Job Summary:

The purpose of this position is to provide urgent, non clinical case management and housing navigation services for CSUSB students experiencing homelessness, ensuring timely, coordinated access to basic needs resources and holistic wraparound support. The incumbent serves as the primary point of contact for emergency housing requests, facilitates referrals and placements into housing programs, and connects students at the San Bernardino and Palm Desert Campuses with campus and community resources to promote stability, well being, and academic success.

Responsibilities:

• Provide comprehensive case management, crisis intervention, and housing navigation services for students experiencing housing insecurity or other basic needs challenges. Conduct individualized assessments, develop action plans, monitor student progress, and provide ongoing follow-up to support housing stability and student success.
• Coordinate referrals and collaborate with campus departments, community agencies, and external partners to connect students with housing, financial, mental health, and other supportive resources. Advocate on behalf of students and assist with resolving barriers to accessing services.
• Maintain confidential case files, student records, and documentation in compliance with university policies and FERPA/HIPAA standards. Prepare reports, analyze program data, and provide updates to leadership to support program evaluation and continuous improvement.
• Administer and support the CSU Rapid Rehousing (RRH) and Emergency Housing Grant (EHG) programs by conducting intake assessments, determining eligibility, processing documentation, coordinating referrals, monitoring student progress, tracking expenditures, and collaborating with Student Housing and community partners to ensure effective program delivery.
• Develop and facilitate workshops, outreach activities, and educational presentations that promote awareness of Basic Needs services, housing resources, financial wellness, and life skills that contribute to long-term student stability.
• Serve as a campus resource by maintaining knowledge of university, state, and community basic needs programs, interpreting applicable policies and procedures, and providing guidance to students, faculty, and staff regarding available resources and eligibility requirements.
• Participate in multidisciplinary intervention teams, including the CARE Team, and engage in professional development related to case management, housing navigation, crisis response, and student support services.
• Perform other classification-related duties as assigned in support of the Basic Needs program.
• Perform other duties as assigned in support of the Basic Needs program.

Minimum Qualifications:

• Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
• A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Required Qualifications:

The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification.

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.

Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‑related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Preferred Qualifications:

Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‑related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

• Experience working in basic needs programs (e.g., housing insecurity, food insecurity, emergency aid, or case management in higher education or community-based settings).

• Demonstrated knowledge of community housing resources, including affordable housing programs, shelters, rapid rehousing, and permanent supportive housing.

• Experience with housing navigation, including assisting individuals with housing searches, applications, landlord communication, and lease processes.

• Familiarity with local, state, and federal housing assistance programs (e.g., Section 8/Housing Choice Vouchers, Continuum of Care systems, coordinated entry).

• Background in trauma-informed care and working with diverse populations experiencing housing instability or homelessness.

• Experience collaborating with community partners, nonprofits, and social service agencies to coordinate support services.

• Ability to provide holistic, student-centered or client-centered support, addressing intersecting needs such as mental health, employment, and financial stability.

• Strong organizational and case management skills, with experience tracking outcomes and maintaining accurate records.

• Experience working in higher education settings or supporting students experiencing housing insecurity.

Special Conditions:

• May need to travel to Palm Desert Campus for in person meetings and drive department pick up trucks.

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

The anticipated hiring range for this position is $5,540  per month

CSU Classification Range: $5,540 - $7,893 per month 

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time / Exempt / Temporary (up to one year with the possibility of further renewal)

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

Staff: The application deadline is: August 17, 2026 at 11:55PM

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Campus Security Authority

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

On Campus Commitment

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

 

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act