Job Summary

Under the joint direction of the Staff HR Investigation Manager and Faculty Affairs, Conflict Resolution Manager, this position shares responsibility for the oversight and coordination of the campus-wide Conflict Resolution and Workplace Violence Prevention programs. In this capacity, the incumbent serves as a key coordinator, managing the initial triage of concerns submitted by CSULB students, faculty, staff, and MPPs. Responsibilities include logging and tracking submissions in the campus system of record, and appropriately forwarding matters to the designated campus office for further handling.

The incumbent will collaborate closely with the Staff HR Investigation Manager and Faculty Affairs, Conflict Resolution Manager, to support the management of staff, faculty, and MPP conflict resolution and workplace violence concerns. This includes assisting in the implementation and facilitation of related educational outreach, learning, and development activities in support of the campus programs.

Additionally, the incumbent will serve as the primary coordinator for the campus business process related to the approval and provision of official employment references on behalf of CSULB, for current or former employees seeking employment outside the CSU system.

Key Responsibilities

• Serves as the primary coordinator for campus-wide conflict resolution - Responsible for the day-to-day operations of the conflict resolution program, including monitoring designated email inboxes and conducting triage to determine the appropriate referral based on whether submissions relate to students, faculty, staff, or MPPs.
• Provides support for Faculty/Staff/MPP workplace violence concerns activities - Responsible for day-to-day handling of all and workplace violence submissions in program email inboxes, engaging in initial triage process to determine if submission is student, faculty or staff/MPP related.
• Serve as the primary coordinator for the campus business process related to approval for official CSULB employment references.
• Outreach, learning, and development activities related to the campus programs - Assists and coordinates with the planning, outreach, and delivery of educational sessions, including workshops, presentations, and awareness campaigns for both Workplace Violence and Conflict Resolution.

Knowledge Skills and Abilities

The ideal candidate possesses strong written and verbal communication skills, demonstrating the ability to compose professional correspondence such as letters and memos. They are highly organized, detail-oriented, and capable of completing work accurately while adhering to internal deadlines and schedules. With a proactive and independent work ethic, they can effectively plan, coordinate, and manage multiple assignments in dynamic environments. They exhibit sound judgment, take initiative, and adapt well to change. The candidate maintains positive, professional interactions with faculty, staff, and visitors, fostering cooperative working relationships and contributing to overall office goals as a collaborative team member. They are proficient in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and electronic calendaring, and are capable of learning HR information systems, with PeopleSoft experience preferred. A solid understanding of HR-related university policies and procedures, particularly those of CSULB, is advantageous. Above all, they communicate with civility and clarity, uphold administrative standards, and thrive in a fast-paced, evolving office setting.

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Equivalent to three years of related experience required.

• Experience in collective bargaining environment and in higher education preferred.

Physical Summary

• Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Department

Staff Human Resources

Classification

Confidential Office Support II

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Hiring Range: The hiring range for this position is $3,661 - $4,333 per month commensurate with candidate's education, experience, skills, and training. 

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,661 - $6,385 per month.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. 

Additional Information

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.