Job Summary

Student Services serves both the University and the individual student by working in a holistic manner with students who are experiencing higher levels of distress, life challenges, or barriers, which could be interfering with their ability to be successful. The Student Affairs Case Managers can step in, assess basic needs security, assess threats/risks to self and community, advocate for, assist, and work with students to provide them with or connect them to the appropriate resources, while considering what is best for them academically and personally. While the case managers are trained to understand basic case management duties, each case manager is assigned a specific caseload with focus areas including: SJSU Cares [basic needs], Behavioral Intervention [high levels of distress; harm to self; harm to others], Residential Student Care, Threat Management, Title IX Respondent Consultant, and Re-entry Coordination under the general direction of the Senior of Student Affairs Case Manager. All non-clinical case managers have responsibilities in providing direct support, risk assessment, internal/external referrals, outreach/training/education, and assessment. Some, but not all specific caseload/focus areas are:

 

SJSU Cares - Case managers serve as a nexus of information and integration for the campus response to students struggling to provide for their basic needs/experiencing varying degrees of economic need and/or distress including food insecurity/hunger, housing insecurity/homelessness, and other unforeseen home/personal crises which may be impacting their ability to be successful at SJSU. Case managers are readily accessible and provide consultations to students, faculty, staff, parents and family members who are concerned about an SJSU student experiencing economic distress. The Student Affairs Case Manager works closely with key offices (including but not limited to Financial Aid & Scholarship Office, University Housing Services, Spartan Eats, Counseling & Psychological Services, University Police Department, and Student Health Center) to identify and intervene as early as possible with students whose behavior suggests the need for support services. Case managers are responsible for using established procedures to consider the best support referrals and direct services to provide, including making decisions on the use of emergency grants and loans where applicable. Duties include providing information and training for the campus community; fielding calls, emails, and referrals regarding students experiencing economic distress; coordinating responses and services for individuals; maintaining case notes and related data in appropriate databases; undertaking research on national best practices; serving on the Economic Crisis Response Team (ECRT) [SJSU Cares steering committee], planning activities to support the Economic Crisis Response Team, and participation on other appropriate campus committees. Case managers assist the Spartan Food Pantry and related programs such as CalFresh sign ups, MediCal signups, etc. The position works closely with the Economic Crisis Response Team to assist with various aspects of program administration. Case management services include but are not limited to: providing assessment, advocacy, resources and referrals. The Student Affairs Case Manager supports students struggling to provide for their basic needs which have an impact on their ability to be successful in the classroom. The Student Affairs Case Manager coordinates services and provides referrals to the appropriate resources on and off campus. The position also coordinates outreach efforts to ensure that the SJSU community is aware of how to respond to a student facing an economic crisis or challenges within basic needs.

 

Behavioral Intervention Team - Case managers working with a caseload of the BIT where they seek to identify and intervene as early as possible with students whose behavior suggests the need for support services. Case Managers serve as a primary resource for managing reports of behavioral concerns on campus as well as responding to inquiries and providing appropriate follow-up to reports. The position provides case management services to students with complex mental and physical health problems, learning disabilities, and safety concerns that are reported to the Behavioral Intervention Team. Case management services include but are not limited to: providing assessment, advocacy, resources and referrals as well as follow-up services for students that are experiencing significant physical, mental, psychological, and life management difficulties. In this capacity case managers work closely with key offices (University Police, Counseling & Psychological Services, Faculty Affairs, Equal Opportunity and Employee Relations, Student Conduct and Ethical Development). Duties include providing information and training for the campus community; fielding calls, emails, and referrals regarding concerning behaviors; coordinating responses and services for individuals; maintaining the Behavioral Intervention Team database; undertaking research on national best practices; attending weekly meetings; participate on other committees dealing with campus safety. The case managers support students struggling to function in the university system, those with current and emerging mental, psychological, or physical health issues, and students experiencing issues adjusting to academic and social life. The case managers coordinate services and provides referrals to the appropriate resources on campus such as the Counseling Services, Accessible Education Center, Student Conduct & Ethical Development, Office of the Registrar, Faculty Affairs, Undergraduate Studies, Human Resources, including outside agencies and providers such as the Employee Assistance Program. The position also oversees a comprehensive program to identify and manage students, faculty and staff at risk. Case managers work towards minimizing the impact of mental illness or emotional distress on the safety, academic, and personal pursuits of students through effective referral and follow through.

 

Re-Entry Coordination - Provide systematic review, outreach, and assistance to students in the withdrawal, leave of absence, and reinstatement processes who might need support in creating and maintaining personal and academic goals while keeping graduation in view. Work directly with students who need additional support in the withdrawal and leave of absences processes due to unforeseen personal/home emergencies or mental/physical health situations. In this capacity the case managers work closely with key offices such as Academic Advising and Retention Services, Counseling & Psychological Services, and various college academic student success centers. Providing pivotal support and follow-up with students during their university absence to ensure they maintain on track to return with the proper internal and external supports to aid them persistence towards graduation.

 

Respondent Consultant - In collaboration with the Title IX Office this role provides a level of university support and parity to those who are alleged in the Title IX process. Case managers act in a non-decision making part of the Title IX process by guiding students through the various steps of the process, ensuring they understand university administrative processes, communications, and connections to applicable resources. Case managers can serve as the ‘advisor’ during investigation meetings and hearings.

