Supportive Measures Coordinator
(Confidential Administrative Support I)

Compensation and Benefits

Anticipated Hiring Salary Range: $4,261 -$4,583 per month 

Full CSU Classification Salary Range: $4,261 - $8,166 per month

• This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Job Summary

The Supportive Measures Coordinator provides confidential administrative, case management, and coordination support to the Office of Compliance and Civil Rights (OCCR) in implementing supportive measures under Title IX, Title VI, Title VII, and related CSU policies. This position plays a key role in ensuring a timely, equitable, and consistent institutional response to reports of discrimination, harassment, retaliation, sexual misconduct, and other protected-class concerns.

Under the general direction of the Assistant Vice President for Compliance and Civil Rights (AVP–OCCR), the Supportive Measures Coordinator manages the coordination, documentation, and tracking of supportive measures, including academic, workplace, housing, and safety accommodations. The incumbent serves as a confidential point of contact for faculty, staff, and students, ensuring compliance with federal and state mandates, while maintaining compassion, neutrality, and discretion in all communications.

This position requires exceptional organizational and communication skills, an ability to handle sensitive information responsibly, and proficiency with confidential databases and systems.

Key Qualifications

• Knowledge of:
  • Procedures for coordinating academic, workplace, and safety accommodations.
  • Confidential case management practices and records retention protocols.
  • Principles and practices of office administration, organization, and workflow management.
  • Computer systems and software, including Microsoft Office, Google Workspace, and case management tools (e.g., Maxient).
• Skills and Abilities:
  • Maintain strict confidentiality and neutrality in handling sensitive and protected information.
  • Communicate effectively, empathetically, and professionally with individuals from diverse backgrounds.
  • Prioritize and manage multiple, time-sensitive tasks in a fast-paced environment.
  • Demonstrate sound judgment, discretion, and cultural sensitivity in decision-making.
  • Prepare, maintain, and analyze reports and correspondence with accuracy and attention to detail.
  • Apply policies and procedures with consistency and fairness.
  • Work collaboratively with campus partners while maintaining professional boundaries.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education and Experience

• Educational Requirements:
  • A Bachelor’s degree from an accredited four-year college or university in a relevant discipline, or
  • Completion of a professional training program specific to the position, or
  • A combination of education and experience that demonstrates the ability to perform the essential functions of the position.
• Experience Requirements:
  • At least two years of experience providing administrative or case coordination support in a confidential environment.
  • Experience in compliance, student services, human resources, or legal support preferred.
  • Experience handling sensitive communications and maintaining accurate documentation in confidential systems.
    • Preferred Knowledge, Skills, or Abilities:
      • Self-starter with strong organizational abilities, interpersonal skills, and superior written communication.
      • Experience working with supportive measures, accommodations, or case management in higher education.
      • Familiarity with CSU Title IX and DHR processes.
      • Proficiency with Maxient or similar case management systems.
      • Knowledge of FERPA, HIPAA, and related privacy laws.
      • Training or certification in trauma-informed response or Title IX coordination.

Department Summary

The Office of Compliance and Civil Rights is committed to supporting a safe, welcoming environment for our Bulldog community. This office addresses all issues of discrimination, harassment or retaliation, and enforces University policies including prohibitions against sexual misconduct, sexual exploitation, dating or domestic violence, and stalking. We are committed to providing supportive resources with compassion and in care.

Deadline & Application Instructions

Applications received by November 16, 2025 will be given full consideration by the search committee.

• Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.

Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.  Questions may be sent to hr@csufresno.edu.

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)