Type of Appointment: Full-time, Probationary

Job Classification: Systems Administrator III

Anticipated Hiring Range: $7,284 -$9,611 per month

Work Schedule: Monday - Friday, 8:00am - 5:00pm


THE DEPARTMENT:

The Division for Information Technology provides innovative, strategic, and cost-appropriate technology services in collaboration with the campus community to advance the mission of the University. Technology services are recognized as an essential resource in furthering the University's mission. IT will provide technology solutions, expert consultation, and leadership resulting in numerous enhancements to the advancement of learning and knowledge and to the effectiveness of campus support services and business processes for the entire University. The Cloud department provides central technology support for the design, development, security, and maintenance of campus-wide computing infrastructure, including: email, web services, intranet services, directory services, account management for technology access, as well as various server operating system environments and databases, including UNIX, Linux, and Windows for the support of campus applications such as PeopleSoft, Canvas, Office 365, AWS, Oracle, and network management.

DUTIES AND RESPONSIBILITIES:

Operating Systems and Application Support

• Ensure operating system software is properly installed, tested, and tuned to maximize operating efficiency. Examples of typical work activities include: Develop and implement plans for fully integrated systems, including operating systems, network systems, database systems, and applications such as ESRI ArcGIS.
• Develop plans, schedules, documentation, and requirements for the installation and maintenance of new and/or revised software. • Install, configure, and tune operating systems software for optimal performance
• Provide escalated technical support to Cal Poly Pomona and IT division staff, as assigned. Duties may include providing both on-site and telephone support for resolution of operating system and applications, as required. Support areas may include ESRI ArcGIS, M365, Persona, and other campus applications.
• Work closely with the IT Service Desk to understand the phone support model, provide technical documentation for IT Service Desk use, and provide direct support and training for IT Service Desk staff.
• Prepare reports summarizing departmental technical activities.
• Incumbent may be required to respond to inquiries from staff outside of normal business hours in support of campus operations.

Scripting and Programming:

• Customize and upgrade operating and related systems to meet ongoing user needs. Examples of typical work activities include: Plan and implement modifications and upgrades to system configuration to improve utilization based on analysis of application and production requirements.
• Develop scripts and programs using PowerShell, C#, and other programming languages to automate central and critical campus services, cloud infrastructure storage administration, and user management tasks.
• Document operations procedures, installation methodologies, and modifications.
• Build automation scripts and policies to manage and deploy services in a cloud laaS environment.

Performance and Security Monitoring:

• Evaluate level of systems operation and recommend measures to improve overall performance and security of on-prem and cloud solutions. Examples of typical work activities include: Conduct analytical studies of system processing time and resource capacity, measuring system performance against predetermined or standard benchmarks (e.g., operating time, error rates, and types)
• Determine system compatibility and performance, and impact of integration with new systems or upgrades.
• Provide security analysis for enterprise-level server and cloud systems
• Develop and carry out appropriate periodic maintenance procedures, diagnose and correct errors, maintain appropriate records, produce and carry out specified change control processes.
• Monitor security bulletins for software in use in the server environment.
• Assess criticality of security patches and make recommendations to management as to the potential impact of the related vulnerability.

Architecture and Design Review:

• Provide an architecture and design review of new and existing products and projects as requested by management. Examples of typical work include: Assess the system's ability to integrate into existing infrastructure.
• Evaluate cloud services available to the campus to identify the optimal deployment.
• Evaluate the security of the system.
• Determine the ongoing supportability and viability of the system.

