Job Summary

Under the general supervision of the Director of Veterans Services, this position will provide comprehensive advising that is equitable, inclusive, and culturally sensitive, and that enhances the quality of campus life and supports the academic success of student veterans, servicemembers, and eligible dependents. This position will also serve as School Certifying Official for certification of U.S. Department of Veterans Affairs (USDVA) and California Department of Veterans Affairs (CDVA) education and vocational rehabilitation benefits for eligible students.

Furthermore, the incumbent provides services that are equitable, inclusive and provide culturally sensitive services that enhance the quality of campus life. This position uses a student centered and equity minded approach in all communication and service efforts.

CSULB has been recognized as one of the Most Promising Places to Work in Student Affairs in 2024.

Key Responsibilities

• Serve as advisor to prospective and current CSULB student veterans, service members, and dependents - Advise prospective and current CSULB student veterans, service members, and dependents about admissions and academic requirements. Interpret and apply university and VA policy to individual student cases, often requiring solutions tailored to unique circumstances.
• Monitor the academic progress of all CSULB veterans, service members, and dependents - Use judgment to assess academic risk and refer students to appropriate campus resources. Identify patterns in academic performance and propose targeted interventions. Gather information about student academic progress through CMS and student-provided information.
• Certify USDVA and CDVA education and Vocational Rehabilitation benefits - Perform certification of federal veterans' benefits for eligible students in accordance with Federal law, US Department of Veterans Affairs regulations, and CSU and CSULB policies. Recommend procedural improvements based on changes to federal/state regulations. Apply independent analysis to resolve discrepancies in student records and benefit eligibility

Knowledge Skills and Abilities

The ideal candidate for this role demonstrates a fully functional knowledge of standard office procedures and practices, along with a strong command of university systems such as CMS and Enrollment Manager to manage student academic and veteran education benefits information. They possess a thorough understanding of CSULB academic requirements, policies, and procedures, as well as U.S. and California Departments of Veterans Affairs educational benefits. Exceptional verbal and written communication skills are essential, enabling the candidate to effectively engage with diverse audiences in one-on-one, group, and public presentation settings. The candidate should thrive in a multicultural university environment, exercising sound time management and organizational skills to handle complex, evolving information efficiently. They must be adept at analyzing problems and generating appropriate solutions, while demonstrating diplomacy and clarity in interactions with students, staff, and management. Proficiency in Microsoft Office Suite and the ability to manage multiple projects systematically are also key attributes of the ideal candidate.

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Equivalent to a bachelor's degree in one of the behavioral sciences, public or business administration, or a job-related field and two years of professional experience in one of the student services program areas required.

• Experience working with military veterans and service member is strongly desired.

Physical Summary

• Light work - Job involves some lifting of medium weight objects (10-20 pounds) and/or 10% - 20% of the job involves standing or walking.

Department

Veterans Services

Classification

Student Services Professional II

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Hiring Range: The hiring range for this position is $5,083 - $6,156 per month commensurate with candidate's education, experience, skills, and training.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $5,083 - $7,228 per month.

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY                                                                    

It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.