Salary and Benefits

Salary Range: $5,083.00 per month to $7,228.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,083.00 per month to $6,155.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Classification

Student Services Professional II

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

The BSBA Associate Academic Advisor & Graduate Programs Assistant (Self-Support Programs) provides academic advising and basic program support for the Online BSBA Self-Support Program and assists with coordination for Self-Support Graduate Programs within the College of Business & Economics (CBE).

Working under general guidance, the incumbent supports Online BSBA students by assisting with academic planning, course selection, and understanding degree requirements and progress toward graduation, following established guidelines and procedures. The position serves as a resource for students on program requirements, providing routine advising support, referring complex issues to senior advising staff, and connecting students with appropriate campus services as needed.

The incumbent also provides administrative support for graduate program coordination activities, assisting with established processes related to degree checks, documentation, and student records. This role collaborates with faculty, staff, Extended Education, and campus partners to support program operations and ensure accuracy of student information.  

Please Note: Review of applications will begin on July 2, 2026.

Responsibilities

Academic Advising Services for Self-Support Programs 

• Provide comprehensive academic advising to Online BSBA Self Support students on major requirements, GE, and university policies, following established guidelines and procedures.
• Assist students with course selection, registration, petitions, and degree progress tracking.
• Identify students experiencing academic difficulties and refer complex cases or exceptions to senior advisors as appropriate. Assist in developing individualized plans for success.
• Evaluate transfer, test, and military credits for degree applicability using established articulation rules and document determinations for review when needed. Ensure approvals are recorded accurately.
• Conduct preliminary major checks and support graduation eligibility reviews for BSBA Self-Support students in coordination with senior advising staff.
• Utilize advising systems (Bay Advisor, degree planning tools, PeopleSoft) for degree tracking and routine student outreach.
• Respond promptly to student inquiries via email, phone, and virtual advising platforms, escalating complex or sensitive issues as needed.
• Collaborate with Extended Education and the Student Support & Success Coordinator on advising processes, registration campaigns, and retention efforts.
• Maintain adherence to FERPA and ethical advising standards in all student interactions.

Student Resources and Academic Support 

• Provide guidance to students on course articulation and transfer credit evaluation processes using established resources.
• Apply existing guidelines to determine applicability of military, test, and course transfer credit to major requirements and document outcomes in appropriate systems (TES, advising databases, etc.) for use as references.
• Collaborate with the Study Abroad Office and department chairs to gather information for evaluation of international coursework for transfer applicability.
• Maintain and update advising and program materials such as graduation checklists, orientation guides, and academic resources.
• Assist in training student assistants on academic policies and procedures.
• Contribute to maintaining accurate and accessible academic resources to support student success and retention.

Administrative Assistance for Self-Support Graduate Programs 

• Provide administrative assistance for Self-Support Graduate Programs following established processes and timelines.
• Collaborate with Extended Education, Department Chairs, Graduate Program Coordinators, and Enrollment Services to manage processes and student records.
• Assist with processing degree checks, preparing graduate capstone completion memos, and submitting update requests for Degree Audit Reports (DARs) for review and approval.
• Maintain graduate program documentation, records, and electronic forms.
• Provide administrative and communication support to graduate coordinators and faculty.

Meetings and Professional Development 

• Participate in college and university committees, working groups, and events representing CBE and its self-support programs.
• Meet regularly with the Student Support & Success leadership to follow up on projects and initiatives.
• Collaborate with Academic Affairs, Student Affairs, Stateside College of Business & Economics Advising Offices, and Extended Education partners to enhance student services and advising efficiency.
• Attend conferences, workshops, and trainings on advising best practices and self-support program coordination.
• Contribute to continuous improvement and innovation in advising and program management.

Minimum Qualifications

Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field may be substituted for one year of the professional experience.

Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Preferred Skills and Knowledge 

• Knowledge of student success and academic advising best practices in higher education.
• Strong understanding of online and self-support program structures, policies, and coordination requirements.
• Ability to interpret and apply academic and administrative policies related to degree requirements, transfer credit, and graduation evaluation.
• Familiarity with graduate program processes, including degree check, capstone completion, and audit documentation.
• Excellent communication, organizational, and problem-solving skills.
• Ability to collaborate effectively with faculty, staff, and administrators across multiple units.
• Proficiency in PeopleSoft, EAB Navigate, TES, and related systems, as well as Microsoft and Google applications.
• Attention to detail, strong analytical skills, and ability to manage multiple projects simultaneously.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.