Type of Appointment: Full Time, Probationary

Job Classification: Student Services Professional IV

Anticipated Hiring Range: $6,320 per month

Work Schedule: Monday - Friday 8 am-5 pm


THE DEPARTMENT:

Cal Poly Pomona is committed to ensuring equality in educational opportunity and meaningful access for all students. As a part of the Student Health and Wellbeing Cluster within the Division of Student Affairs, the Disability Resource Center (DRC) supports this commitment by providing services and resources intended to facilitate equal access for students with documented disabilities. DRC serves as the campus office to verify eligibility for services and to determine reasonable and appropriate accommodations and services. DRC's approach to providing services for students with disabilities is interactive and highly individualized.

DUTIES AND RESPONSIBILITIES:

DRC Intake Accommodative Services:

• Determines eligibility and effective accommodations for students with disabilities in compliance with CSU policy, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other applicable federal and state civil rights legislation. This involves: (a) Ensuring timely review and processing of student applications; (bl Reviewing disability documentation and conducting intake interviews and assessments to identify persisting & challenges with adaptive behaviors, disability awareness and disclosure, and using support systems; (c) Determining which accommodations will be necessary in the university environment (residence hall, classroom, transportation, etc.); and (d) Keeping accurate and thorough records to document basis for eligibility in accordance with the ethics and laws protecting student confidentiality.
• Tracks and monitors students who are identified as having more serious needs based on severity of disability, academic jeopardy, history of behavioral problems, etc.).
• Ensures accommodations are efficiently and effectively provided, including consultation and coordination with both the student and the appropriate course instructor/Department Chair/College Dean to identify academic accommodations that are educationally feasible and do not change the essential elements of a course activity, curriculum/program, or policy.
• Participates in the development and facilitation of new programs (e.g., workshops, new student orientations, etc.) to enhance DRC support services for ORC students.
• Assists in the development of innovative approaches utilizing available resources to meet the needs of DRC students, emphasizing independence, wellness, and full participation in the learning process.
• Documentation & Reporting Assists in collection of assessment data, preparing reports and presentation on DRC trends.
• Assists in assessing outcomes and develop strategies for improved services, programs, and communication for both the Disability Resource Center. Maintains confidential student records and tracks student progress in AIM and other required databases.
• Conducts regular and comprehensive assessments of the quality and effectiveness of interactions with students.
• Provides robust documentation of interactions, interventions, and programming via available tools.
• Summarizes all information in annual reports and provides data-informed recommendations for improvements.

Integrated Care & Linkage:

• Assesses student needs based on presenting concerns from the referring party or the students themselves; formulates an appropriate course of action that addresses, minimizes, or otherwise resolves the presenting concern.
• Assists students with disabilities in accessing resources that will help improve self-advocacy, decision-making, and social interaction skills needed to personally resolve issues and to achieve maximum integration and academic success at the institution.
• Assists referred students in making use of University and/or community support services and benefits such as Cal Fresh, Clothes Closet, Emergency Housing, local mental health/counseling services, and medical services. Consults regularly with various departments such as Counseling and Psychological Services, Student Health and Wellness Services, Dean of Students, University and Foundation Housing, and University PD.
• Identifies and catalogues networks of on and off-campus services to assist students in overcoming challenges jeopardizing their ability to persist in college, including disability testing resources.
• Work closely with DRC Counseling team to identify at risk and students of concern. Determine appropriate referrals and resources.
• Other duties as assigned.

QUALIFICATIONS:

• Bachelor's Degree - Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. or
• Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. and
• Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods.
• Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.

PREFERRED QUALIFICATIONS:

• Experience advising, counseling, coaching, and/or teaching college students with disabilities
• Understanding of physical, cognitive, and psychological disabilities
• Excellent communication and interpersonal skills, demonstrated by the ability to work effectively with all levels in a demanding environment
• Strong crisis intervention and consultation skills
• Demonstrated ability to establish and maintain cooperative relationships with the campus community and the public
• Experience speaking in a variety of public settings such as classrooms and large group assemblies
• The ability to prepare and present oral and written reports/data which are clear, concise, and comprehensive
• Collect and analyze data/information, draw conclusions from the analysis and make recommendations
• Proven ability to identify problems, use sound judgment and reasoning to make crucial decisions autonomously
• Demonstrated ability in managing difficult and complex situations involving students
• High degree of personal and professional integrity, a strong sense of ethics, and respect for privacy and confidentiality
• Knowledge of effective strategies to ensure retention and graduation of students with disabilities
• Experience in a large, complex, and diverse public higher education institution
• Well-developed skills for conferring with students, faculty and staff about, or in, an emergency situation
• Previous grant or project coordination experience
• Experience developing and maintaining case management files Broad knowledge of on and off campus resources for educational and mental health services Understanding of FERPA, ADA, As Amended, Section S04 of the Rehabilitation Act, and other applicable laws
• Working knowledge of advanced motivational interviewing and counseling techniques
• Maintains current knowledge of, and utilizes research-based and best practices, for provision of services for students with disabilities

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to the California State University Out-of-State Employment Policy.

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to the California State University Background Check Policy.

Education Code 89521 Requirements

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

CSU Classification Salary Range

This position is part of the APC bargaining unit 4. The CSU Classification Standards for this position are located on the CSU Classification Standards website. The CSU Salary Schedule is located on the CSU Salary Schedule website. The classification salary range for this position according to the respective skill level is: minimum $6,320 and maximum $9,014 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go the I-9 Acceptable Documents website.

University Driving Requirement

Positions that require driving for university business by using a personal or state vehicle must comply with the Authorized University Driver Policy. Driving records are monitored and evaluated by the Risk Management Department. The Risk Management Department evaluates a good driving report based on the following criteria. The driver must: 1. Have a valid California or other State Driver’s license. 2. Have no more than 3 motor vehicle violations or been the cause of 3 accidents in a 12-month period (or any combination of 3 thereof) 3. Not have more than 3 DMV Points, if their license is Class C or, 4. Not have more than 5 DMV Points, if their license is Class A, B, or C with endorsements. For more information, go to the Authorized University Driver Policy.

Security & Fire Safety

In compliance with state and federal crime awareness and campus security legislation, including the Jeanne Clery Campus Safety Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at Cal Poly Pomona’s Annual Security Report and Cal Poly Pomona’s Annual Fire Safety Report.

Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. For more information, go to Employment Notices.

Equal Employment Opportunity

Consistent with California law and federal civil rights laws, Cal Poly Pomona provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Pomona complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

As a federal contractor, Cal Poly Pomona complies with the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and requests priority referral of protected veterans for our job openings.

Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.