Salary and Benefits

Salary Range: $6,320.00 per month to $9,014.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $6,320.00 per month to $6,666.00 per month. 

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. 

Classification

Student Services Professional IV, Exempt

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Please Note: Review of applications will begin on May 22, 2025.

Since 2001, Cal State East Bay's Student Center for Academic Achievement (SCAA) has provided content tutoring for writing and a number of courses across the curriculum. Additionally, the SCAA offers embedded, collaborative support through its Writing Associates, Supplemental Instruction (SI), and Peer Academic Coaching (PAC) programs. The mission of the SCAA is to provide Cal State East Bay students with individual and collaborative learning opportunities within an inclusive environment fostering independent growth. The SCAA strives to cultivate adaptability, self-direction, and self-confidence through peer-to-peer support programs. SCAA services help students set achievable goals, develop academic skills, and improve subject comprehension.

The Coordinator oversees the SCAA’s Peer Academic Coaching (PAC) Program – a high impact program that offers peer-led activities. The PAC Coordinator hires, trains, and provides lead work direction to Peer Academic Coaches. The Coordinator is responsible for designing curriculum that develops student leader competencies in mentorship, communication, student success skills, and the understanding of ethical and developmental concerns necessary to successfully engage in coaching. This position may also consider current trends in advising and coaching programming while working closely with faculty, students, and advisors across campus to identify the specific needs of the Cal State East Bay community.  Additionally, the Coordinator supports faculty partners and makes the program’s work visible to the community by assessing its effectiveness on an ongoing basis. In conjunction with the SCAA Director, this role engages in strategic planning to ensure that the program’s activities maximize student success. 

Responsibilities

Plan and develop the Peer Academic Coaching (PAC) program to support incoming freshman and transfer students and other special cohorts of students: 

• Hire and advise academic coaches.
• Establish and maintain PAC program guidelines, operations, and systems which includes, but is not limited to, scheduling and approving timesheets of coaches.
• Manage program attendance through the Nimbus Learning and BayAdvisor systems. 
• Collaborate with the SCAA Director and Program Coordinators by participating in the planning and facilitation of ongoing professional development sessions for SCAA Peer Leaders throughout the semester (as part of the SCAA’s overarching training curriculum/process).
• Conduct ongoing program assessment through collection and evaluation of data and strategic planning for the program. 
• Establish and maintain harmonious and cooperative working relationships with departments and divisions that partner with the PAC program. 
• Develop tools/resources and facilitate trainings to help coaches and faculty members become effective partners; assist faculty partners with integrating coaches into their courses. 
• Stay current with trends in advising and coaching; research and develop best practices in working with the Cal State East Bay student population which includes, but is not limited to, first-generation college students, multilingual students, underrepresented minority students (URM), and adult learners.
• Participate and contribute to campus-wide discussions that explore Cal State East Bay's student needs and coaching/mentoring community values. 
• As needed, serve as a resource for pedagogical approaches to coaching and advising for the SCAA Admin Team, tutors, and/or other embedded peer leaders.

Lead, train, and evaluate Peer Academic Coaches:

• Provide lead work direction to coaches by coordinating assignments, overseeing day-to-day operations, holding regular meetings, and following up on attendance entry. 
• Conduct observations and regular check-ins to offer tailored support to individual coaches, as needed. 
• Design and deliver intensive PAC program trainings/orientations at the start of each term and throughout each term; align or integrate PAC trainings with the SCAA’s overarching training curriculum/process. 
• Oversee communications between coaches and campus partners, to ensure a regular and productive feedback loop. 
• Provide lead work direction to 1-2 SCAA “Lead Employee(s)” each academic year.

Publicity, Outreach, and Other Duties:

• Attend weekly SCAA Admin (Leadership) Team meetings. 
• Lead outreach efforts to campus stakeholders and contribute to SCAA-published annual reports, including but not limited to the summarization of activities and accomplishments of the SI program. 
• Assist the SCAA Director and Program Coordinators with program publicity, outreach, and operations, as needed. 
• Complete other duties as assigned by the appropriate administrator(s).

Minimum Qualifications

Experience:

• The equivalent to four (4) years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
• A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one (1) year of professional experience.
• A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two (2) years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Education:

• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related.

Knowledge and Abilities:

• Ability to interpret and apply program rules and regulations.
• Present clear and concise information orally and in written reports
• Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Obtain factual and interpretive information through interviews.
• Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data.
• Recognize multicultural, multisexed and multi‑aged value systems and work accordingly.
• Rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
• Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts
• Thorough knowledge of the principles of individual and group behavior.
• Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge.
• General knowledge of the policies, practices and activities of Student Services programs outside the program to which they are immediately assigned.
• General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management.
• General knowledge of advanced statistical and research methods.
• Ability to carry out very complex assignments without detailed instructions.
• Advise students individually or in groups on varied and complex matters.
• Determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
• Interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
• Reason logically and analyze and solve organizational and operating problems of one or several program areas.
• Plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations;
• Analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action.
• carry out a variety of professionally complex assignments without detailed instructions
• Understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served;
• Establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. 

Required Qualifications

• Experience in program management, particularly related to program design, implementation, and assessment. 
• Demonstrated ability to independently carry complex assignments and anticipate and analyze problems of program-wide scope. 
• Demonstrated ability to communicate effectively both verbally and written with a diverse campus community – students, faculty, and staff. 
• Ability to earn the trust and respect of campus faculty while encouraging them to experiment with new pedagogical techniques. 
• Strong background and experience in an area of academic assistance, student support, tutoring, teaching, academic coaching, advising, etc. 
• Ability to analyze and define complex organizational, policy or procedural problems and to draw valid conclusions and project consequences of various alternative courses of action. 
• Ability to develop and maintain harmonious working relationships in circumstances, which involve the denial of requests or the necessity to persuade others to accept a different point of view. 
• Ability to work independently and as part of the team, as appropriate. 
• Ability to understand the roles and responsibilities of others and to gauge relationships according to the motivations and goals of the members of the organization served. 
• Ability to present to various groups of students, faculty, and staff. 
• Demonstrated ability to facilitate learning in individual, group, classroom, and virtual settings. 
• Willingness and ability to work some evening or weekend hours, if needed. 

Preferred Skills and Knowledge

• A Master's degree in higher education administration, college student affairs, counseling, education or related discipline. 
• Knowledge and experience with academic advising, tutoring/learning centers, and/or retention programming. 
• Knowledge of practices for student retention and how peer-to-peer coaching impacts these goals. 
• Experience working with or in learning centers or learning assistance programs. 
• Prior experience/certification in academic advising, peer-to-peer mentoring, or coaching. 

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.