 

Residential Student Care - In this capacity, case managers work in an integrated and collaborative way with the student and professional staff of University Housing Services including RAs, RLCs, Faculty in Residence, and Conduct; also working with key offices such as the Accessible Education Center. Case managers serve as the primary resource managing reports of behavioral concerns with our residential student population as well as medical or substance-induced transports. In this role, working with residential students and staff in relation to ADA, LGBTQ, and religious accommodations; connecting with staff when appropriate on case specific information such as emotional support and service animals; coordinating placements, returning residents process, etc. Case managers also play an integral role in training Residential Life Staff to respond in crisis situations and to support students experiencing challenges.

 

Threat Management - Case managers work in coordination with University Police Department and other key members of the Threat Management Team in assessing risk and coordination of information to appropriate resources for cases deemed to be higher levels of concern for harm to others/the greater community and/or individuals who might be on BIT or other cases loads whose university affiliation means we have little operational oversight and outside agencies and/or individuals should be aware for monitoring, support, and intervention.

 

Key Responsibilities

• Responds to students seeking assistance for economic crisis/es as well as to inquiries from the campus community referring students for assistance.
• Serves as a member of the Economic Crisis Response Team and shares updates regarding service delivery and activities.
• Coordinates with other campus colleagues to track and resolve referrals to the Economic Crisis Response. Engages with colleagues in departments including but not limited to Financial Aid & Scholarship Office, University Housing Services, Spartan Shops, Counseling & Psychological Services, UPD and Student Health Center to coordinate responses to students facing economic crisis/es and to seek resolutions for that individual’s health and well-being.
• Coordinates the assessment process for all individuals referred facing economic distress. Communicates with the members of the Economic Crisis Response Service Team and other campus colleagues to track and resolve issues of those being referred to the team.
• Triages individuals seeking assistance and/or referred and follows up with individuals who do not attend appointments or respond to outreach efforts.
• Serves as a liaison and advocate for enrolled students, their families, and peers. Performs general student advocacy/case management duties including, but not limited to: managing student economic distress, performing faculty/staff/administrative consults, and responding to parent and community inquiries.
• Acts and advocates for the referred student as they navigate the academic, student life, and health care landscape by working with relevant on-campus and off-campus resources to ensure that student’s needs are understood.
• Provides confidential consultation for students with problems, questions and/or concerns. Helps facilitate response and assistance for individuals in crisis.
• Works and communicates with campus offices and community agencies to ensure appropriate support of the referred individuals as needed.
• Reviews updates on distressed students from team members on a weekly basis.
• Coordinates the assessment process for all individuals referred with concerning behaviors.
• Triages individuals with behavioral health, physical health and learning concerns including hospitalizations, to facilitate and track referrals and follow up with individuals who do not attend appointments and/or mandated to participate in treatment.
• Builds, maintains, and adheres to sustainable procedures for internal operations/protocols as well as reference materials for students.
• Represents Case Management and associated programs at university functions that require training sessions, presentations, or orientation.
• Signs students up for CalFresh and MediCal as well as organizes large scale events to increase awareness and offer opportunities for students to sign up for programs.
• Engages in outreach with students, faculty, staff and campus departments to promote awareness and understanding of Case Management and campus resources as well as how to make referrals.
• Updates websites and produces promotional materials to educate the campus community on our programs and relevant educational materials.
• Enters referrals/reports and case notes into Maxient database and run statistical reports
• Provides regular analysis and reports to the various entities such as Economic Crisis Response Team, Spartan Food Pantry, SJSU Cares, Behavioral Intervention Team, etc. as needed.

 

Knowledge, Skills & Abilities

• Ability to work effectively with a wide range of constituencies in a diverse community.
• Ability and commitment to establishing and maintaining cooperative working relationships within a diverse multicultural environment.
• Ability to advise and counsel students, faculty and staff, individually and in groups on complex student-related matters; ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
• Ability to carry out a variety of professionally complex assignments without detailed instructions.
• Knowledge of crisis counseling and mental health interventions.
• Ability to plan, coordinate and initiate critical actions necessary to implement administrative or group decisions and/or recommendations.
• Strong oral and written communication skills.
• Ability to lead individuals and projects in a team effort to accomplish institutional and divisional goals and objectives.
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by a student, student organizations, faculty, or staff and to analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action.
• Knowledge of software applications: word processing, spreadsheet, and database management.
• Ability to take calls/referrals as required which may include evenings and weekends.
• Ability to maintain confidentiality and appropriately handle sensitive communications with campus employees and external agencies.
• Thorough knowledge of, or ability to learn CSU policies and ability to apply that knowledge to individual situations.
• Ability to interpret and explain policies to various staff members.
• Ability to analyze and define complex organizational, policy or procedural problems.
• General knowledge of University, procedures and practices related to student services and programs.
• Ability to compose and appropriately format correspondence and reports.
• Ability to effectively present information and respond to questions from various groups.
• Ability to communicate with constituents in a professional and respectful manner.

 

Required Qualifications

• Master’s degree in Student Affairs, Higher Ed/College Student Personnel, Social Work or related field.
• Three years of professional experience in a University setting and/or case management experience.

 

Preferred Qualifications

• Experience demonstrating excellent counseling, communication, critical thinking, negotiation, and conflict-management skills.
• Experience working with a large diverse population in an urban setting.
• Experience developing partnerships and collaborating with campus faculty and staff, and legal system.
• Experience working with community resources to assist populations in need.
• Experience working with diverse student populations.
• Experience with complex case management and community resources.
• Bilingual communicator; Spanish and/or Vietnamese preferred.

 

Compensation

Classification: Administrator I
Anticipated Hiring Range: $6,694/month - $6,984/month
CSU Salary Range: $4,135/month - $12,288/month

The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

 

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: May 23, 2025 through June 26, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

 

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

 

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

 

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

 

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

 

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.