QUALIFICATIONS:

• Bachelor's Degree - Equivalent to a bachelor’s degree in a related field.
• Four years of relevant experience.
• Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
• An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
• General knowledge of operating systems, servers, and infrastructure and server administration as well as related system administration concepts, principles, and techniques.
• General knowledge of the assigned computer operating systems, systems analysis, and systems-level programming.
• Organizational and time management skills to plan, organize, and prioritize work.
• Demonstrated communication and interpersonal skills to gather information from users, communicate technical issues effectively, and draft documentation.
• Demonstrated general knowledge and ability to configure data and troubleshoot system issues.
• Ability to use appropriate operating systems and scripting languages and ability to perform system-level programming in a distributed, networked environment.
• Knowledge of application programming techniques and procedures.
• Ability to maintain confidentiality and appropriately handle sensitive data and information.
• Analytical skills to think critically to diagnose problems and recommend solutions.
• Ability to work independently as well as part of a team and build relationships with diverse stakeholders.
• Working knowledge of operating systems, server administration, scripting languages, virtualization technologies and cloud technologies, and related system administration concepts, principles, and technologies.
• Working knowledge of troubleshooting hardware and software issues and providing technical support.
• Working knowledge of application programming techniques and procedures.
• Strong organizational skills to plan, organize, and manage multiple time-sensitive assignments and smaller projects.
• Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner.
• Strong analytical skills to evaluate, monitor, and resolve systems issues and design, develop, and implement systems solutions.
• Skill in leading the work of others.
• Proficiency in using applicable software, server, and system technologies and programs.
• Knowledge of higher education policies, data needs, and data privacy regulations.
• Thorough and advanced knowledge of operating systems, server administration, scripting languages, virtualization technologies, and cloud technologies.
• Demonstrated competence in independently applying advanced judgment to resolve difficult and complex system administration problems and issues.
• Advanced project management skills, with the ability to manage multiple, large, and/or complex projects, including project design and planning; ongoing resource, materials, and time management; and implementation.
• Advanced analytical skills to understand problems from a broad perspective and discern applicable underlying principles to conceive and develop strategic systems solutions.
• Advanced skill in mentoring or overseeing the work of others.
• Ability to partner with business and academic stakeholders to ensure dependent systems meet institutional needs.
• Advanced communication and interpersonal skills to effectively convey technical knowledge and procedures as well as persuade stakeholders and management regarding systems design and development.

PREFERRED QUALIFICATIONS:

• Certifications in AWS or Azure
• Experience working in an academic environment
• Experience with the following: Amazon Web Services Active Directory, ESRI ArcGIS, HID Persona, Windows operating systems from 2019 to 2025, Automated provisioning/management, experience working in large-scale deployments with hundreds of servers Revision control systems such as subversion, git, et al., MS-SQL, MySQL, Office 365, Virus/spam scanning, SAN/NAS storage systems

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to the California State University Out-of-State Employment Policy.

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to the California State University Background Check Policy.

Education Code 89521 Requirements

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

CSU Classification Salary Range

This position is part of the CSUEU bargaining unit 9. The CSU Classification Standards for this position are located on the CSU Classification Standards website. The CSU Salary Schedule is located on the CSU Salary Schedule website. The classification salary range for this position according to the respective skill level is: minimum $7,284 and maximum $10,611 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go the I-9 Acceptable Documents website.

University Driving Requirement

Positions that require driving for university business by using a personal or state vehicle must comply with the Authorized University Driver Policy. Driving records are monitored and evaluated by the Risk Management Department. The Risk Management Department evaluates a good driving report based on the following criteria. The driver must: 1. Have a valid California or other State Driver’s license. 2. Have no more than 3 motor vehicle violations or been the cause of 3 accidents in a 12-month period (or any combination of 3 thereof) 3. Not have more than 3 DMV Points, if their license is Class C or, 4. Not have more than 5 DMV Points, if their license is Class A, B, or C with endorsements. For more information, go to the Authorized University Driver Policy.

Conflict of Interest

This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to the Conflict of Interest policy.

Security & Fire Safety

In compliance with state and federal crime awareness and campus security legislation, including the Jeanne Clery Campus Safety Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at Cal Poly Pomona’s Annual Security Report and Cal Poly Pomona’s Annual Fire Safety Report.

Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. For more information, go to Employment Notices.

Equal Employment Opportunity

Consistent with California law and federal civil rights laws, Cal Poly Pomona provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Pomona complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

As a federal contractor, Cal Poly Pomona complies with the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and requests priority referral of protected veterans for our job openings.

Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.