Engagement works collaboratively with campus partners in support of enrollment management goals, student success and retention, equity and belonging, and institutional planning efforts. The Division of Student Affairs strives for excellence through a shared student-centered philosophy and values of collaboration, inclusivity, integrity, innovation, and student-centeredness. In performing the duties assigned to this position, the incumbent is expected to consistently demonstrate attitudes and behaviors that are in keeping with the division's philosophy and values.

DUTIES AND RESPONSIBILITIES:

Student Leader Development & Program Leadership

• Coordinate the recruitment, selection, onboarding, and training of approximately 40 Orientation Captains and Orientation Leaders. 
• Recommend student employees for hire and, when necessary, recommend appropriate corrective action or separation in consultation with the Senior Coordinator and Director.
• Develop and implement training that prepares student leaders to support incoming students and families during orientation and transition programs.
• Develop student staff work schedules and assign duties based on orientation and program needs.
• Provide day-to-day work direction, coaching, feedback, and clarification of performance and conduct expectations.
• Monitor student staff performance and provide input into performance evaluations in accordance with department and university practices. Develop learning opportunities for student leaders in areas such as communication, conflict resolution, peer support, student wellbeing, customer service, campus resources, and referral practices.
• Evaluate the effectiveness of student-leader training and recommend improvements based on program needs and assessment results.

Orientation and Transition Planning & Implementation

• Plan and coordinate orientation and transition programs in collaboration with the Senior Coordinator, Director, and campus partners. 
• Develop program learning outcomes, activities, and assessment strategies that support incoming students' transition to the university.
• Coordinate New Student Convocation, welcome activities, and other transition experiences, including program logistics, campus partnerships, communications, and implementation.
• Analyze participant feedback, program assessment results, and identified student needs to recommend improvements to orientation and transition programming.
• Research and recommend student engagement activities that support peer connection, belonging, student success, and continued transition throughout the first year.
• Serve as a program lead during assigned orientation and transition programs, coordinating student staff and addressing operational or student-service issues within established guidelines.
• Collaborate with Student Affairs, Academic Affairs, colleges, and other university departments to coordinate information, resources, and services for incoming students.

New Student Enrollment Support

• Provide information and guidance to incoming students regarding orientation, transition, and enrollment-related processes. 
• Identify the nature of student concerns, explain applicable university processes and requirements, and assist students in identifying appropriate resources and available courses of action.
• Refer students to academic advising, enrollment services, student support programs, or other campus resources as appropriate. 
• Collaborate with Academic Affairs, college advising units, and other campus partners to address recurring orientation and transition-related student issues.

Administrative Support

• Perform administrative tasks related to orientation leader supervision and orientation program planning, including room reservations, procurement card reconciliation, IT Security/ATI review requests, purchase order requisitions, and budget ledger entries.

Student Affairs/University Committees

• Represent New Student Programs and Family Engagement on a variety of divisional and campus-wide committees.

Graduate Intern Management

• In partnership with other professional staff, recruit, interview, recommend for hire, train, and provide work direction to seasonal graduate student interns.
• Provide task direction, work assignments, performance feedback, and clarification of conduct expectations; recommend appropriate corrective action in consultation with professional staff as needed.
• Ensure graduate interns execute their responsibilities appropriately and effectively as representatives of the department, division, and university.
• Ensure graduate interns follow university employment guidelines and comply with labor law.

QUALIFICATIONS:

• Bachelor's Degree - Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related.
• Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
• A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
• Driver's license, Valid and in State
• Thorough knowledge of the principles of individual and group behavior.
• General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.
• Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‑related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

PREFERRED QUALIFICATIONS:

• Master's degree in higher education, student affairs, counseling, education, or a related field.
• Experience coordinating orientation, transition, student success, or related Student Services programs.
• Experience training and providing work direction to student employees or peer leaders.
• Experience with program planning, event coordination, assessment, and evaluation. Knowledge of student development and learning theory as related to student transition and student success.
• Experience collaborating with multiple departments or campus partners to coordinate student programs and services.
• Strong written, oral, interpersonal, organizational, and problem-solving skills.
• Knowledge of university academic and enrollment processes and policies.

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to the California State University Out-of-State Employment Policy.

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to the California State University Background Check Policy.

Education Code 89521 Requirements

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

CSU Classification Salary Range

This position is part of the APC bargaining unit 4. The CSU Classification Standards for this position are located on the CSU Classification Standards website. The CSU Salary Schedule is located on the CSU Salary Schedule website. The classification salary range for this position according to the respective skill level is: minimum $5,540 and maximum $7,893 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go the I-9 Acceptable Documents website.

University Driving Requirement

Positions that require driving for university business by using a personal or state vehicle must comply with the Authorized University Driver Policy. Driving records are monitored and evaluated by the Risk Management Department. The Risk Management Department evaluates a good driving report based on the following criteria. The driver must: 1. Have a valid California or other State Driver’s license. 2. Have no more than 3 motor vehicle violations or been the cause of 3 accidents in a 12-month period (or any combination of 3 thereof) 3. Not have more than 3 DMV Points, if their license is Class C or, 4. Not have more than 5 DMV Points, if their license is Class A, B, or C with endorsements. For more information, go to the Authorized University Driver Policy.

Conflict of Interest

This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to the Conflict of Interest policy.

Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Read more at the California Child Abuse and Neglect Reporting Act policy.

Security & Fire Safety

In compliance with state and federal crime awareness and campus security legislation, including the Jeanne Clery Campus Safety Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at Cal Poly Pomona’s Annual Security Report and Cal Poly Pomona’s Annual Fire Safety Report.

Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. For more information, go to Employment Notices.

Equal Employment Opportunity

Consistent with California law and federal civil rights laws, Cal Poly Pomona provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Pomona complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

As a federal contractor, Cal Poly Pomona complies with the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and requests priority referral of protected veterans for our job openings.

Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.