Director of ITS Infrastructure Services

Network Services

Job # 560575

Close Date: October 12, 2026

(Internal Only)

 

At Cal Poly Humboldt, bold hearts and open minds shape the future.

Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world.

Cal Poly Humboldt is proud to have more than 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs — all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt.

Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. As part of the California State University (CSU) system, Cal Poly Humboldt is part of one of the nation’s largest and most impactful public university systems, where education, innovation, and service create meaningful change for California and beyond. See what it’s like to work at the CSU—watch our video and imagine your future at Cal Poly Humboldt.

(Job #560575) Administrator II, Director of Infrastructure, CSU Classification Salary Range: $5,053 – $16,221 per month, Anticipated Hiring Range: $5,053 - $11,333 per month. Final salary placement is commensurate with experience, internal equity, and budget considerations.  This is a full-time, benefited, exempt, 12-month pay plan, at-will position in the Department of Network Services. This position is an Administrator II in the California State University Management Personnel Plan (MPP). Under this plan, incumbents are subject to normal management reviews and serve at the pleasure of the University President. Additional information can be found at: http://www.calstate.edu/HRAdm/policies/mpp.shtml. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 15 paid holidays per year. Additional benefits information can be found at https://www.humboldt.edu/hr/employee-benefits.

 

Please note that this is an internal recruitment open only to active, stateside, Cal Poly Humboldt Employees.

 

Position Summary:

Under the general supervision of the Acting Chief Information Officer of Information Technology Services, the Director of Infrastructure Services provides strategic, operational, personnel, technical, and budgetary leadership for the university’s core technology infrastructure, including Telecommunications and Network Services, voice services, Systems Administration, datacenter infrastructure, and related enterprise infrastructure services. The position is responsible for ensuring that these services are secure, reliable, available, scalable, sustainable, and aligned with campus operational needs, CSU requirements, institutional priorities, and long-term technology planning.  Provides strategic leadership for infrastructure architecture, technology standards, lifecycle strategies, and long-range modernization roadmaps that support the University's academic, research, and administrative missions

The Director leads infrastructure teams and works collaboratively with ITS leadership, Facilities, vendors, and campus stakeholders to plan, maintain, modernize, and improve critical infrastructure services with campus-wide impact. This position emphasizes leadership, coordination, planning, risk management, and service accountability rather than day-to-day hands-on technical support.

 

Key Responsibilities:

Infrastructure Services Leadership – 30%

Working with minimal direction, provides strategic, operational, personnel, technical, and budgetary leadership for Infrastructure Services. This includes responsibility for:

• Telecommunications and Network Services, including data network, voice network, telecommunications, and network physical plant infrastructure;
• Systems Administration, including enterprise server, storage, backup, operating system, virtualization, monitoring, and related systems infrastructure; and
• Campus datacenter infrastructure, including equipment lifecycle planning, maintenance coordination, physical infrastructure needs, and related budget oversight.
• Enterprise and research computing infrastructure, including high-performance compute resources, enterprise storage platforms, research networking infrastructure, and associated infrastructure services.  

This position determines organizational objectives; interprets university and CSU policy; delegates assignments to subordinate staff; develops, implements, and evaluates unit procedures and standards; participates with the ITS leadership team in the development of division policies and priorities; and is responsible for achieving goals and objectives with campus-wide impact.

 

Team Leadership, Supervision, and Workforce Development – 20%

Directly supervises assigned Infrastructure Services staff, including network, voice, systems administration, and related positions. Assigns work, establishes priorities, evaluates performance, supports professional development, coaches and mentors staff, promotes effective communication, and fosters a collaborative, accountable, service-oriented team culture. Builds teams that are consultative, responsive, and able to address both routine and complex campus infrastructure issues.

 

Technical Infrastructure Planning, Enterprise Architecture, Security, Datacenter, and Lifecycle Management – 25%

Provides technical and management leadership for University infrastructure architecture. Areas of responsibility include:

• Network topologies and telecommunications systems;
• Server and operating system environments;
• Virtualization, storage, backup and recovery, monitoring, and related infrastructure platforms; and
• Datacenter equipment and supporting infrastructure.
• Enterprise compute platforms, research network and computing infrastructure, cloud-hosted infrastructure, and supporting technologies

Provides leadership for the enterprise infrastructure that supports research computing, including compute platforms, storage, networking, virtualization, backup, and related infrastructure services. Collaborates with ITS campus research support staff to implement and support the infrastructure capabilities required for research computing.

Ensures infrastructure services are secure, reliable, available, scalable, documented, and aligned with campus operational needs and information security requirements.

Develops and maintains infrastructure architecture standards, technical roadmaps, lifecycle replacement strategies, and infrastructure design principles to support sustainable, resilient, and scalable enterprise technology services.

Provides leadership for datacenter equipment and infrastructure planning, including:

• Lifecycle replacement;
• Capacity planning;
• Risk management;
• Maintenance coordination;
• Disaster recovery considerations; and
• Business continuity planning and recovery testing;
• Coordination with Facilities on power, cooling, cabling, building access, maintenance, and other physical infrastructure needs.

Applies security strategies and provides technical leadership for network, systems, and infrastructure security incidents.

Collaborates with Information Security to implement infrastructure security controls, improve operational resilience, and reduce technology risk.

