Job Summary:

Reporting directly to the Director of Outreach & Student Recruitment, the Assistant Director of Campus Tours & Events is responsible for daily operations, directing and providing guidance in the planning, and coordination for the Campus Tours &  Visitor Services unit within the Office of Outreach & Student Recruitment, through the development, implementation, and assessment of high-impact campus visitation and outreach programming. This position directly supports the Director of Outreach and Student Recruitment by managing key operational functions, supervising staff and student employees, guiding culturally responsive and specialized recruitment initiatives, and exercising independent judgment in programmatic, staffing, and resource-related decisions. The Assistant Director is responsible for advancing institutional recruitment and yield.

Responsibilities:

• Partner with the Director to set goals, priorities, workflows, and oversee daily Visitor Center and Campus Tour operations.
• Manage planning and execution of all tour types, using data and feedback to improve operations and strategy.
• Lead the Coyote Ambassador program, including hiring, training, scheduling, and performance management.
• Develop training and staffing models to ensure high-quality tours and support events.
• Supervise staff and student employees, providing coaching, evaluation, and leadership development.
• Resolve operational and visitor issues, escalating when needed.
• Oversee personnel actions in alignment with CSU policies.
• Drive teamwork, service excellence, and continuous improvement.
• Collaborate on operations and programming based on budget and enrollment needs.
• Lead design, implementation, and evaluation of campus visitation and outreach programs supporting recruitment and access for diverse students.
• Oversee culturally responsive tours aligned with DEI goals.
• Lead bilingual tours and ensure culturally appropriate, high-quality Spanish-language experiences.
• Develop inclusive tours for underrepresented populations in collaboration with campus partners.
• Oversee college-specific tours and coordinate with academic departments.
• Manage visitor services and tours; assess and enhance programs to support regional recruitment goals for the Palm Desert and San Bernardino Campus.
• Represent CSUSB and the Office of Outreach and Student Recruitment at regional, state, and national conferences.
• Stay current on best practices in recruitment, visitor services, and higher education outreach.
• Promote professional growth opportunities for staff and student employees within the unit.
• Other Duties as assigned.

 Minimum Qualifications:

• Bachelors degree and/or the equivalent training and at least 2 years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs plus four years related experience in a leadership role supervising a team.

Required Qualifications:

• Thorough knowledge of and ability to apply extensive expertise to complex programs and/or specialties, including pertinent laws and regulations.
• Demonstrated expertise in and advanced knowledge of the principles, problems, and methods of public and business administration and operational and fiscal management.
• Expertise in survey techniques, operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.
• Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions.
• Ability to work with representatives from public and private entities and handle potentially sensitive situations. Demonstrated consultative skills in working with internal and external constituent groups.
• Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus.

Preferred Qualifications:

• Master’s degree and/or the equivalent training and 3 years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs plus four years related experience in a leadership role supervising a team.
• Bilingual abilities are a plus.
• Ability to converse in Spanish is preferred, but not required.

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

Anticipated hiring range: $4,135 - $6,320 per month

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Exempt/At-will

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

 Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.       

This is a full-time management (MPP) position.  MPP employees serve at the will of the campus President.  MPPs do not serve a probationary period and never receive permanent status.

This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two calendar years following the appointment, subject to the Fair Political Practices Commission regulations.

First considerations will be given to candidates who apply by Thursday April 23, 2026 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received.

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Physical Exam

Employment is contingent upon candidate passing a pre-employment physical exam with the ability to lift in excess of 50 lbs.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act