CLASSIFICATION TITLE: Student Services Professional IV

UNION CODE: R04

TEMPORARY END DATE: This position is temporary and ends on or before December 31, 2025. Any continuation beyond December 31, 2025 is contingent upon satisfactory performance and available funding.

FT/PT: Full-time

PAY PLAN: 12-month

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $6,320 per month.

CSU CLASSIFICATION SALARY RANGE: $6,320 - $9,014

PAY BASIS: Monthly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more!  See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants.

SPECIAL INSTRUCTIONS TO APPLICANT: FOR PRIORITY CONSIDERATION, applications must be received by May 6, 2025; however, the position will remain open until filled.

POSITION PURPOSE: As a unit under the Division of Strategic Enrollment Management and Student Support, the Department of Undergraduate Advising is responsible for supporting students throughout their academic journey by providing guidance and resources to ensure their success. Through a case management model, academic advisors offer personalized support tailored to the unique needs of each student. This includes assisting with class registration, academic planning, and helping students navigate their degree requirements. The department also plays a key role in connecting students to essential campus resources, such as tutoring, counseling, and career services, ensuring they have the tools and support necessary to thrive. Additionally, advisors foster student development by encouraging engagement in co-curricular activities, academic exploration, and timely progress toward graduation.

Under the general direction of the Director of Undergraduate Advising, the Advising Center Coordinator is charged with the oversight, coordination, and implementation of undergraduate advising and services that support the academic success and retention of students within their assigned college. Specifically, the incumbent is responsible for leading the day-to-day advising center operations to include workflow and caseload management, center scheduling oversight, and new advisor onboarding and training. In partnership with the Director, the coordinator is responsible for closely collaborating with their college departments and campus offices to provide vision and leadership for student-centered advising support from the first year through degree completion.

DUTIES & RESPONSIBILITIES:

Undergraduate Advising Center Operations

• Provide high-level direction and leadership in the development, implementation, and assessment of comprehensive advising plans and initiatives that support student retention and success within the assigned college.
• Plan, evaluate and manage a comprehensive academic advising program, using data-informed advising interventions, designed to support the success of students whose courses of study are housed within the assigned college.
• Coordinate caseload and advising assignments to ensure equity and efficiency in advising practices.
• Provide advising to a small caseload of students within the assigned college, investigating and resolving complex situations or problems.
• Conduct regular unit meetings as well as one-on-one meetings with staff.
• In collaboration with the Director of Undergraduate Advising, hire, train and provide lead work direction to academic advisors, student assistants, and administrative support, providing expert guidance on best practices in academic advising.
• Lead academic case management models, ensuring advising staff implement effective strategies for tracking student progress and intervention efforts.
• Create timelines and procedures for advising incoming students, including assessing and modifying processes to maintain quality experience for all students.
• Approve, monitor and/or submit security access for advising staff, administrative support, and student assistants for PeopleSoft, RunnerConnect, OnBase and/or other systems as needed.
• Serve as a subject matter expert and develop and organize training for staff regarding federal laws and regulations, as well as CSU and CSUB policies.
• Provide training for advisors on RunnerConnect and ensure advisors are using the platform to monitor student progress and track advising meetings. 
• Provide training for student assistants in forms and petitions processing, accessing database systems and customer service procedures.
• Lead, train, monitor, and evaluate graduate student interns conducting their fieldwork experience.
• Update advisors with department, Dean's office, Enrollment Management, and Chancellor's office initiatives and/or modifications; keep staff updated on technology changes.
• Maintain oversight of the assigned center’s calendar, ensuring proper coverage to meet student demand.
• Approve student assistant timesheets, monitor coverage of student center, plan alternative coverage as needed.
• Coordinate the timely processing of student forms; monitor for accuracy and make recommendations for Enrollment Services and Academic Operations for form and process modification.
• Lead and develop ongoing training and advising materials and conduct professional development opportunities for advising staff to strengthen their expertise in student success strategies.
• Provide feedback to the Director of Undergraduate Advising for the evaluation and assessment of individual advisor duties and performance.
• Actively participate in professional development training, maintaining current and accurate information regarding college student development theory, case management, academic success, retention, and graduation strategies.
• Collaborate with university units outside of the assigned college on behalf of advisors providing advocacy for improvements to advising and problem-solving as challenges arise.
• Plan and organize preparation of orientations and presentation of academic information to new students and parents during orientation, ensuring alignment with institutional retention strategies.
• Serve as a campus leader and representative of the assigned college by serving on campus committees and presenting at outreach and advising events.
• Resolve complex student complaints and escalated advising issues pertaining to the assigned student advising center.

