Job Summary:

Under general supervision, this position provides support for front-line student services by responding to inquiries, explaining university policies and processes, and assisting students in navigating admissions, financial aid, and enrollment services. The role applies established guidelines to resolve routine and moderately complex issues, referring complex cases as needed. Additionally, the position supports daily front office operations and contributes to efficient service delivery and student success

Responsibilities:

Front Office In-person and Virtual Services

• Provide high-volume, student-centered service to prospective students, current students, families, and campus partners by responding to inquiries across multiple service platforms (in-person, phone, email, and electronic systems) using established guidelines and procedures.
• Explain university policies, procedures, deadlines, and requirements related to Admissions, Financial Aid and Scholarships, Student Financial Services, the Office of the Registrar, and Basic Needs to support student understanding and navigation of university processes.
• Interpret and apply established regulations and procedures to resolve routine and moderately complex student inquiries, referring to complex or unusual situations to higher-level staff as appropriate.
• Utilize knowledge of university operations to resolve student issues at the point of contact and connect students to appropriate campus resources when specialized assistance is required.
• Review documents for completeness and compliance with established requirements and request additional information when needed.
• Use professional judgment to assess student concerns, ask clarifying questions, and determine appropriate responses or referrals.
• Compose and deliver written and verbal communications to provide guidance, clarification, and follow-up to students and campus partners.
• Represent the department at outreach activities and events to provide general information and support recruitment and service efforts.

Office Oversight

• Support front office operations by assisting with coordination of daily activities, workflow, and service delivery to ensure consistency and efficiency in student services.
• Participate in staff meetings and operational discussions to support communication, alignment, and continuous service improvement.
• Assist with staff training activities by sharing knowledge of procedures and participating in onboarding or informational sessions as assigned.
• Maintain awareness of best practices within one-stop student service models and apply established approaches to improve service delivery.
• Communicate regularly with the Director regarding operational updates, challenges, and service needs.
• Perform other classification-related duties in support of Coyote Central operations as assigned.

Minimum Qualifications:

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year for year basis.
• Possession of this knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.

Required Qualifications:

• Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management.
• General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office

Preferred Qualifications:

• Experience and knowledge in CMS/PeopleSoft. Ability to function effectively as part of a high-performance team to ensure timely delivery of services.
• Ability to independently solve problems, exercise initiative, and propose changes. Familiarity with electronic imaging equipment.
• Previous experience in a financial aid office.
• Experience with leading staff and/or students in a high-pace environment.

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

Initial salary placement will be $5,083 per month for qualified candidates.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Exempt/Probationary (up to one year with the possibility of further renewal)

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.     

The application deadline is June 02, 2026 at 11:55PM 

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act

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