Job Summary:

Under the general direction of the Senior Manager, Employee Benefits, the incumbent implements the activities of the Leave of Absence programs and ADA accommodation. This position is responsible for the implementation and application of current laws, guidelines, regulations, and CSU policies/procedures, and contract provisions governing Leave of Absences and other benefits. Consults with the Senior Manager, Employee Benefit on complex issues and provides support and analysis for sensitive or high-level requests.

Responsibilities:

Leave of Absence Concierge

Coordinate Leave Requests and Eligibility: Manage all employee leave requests by reviewing available leave options such as credits, benefit options, catastrophic leave eligibility, and applicable collective bargaining agreement provisions. Determine employee eligibility for various leave programs, ensuring compliance with university policies, state, and federal regulations.

Serve as Primary Liaison for Leave Management: Act as the key point of contact between employees, managers, Payroll, Faculty Affairs, and external agencies to facilitate effective leave administration. Respond to inquiries about leave policies, provide guidance, and follow up with employees and managers to ensure accurate and timely resolution of leave-related issues. This will include working closely with Risk Management on Workers' Compensation-related matters.

Develop and Enhance Leave Processes: Recommend and implement improvements to leave administration processes by researching and analyzing union contracts, university policies, personnel practices, and relevant state and federal statutes. Collect and organize data to support process enhancements and ensure alignment with best practices and legal requirements. This includes providing necessary training.

Support Grievance and Collective Bargaining Processes: Collaborate with the Employee Labor Relations and campus partners to address union employee grievances that impact collective bargaining unit positions. Provide sensitive and confidential information to HR, campus counsel, or via subpoena for investigations, negotiations, or grievance responses, ensuring accurate and timely documentation.

Handle Confidential Data with Discretion: Regularly access and manage highly sensitive and confidential data related to collective bargaining activities and grievance processing. Maintain strict confidentiality and adhere to university protocols to protect employee information while supporting leave and labor relations activities.

ADA Support

Accommodations: Review and assess employee requests for reasonable accommodations under the ADA, engaging in the interactive process to understand the employee’s needs, medical documentation, and job requirements. Collaborate with the employees, supervisors, and medical professionals (if necessary) to identify effective accommodations that enable -enable the employee to perform essential job functions.

Assist the ADA Coordinator with the Development of and Accommodation Plans: Help design and implement individualized accommodation plans that comply with ADA regulations, ensuring accommodations are reasonable, effective, and do not impose undue hardship on the organization. Document plans, communicate details to relevant parties, and monitor their effectiveness, adjusting as needed to meet the employee’s evolving needs.

Educate and Train Staff on ADA Compliance: Conduct training sessions for employees, managers, and leadership on ADA requirements, the accommodation process, and best practices for fostering an inclusive workplace. Provide guidance to supervisors on supporting accommodated employees and addressing accommodation-related concerns promptly and sensitively.

Maintain Confidentiality and Documentation: Ensure all accommodation requests, medical information, and related communications are handled with strict confidentiality and stored securely in compliance with ADA and privacy regulations. Maintain accurate records of requests, interactive process discussions, and accommodation outcomes for compliance and auditing purposes.

FMLA/CFRA Compliance and Coordination: Coordinate ADA accommodations with other leave policies, such as FMLA/CFRA, ensuring seamless transitions for employees who exhaust job-protected leave and require further accommodations. Collaborate with HR and legal teams to review complex cases, ensuring compliance with federal and state laws while addressing employee needs.

This position is regularly involved in communications that may affect collective bargaining, unit positions, and negotiations, including those related to employee grievances arising from ADA accommodations and leave-related matters, in support of Employee and Labor Relations.

Benefits Administration

Support the Administration of Employee Benefits Programs: Assist with the enrollment, maintenance, and termination of employee benefits, including health insurance, retirement plans, wellness programs, and leave-related benefits (e.g., FMLA/CFRA, sick leave). Ensure accurate processing of benefit elections and coordinate with vendors to deliver seamless access to benefits for management, staff, and faculty.

Ensure Compliance with Regulations and Policies: Maintain compliance with federal and state regulations (e.g., ERISA, ACA, FMLA, ADA) and university policies, including collective bargaining agreements, when administering benefits. Review benefit plans and processes to ensure alignment with legal requirements and provide accurate reporting for audits and regulatory filings.

Educate and Support Employees on Benefits: Provide clear, accessible information to employees about available benefits, eligibility criteria, and enrollment procedures through one-on-one consultations, workshops, or written materials. Respond to employee inquiries promptly, offering guidance on complex benefit options, such as catastrophic leave or ADA accommodations, to support informed decision-making.

Coordinate with HR and External Partners: Serve as a liaison between employees, HR, Payroll, and third-party benefit providers (e.g., insurance carriers, retirement plan administrators) to resolve issues, process claims, and ensure accurate benefit delivery. Collaborate with Faculty Affairs or union representatives to address benefits-related concerns for collective bargaining unit positions.

Support and initiate employee wellness programming and events.

Minimum Qualifications: Required Education and Experience

Bachelor’s degree from an accredited college/ four-year university in business administration, human resources, or a related field, or equivalent education, and 4 years of experience to successfully perform the aforementioned duties required.

Several years of recent progressively responsible experience in human resources. Basic knowledge of applicable education-related regulations.

Required Qualifications

- Knowledge of benefits/payroll practices, policies, and procedures; federal and state laws and regulations; and internal control practices.
- Understanding of complex benefits transactions.
- Demonstrated experience and knowledge of California leaves laws, Americans with Disabilities Act accommodations and/or integrated disability management work that would enable the individual to successfully perform the functions of the position as described.
- Thorough knowledge and applicability of leaves programs.
- Ability to develop, facilitate and manage training initiatives.
- Ability to address a wide variety of issues using excellent judgment for both individual situations and policy formation.
- Outstanding written and oral communication skills.
- Ability to work independently as part of a team.
- Current knowledge of federal and state employment laws.
- Experience working with diverse populations.
- Experience working at or in collaboration with institutions of higher education.
- Ability in using a variety of administrative system and software applications. (e.g., Microsoft Office, PeopleSoft, MyCalPERS, State Controller's Office database.)

Preferred Qualifications

- Experience working with collective bargaining agreements and using PeopleSoft.

Compensation and Benefits:

Anticipated Hiring Range: $4,687 - $7,172 per month. 

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Exempt/Probationary

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.       

The application deadline is May 21,2025 at 11:55 pm (PST). 

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at Benefits@csusb.edu

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act