Salary and Benefits

Salary Range: $4,150.00 per month to $5,076.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,150.00 per month to $4,300.00 per month.  

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Classification

Student Services Professional I

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

This is a temporary, full-time, grant funded position through June 1, 2026 with the possibility of reappointment for a maximum of one year from the date of hire. 

This Academic Advising position is a trainee position under the Student Services Professional (SSP) IA classification, an entry-level classification in the SSP series. This position will serve in a trainee capacity that is not to exceed 12 months. Upon successful completion of training and satisfactory performance under the SSP IA classification, this position may, at the discretion of the appropriate administrator and based on university needs, evolve to the next classification level – SSP IB and be expected to perform similar duties with greater independence and under more limited supervision. Permanent status cannot be earned in a trainee position. 

Responsibilities

Under close supervision and training, Academic Advising Trainees are primarily responsible for advising a variety of Cal State East Bay student populations, using well-established academic procedures. Primary responsibilities include (but are not limited to):

• Conduct academic advising sessions based on well-established and documented academic advising procedures and policies for General Education, major and/or university graduation requirements. 
• Review Degree Audit Reports for missing requirements and assist with major checks.
• Navigate and explain university policies, procedures, and forms.
• Provide support in the advising unit for academic advising outreach (i.e. workshops,  classroom presentations, orientation).
• Support professional and/or faculty advisors with office duties, data collection, and research projects (including, but not limited to degree roadmaps, course selection, and/or progress to degree review).

Minimum Qualifications

Experience:

• No academic advising experience is required.

Education:

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences,  public or business administration, or a job-related field. 
• Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-to-year basis.

Knowledge & Abilities:

• Working knowledge of the basic principles of individual and group behavior.
• Research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and the techniques and methods of interviewing.
• Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations.
• Participate in and contribute to group meetings, conferences and interviews; clearly express ideas and recommendations orally.
• write clear and concise reports; and establish and maintain cooperative working relationships with students, staff and faculty.

Required Qualifications

• Ability to learn and apply basic undergraduate academic policies, procedures, and information that contributes to undergraduate student success.
• Possess the skill set to seek appropriate academic advising information, consulting with supervisor to confirm accuracy and timeliness of information, as needed.
• Excellent oral, written, and organizational skills, and ability to respond quickly and accurately to requests.
• Willingness to and the ability to learn the use of advising technology platforms such as MyCSUEB,  Bay Advisor (EAB Navigate), Google Suite, and Zoom for academic advising.
• Demonstrate a desire to learn more about advising students on our campus.
• Ability to work collaboratively and collegially with highly diverse faculty and staff.
• Demonstrate compassion, knowledge, and understanding of the diverse academic, socioeconomic,  gender, cultural, ability, and ethnic backgrounds of the students we serve.
• Flexibility and willingness to respond to other duties as assigned.
• Prior advising, counseling, or leadership experiences are highly desirable but not required.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order  1083 Revised July 21, 2017, as a condition of employment.