Job Summary

The College of Humanities and the Arts is seeking an Academic Services Lead, Arts. Reporting to the Director of Resources and Operations, this position oversees scheduling and appointment activities for the Arts departments and co-manages PaCE and SJSU Online scheduling and appointments on behalf of the college. The Academic Services Lead, Arts provides analytical support related to enrollment, personnel, fiscal management, and compliance. The incumbent prepares enrollment forecasts, analyzes faculty workload and personnel costs, advises college leadership, supports academic student employee hiring, and develops recommendations to promote student success and positive fiscal and programmatic outcomes.

Key Responsibilities

• Lead and coordinate academic scheduling activities, including enrollment projections, department allocations, special sessions, intersessions, classroom utilization, and curricular needs
• Facilitate and process temporary faculty appointments, monitor workload and personnel costs, and troubleshoot appointment and salary-related issues
• Analyze and report enrollment, financial, operational, and personnel data to support decision-making by the Dean, Associate Deans, Department Chairs, and college leadership
• Provide work lead direction to Arts scheduling staff, including training, assigning work, supporting performance management, resolving operational issues, and maintaining team documentation
• Promote effective use of instructional and administrative technology to improve scheduling, workload tracking, appointment processing, and team workflows

Knowledge, Skills & Abilities

• Ability to communicate with constituents in a professional and respectful manner
• Thorough knowledge of and demonstrated experience appropriate software programs   
• Ability to quickly learn and apply People Soft HR & Financial management systems
• Ability to work with mathematical concepts such as probability and statistical inference, to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions
• Ability to define problems, collect data, establish facts, and draw valid conclusions and to interpret an extensive variety of technical instructions furnished in written, oral, diagram, or schedule form
• Strong analytical, problem solving and writing skills with experience using word processing, spreadsheet, database management, layout and editing programs with ability to learn new programs.
• Excellent communication, interpersonal and responsive skills to establish and maintain professional and cooperative working relationships with administrators, faculty, staff, students, as well as numerous local, state and federal officials
• Ability to read, analyze, and interpret common technical concepts, reports and instructions
• Ability to positively respond to complex inquiries or complaints from students, staff and faculty 
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and the public
• Ability to handle multiple work priorities, organize and plan work and projects
• Ability to analyze and determine administrative routines and tasks needed for projects
• Ability to analyze and report on trends (financial and operational) represented in historical data
• General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices

Required Qualifications

• A bachelor's degree and/or equivalent training
• Four (4) years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Preferred Qualifications

• BA/BS or MA/MS in Instructional technology or digital technology
• Instructional technology, public or business administration, project management, or information management experience

Compensation

Classification: Administrative Analyst Specialist – Exempt II
Anticipated Hiring Range: $7,649/month - $8,445/month (Step 15 – Step 20)
CSU Salary Range: $5,797/month - $8,445/month (Step 1 – Step 20)

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: October 13, 2026 through October 27, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

People and Culture
jobs@sjsu.edu

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.