Job Summary

Under the general direction of the Department Chair, who serves as Artistic Producing Director and the Theatre Management Coordinator, who acts as Managing Director for the California Repertory Company and Theatre Arts Department, the incumbent is responsible for all fiscal activities and operations for the Theatre Arts Box Office and the University Theatre Box Office. 

Key Responsibilities

• Oversees the daily box office fiscal operations for all Theatre Arts - Process daily sales for all Theatre Arts department ticketed events, which includes selling tickets and Class Pass subscription packages from window sales, online orders, email, and phone orders. Oversee the fiscal accounting of web sales, reconcile and record sales data, prepare deposits, and transport deposits to the university’s cashier’s office. 
• Oversees ticket sales schedule and systems programming - Program all season and special events into the ticketing system for the Cal Rep and University Players seasons, as well as for rentals or departmental events. Responsible for tickets sales at community events for the Cal Rep Theatre and University Players Theatre, including managing ticket assignments, ticket changes, will call reservations, technical problems with ticket sales, budgetary reporting and funding transfers.
• Oversees efficient performance of the box offices - In collaborating with the Theatre Management Coordinator, develop policies and operational procedures for the Theatre Arts and University Theatre Box Offices. Maintains a Box Office procedures manual for use by student workers. Ensure the proper interpretation and implementation of cash handling procedures and Payment Card Industry Data Security Standards.

Knowledge Skills and Abilities

The ideal candidate possesses strong knowledge of cash handling practices and Payment Card Industry Data Security Standards (PCI DSS), along with familiarity with MS Office Suite and ticketing systems such as Blue Fin and Tix.com. They bring experience working with diverse communities and audiences, demonstrating cultural awareness and adaptability to varied needs. Equipped with a solid understanding of security procedures for payment card transactions, cash handling, and ticket sales, they excel in written communication, customer service, and interpersonal skills. Highly detail-oriented and flexible, they can manage multiple projects under tight deadlines while maintaining accuracy and professionalism. A collaborative team player, they combine organizational skills with a commitment to delivering exceptional service.

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

A bachelor’s degree or equivalent in a related field. Two years of related experience preferred.

Physical Summary

• Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Department

Theatre Arts

Classification

Guest Services and Sales Professional I

Compensation  

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Hiring Range: The hiring range for this position is $3,498 (Step 1) - $4,098 (Step 9) per month commensurate with candidate's education, experience, skills, and training.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,498 (Step 1) - $5,096 (Step 20) per month.

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment  

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY                                                                    

It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.