 

Budget, Vendor, Contract, and Resource Management – 10%

Tracks, plans, and oversees assigned Infrastructure Services budgets, including networking, telecommunications, systems administration, datacenter equipment, hardware, software, licensing, maintenance agreements, multi-year lifecycle replacement planning, and related operating expenses. Approves purchase requests, works with ITS administrative support to forecast expenses and cost-recovery activity where applicable, develops budget and effort analyses for one-time and ongoing projects, and manages vendor relationships and escalations.

 

Infrastructure Projects, Change Management, and Service Improvement – 10%

Coordinates with the ITS Project Management Office and cross-functional ITS teams to plan and execute infrastructure projects, acting as sponsor, coordinator, technical lead, or stakeholder as appropriate. Participates in enterprise change management; ensures infrastructure changes are documented, reviewed, tested, communicated, and implemented with appropriate risk management; and supports after-action review, root-cause analysis, and continual service improvement. Works with ITS Help Desk and campus communication partners to communicate service changes, outages, new processes, and infrastructure impacts.

 

Other Duties as Assigned – 5%

 

Knowledge, Skills, and Abilities Associated with this Position Include:

As related to the Classification Standards:
• Thorough knowledge of information technology infrastructure principles, practices, procedures, and service delivery models.
• Strong working knowledge of telecommunications, network architecture, network topologies, protocols, and transmission technologies.
• Working knowledge of systems administration concepts, including operating systems, servers, storage, virtualization, monitoring, backup and recovery, and enterprise infrastructure support.
• Knowledge of infrastructure security practices, including confidentiality, integrity, availability, access control, risk reduction, and protection of sensitive information and digital assets.
• Strong organizational, analytical, and project planning skills to evaluate complex infrastructure issues, assess risk, prioritize work, and develop sound recommendations.
• Strong communication and interpersonal skills to explain complex technical issues clearly to technical and non-technical audiences.
• Skill in supervising, leading, mentoring, and developing professional and technical staff.
• Ability to work collaboratively with diverse stakeholders, including ITS teams, Facilities, vendors, campus administrators, faculty, staff, and students.
• Ability to effectively communicate with a diverse population.

 

As related to the major responsibilities for this position:
• Ability to provide strategic, operational, personnel, technical, and budgetary leadership for network, voice, systems administration, datacenter, and related infrastructure services.
• Ability to determine unit objectives, establish service priorities, delegate assignments, evaluate performance, and ensure accountability for results.
• Ability to oversee infrastructure standards, operating procedures, documentation, change management, lifecycle planning, and continual service improvement.
• Ability to plan and manage assigned budgets, purchase requests, maintenance agreements, licensing, hardware/software renewals, vendor contracts, and datacenter equipment lifecycle needs.
• Ability to coordinate with Facilities and other campus partners on construction, renovation, cabling, power, cooling, access, physical plant, and datacenter infrastructure requirements.
• Ability to serve as a project sponsor, coordinator, technical lead, or stakeholder for infrastructure projects with campus-wide impact.
• Ability to manage vendor relationships and escalate complex issues to vendor or community support resources when appropriate.
• Ability to use IT service management practices, ticketing systems, service metrics, and change management processes to improve service delivery.

 

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university in computer science, information systems, telecommunications, network engineering, systems administration, information technology, public administration, business administration, or a related field.
• Five years of progressively responsible professional experience in information technology infrastructure, network services, telecommunications, systems administration, datacenter operations, cloud-hosted services, enterprise infrastructure services, or related work.
• Additional qualifying experience may be substituted for the required education on a year-for-year basis.
• Three years of experience supervising or leading, professional, technical, or operational staff.
• Experience coordinating enterprise infrastructure services, including service delivery, lifecycle planning, or infrastructure projects in a complex organization.
• No specific licenses or certifications are required for this position.

 

Preferred Qualifications:

1. Advanced experience managing enterprise infrastructure services in a higher education, public sector, or similarly complex multi-stakeholder environment.
2. Demonstrated experience leading multiple technical infrastructure teams, including network, telecommunications, systems administration, server, storage, or datacenter staff.
3. Demonstrated experience developing infrastructure roadmaps, service strategies, lifecycle replacement plans, or long-term technology investment plans.
4. Advanced experience with enterprise change management, ITSM maturity improvement, service catalog development, incident/problem/change management, and service metrics.
5. Demonstrated experience managing complex infrastructure budgets, including multi-year equipment refresh planning, maintenance agreements, licensing, and vendor contract forecasting.
6. Experience leading datacenter planning or modernization efforts, including power, cooling, rack space, physical access, lifecycle replacement, risk management, and disaster recovery considerations.
7. Experience coordinating major construction, renovation, cabling, power, cooling, or physical infrastructure projects with Facilities, consultants, contractors, or external vendors.
8. Experience with hybrid infrastructure environments, including cloud services, virtualized infrastructure, identity/access platforms, backup/recovery systems, and enterprise monitoring tools.
9. Experience contributing to cybersecurity, disaster recovery, business continuity, or infrastructure resilience planning at an organizational level.
10. Ability to read and interpret building floor plans, cabling diagrams, network diagrams, system architecture diagrams, and related design documents.

Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button:

• Letter of Interest
• Resume or Curriculum Vitae
• Contact information for at least three supervisor references

Application Deadline: The deadline to submit application materials is 11:55 p.m. on October 12, 2026 .

Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626.

We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long-lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies.

Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.

Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. This position is telecommute eligible; work on-site as scheduled or as requested and telecommute as scheduled.

CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu.

Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment.

CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS)

Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information.  Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position.

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, the Cal Poly Humboldt provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Humboldt complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.  Cal Poly Humboldt is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly Humboldt, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training.

Class Code: 3312
Publication Date: 09/10/2026