Student Success Initiative Oversight

• Under the direction of the Director, contribute to the development and implementation of special intervention programs and services for first-time-freshmen, first-time transfer students, at-risk, Associated Degree Transfer, Super Seniors, Graduation Initiative, and others.
• Determine advisors' assigned group of students for all ongoing graduation and student success focused initiatives.
• Develop and implement pilot projects, technology solutions, and advising processes to positively impact student success and retentions rates.
• Provide oversight of assigned advisors academic case management and initiative progress.
• Coordinate and analyze student advising data, initiative progress, progress toward degree, academic standing, and enrollment demographics for advising staff, college leadership, Director of Undergraduate Advising, and the AVP of Enrollment Services.
• Provide the AVP of Enrollment Services with a compilation of data and analysis for their assigned college regarding Graduation Action Team Cohorts.
• Coordinate the implementation of retention initiatives to include student contact and the gathering of assessment data for the university.

Data Compilation & Analysis

• Gather and analyze data related to the assigned school’s at-risk student population to identify trends, translating findings into actional strategies.
• Monitor reports on advising caseload, adjusting when necessary to ensure that advisor-advisee ratios remain in compliance.
• Monitor results of academic initiatives and caseload management; analyze center data, create methods of analysis
• and assessment tools and provide intervention as appropriate.
• Extract, collect, analyze and summarize institutional research data using a variety of data sources and tools, including PeopleSoft, Tableau, Qualtrics, and RunnerConnect.
• Provide analysis on student admissions, matriculation, retention, and graduation rates.

Academic Success Committee/Event Participation

• Organize, prepare, attend and facilitate university and college recruitment activities on and off campus; participate in on-site registration events at local community college feeder schools.
• Act as guest speaker to assist with First-year experience course instruction and other campus units to promote academic success.
• Oversee assigned college center public relations and media needs, social media, outreach activities, and promotional materials as they pertain to advising.
• Contribute to the programmatic development and participation in various outreach, retention, and recruitment events such as orientation, Future Runner Day, Kern County College Night and various off-campus recruitment events.
• Compile and analyze outreach event data as requested by the Director of Undergraduate Advising and AVP of Enrollment Services.
• Collaborate with the appropriate college leadership team to assist with commencement activities.
• Coordinate their advisor availability and schedules for outreach and campus events.
• Serve on the Strategic Enrollment Management leadership team.
• Serve on the Graduation Action Team.

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE – Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related and four (4) years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

LICENSES – Possession of a valid driver’s license or the ability to obtain by date of hire.

SKILLS, KNOWLEDGE & ABILITIES (SKA’s):

• Regular and reliable attendance is required.
• Ability to establish a clear and understandable vision for undergraduate advising services, engage the university community in the implementation of the vision, and build the operational components to execute the vision.
• Ability to lead and enable groups of people to face challenges and achieve results in complex conditions.
• Ability to direct, lead, motivate and inspire others, measuring the performance of people, teams and organizations, and assessing performance and progress.
• Ability to identify current and future challenges and propose and implement effective solutions.
• Demonstrated understanding of the service needs met through undergraduate advising services.
• Knowledge of and ability to successfully operate software such as PeopleSoft, OnBase, Runner Connect, and Canvas. 
• Demonstrated ability to guide the development of services and programs for students that are founded on student development theory and supportive of the dynamic nature of a university campus.
• Ability to demonstrate sensitivity to issues and needs of students from diverse ethnic and cultural backgrounds, including first-generation college students from low-income families and/or from marginalized or underserved communities.
• Thorough knowledge of national trends and research-based best practices for student success.
• Ability to collect, monitor, and analyze student information systems data to make recommendations for action.
• Ability to research, analyze, interpret, apply, and communicate campus and system wide rules, regulations, and polices.
• Ability to learn and apply quality management techniques of continuous improvement and employee involvement to assess and improve services, promote campus culture and build teams.
• Demonstrated ability to oversee and manage complex budgets to ensure fiscal solvency.
• Ability to carry out very complex assignments without detailed instructions.
• Ability to advise students individually or in groups on varied and complex matters, determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
• Ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations.
• Ability to analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action.
• Understanding of the roles and responsibilities of others and to gauge relationships accordingly by considering the variety of the interrelationships, motivations and goals of the members of the organization served.
• Ability to establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Thorough knowledge of English grammar, spelling and punctuation.
• Ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure.

PREFERRED QUALIFICATIONS:

• Academic advising experience in an advising center at CSUB (AH Advising Center, BPA Advising Center, NSME Advising Center, SSE Advising Center, AV Advising Center, or AARC).
• Master’s degree in a related field.
• Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS – SEDENTARY WORK – involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds.

SPECIAL CONDITIONS

SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

MANDATED REPORTER: Limited: The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.

GENERAL INFORMATION:  It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States.  All new employees will be required to present documentation verifying their right to accept employment.  You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations.  State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens.  These individuals are required to sign the Declaration of Permission to Work.

EEO STATEMENT All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, the CSU Bakersfield provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU Bakersfield complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

The CSU Bakersfield is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At CSU Bakersfield, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.