Academic Technology Specialist
(Information Technology Consultant - Career)

INTERNAL APPLICANTS ONLY

Compensation and Benefits

Anticipated Hiring Salary Range: $5,400 - $5,950 per month

Full CSU Classification Salary Range: $5,158 - $12,730 per month

• This is a full-time, probationary, exempt position.

 Area of consideration is limited to on-campus, state funded employees only.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Job Summary

Working independently under the supervision of the Director of the Office of Innovation and Digital Excellence for Academic Success (IDEAS) or designee, the Academic Technology Specialist supports faculty, academic support units, staff, students, and other campus clients by providing consultation and support to enhance the use and access of technology. This position will serve as the Academic Technology Resource Center (ATRC) specialist, overseeing a number of student assistants working in ATRC, DISCOVERe, and IDEAS. Responsibilities include but are not limited to monitoring ongoing divisional communication, meetings and events. The incumbent will interface and effectively communicate with a diverse group of people; provide advisory service; serve as custodian of all resource information/files for unit activities; and maintain an open and effective work environment and rapport as a key information resource. This position may be assigned a variety of other tasks including requirement's analysis, documentation and quality assurance testing.

Key Qualifications

• Knowledge of:
  • Thorough knowledge of office systems, and ability to use a broad range of technology, systems and software packages.
  • Knowledge of related instructional systems, current mobile apps, software, and digital tools that enhance the student learning experience.
  • Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation
  • Working knowledge of common software application packages, equipment platforms, reference database systems and sources and training methods
  • Basic understanding of networks, data communication, and multimedia systems.
  • Knowledge of higher education university infrastructure, policies, and procedures.
  • Knowledge of system utilities, features, installation and maintenance procedures, and general operation.
  • Data and file structures, database systems and related utilities, operating systems, and communication interface programs.
• Skills/Abilities to:
  • Demonstrated interpersonal and communication skills to develop and deliver technical training, user documentation and working with users to interpret needs and provide appropriate solutions.
  • Organizational and time-management skills with the ability to work under pressure and manage multiple tasks and projects under competing deadlines and maintain flexibility in response to constantly shifting priorities.
  • Collaborate with others to help advance the goals of the department and university. Show courtesy and respect towards others and promote a positive and service oriented collegial work environment.
  • Serve as a resource to faculty, students and staff in responding to inquiries and providing detailed information
  • Ability to provide functional input and analysis into discussions regarding short- and long-term technology implementations, upgrades and maintenance to enhance processes to meet programmatic goals.
  • Ability to successfully work in a fast-paced, team-oriented work environment.
  • Excellent writing and communications skills, including the ability to effectively communicate with both technical and non-technical audiences, including the translation between the two.
  • Attention to detail and consistently accurate and thorough.
  • Apply independently a wide variety of complex policies and procedures, including ability to approach common and unique problems using reasoning and judgment in developing practical, thorough and creative solutions.
  • Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas and instructions.
  • Excellent computer skills, especially with Excel and PeopleSoft, and knowledge of operating systems: Apple Macintosh OS, Microsoft Windows.
  • Ability to interpret and apply policies and procedures independently and use judgment and discretion to act when precedents do not exist.
  • Ability to establish and maintain cooperative working relationships with co-workers, students, faculty, administrators, and the general public.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education and Experience

• Bachelor’s degree in computer science, information systems, educational technology, business administration, communications, related fields or similar coursework in applicable fields of study.
• Three years of progressively responsible experience coordinating IT projects and/or providing consultative support, recommendations and/or training.
  • Preferred Knowledge, Skills, and Abilities:
    • Demonstrated ability to independently research and organize data; compile and edit complex written documents.
    • ATI (accessible technology initiative) standards for instructional materials.
    • Possess strong analytical, critical-thinking, and problem-solving skills.

Department Summary

The Office of IDEAS informs and transforms learning and teaching through practical, creative and innovative pedagogy.

Deadline & Application Instructions

Applications received by March 25, 2025 will be given full consideration by the search committee.

• Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.

Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.  Questions may be sent to hr@csufresno.edu.

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)