Job No: 557116; 04/23/2026

SHC CASE MANAGER
Student Services Professional III
Health Center/Student Life

Salary Range: $5,540 - $7,893/Monthly (Budgeted Hiring Salary Range $5,540-$6,500/Monthly)

Work Schedule: Full-Time, Monday-Thursday 8:30 a.m. to 6:00 p.m., Every other Friday, 8:30 a.m. to 5:00 p.m.; Exempt classification.

Essential Functions: Under general supervision of the Director of Counseling and Psychological Services (CAPS), the Case Manager/Student Services Professional III provides case management services to students/patients experiencing varying degrees of psychological and medical need for referral to outside services. The Case Manager works closely with Student Health Center (SHC), mental health/faculty counselors (CAPS) and medical providers who have identified students in need of outside mental health, medical services, and in coordinating their transition to these services as well as supporting student with finding other resources (i.e. basic needs). The Case Manager performs complex Student Services professional work characterized by independent student guidance in individual and group settings. Such guidance involves basic counseling techniques and may concern career, academic, learning, campus life and/or related issues. Incumbents in this classification spend substantial portions of time in guidance sessions of considerable duration and utilize skills usually gained in graduate courses in counseling and guidance, human relations or related fields. The Case Manager will work on assignments requiring the application of a high degree of judgment, or persuasiveness, imagination and professional skills and knowledge in a specified program or service area, as well as a general understanding of the interrelationships and the need for coordinated action within the total Student Services program. This level requires considerable administrative planning to develop creative solutions which integrate approaches across organizational lines. The Case Manager will be responsible for recognizing specific program needs and for developing approaches for possible implementation to meet these needs. The Case Manager will be working collaboratively with the Dean of Students’ Office as well to ensure appropriate referral to any required on and/or off-campus resources and support. The Case Manager establishes and maintains a comprehensive list of outside health-related resources for students, documents referrals and tracks their effectiveness, provides pertinent student/patient education, and strives continuously to assure the continuity of quality health care.

Required Qualifications & Experience: Equivalent to graduation from an accredited four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. This position requires excellent interpersonal communication skills for providing direct services to students/patients and for cultivating effective relationships with nearby off-campus medical and mental health resources. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position.

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Desired Qualifications: Master’s degree in social work or another related field. Experience in college health or ambulatory care, medical clinic or social service provider. Experience working in patient coordination of care and/or patient referral services. Experience conducting outreach and presenting. Knowledge of HIPAA. Bilingual and biliterate in Spanish preferred. Experience with supervising bachelor ’s-level students and/or other employees. Excellent customer service/customer care skills. Ability to triage students/patients to determine the level of service needed.

Closing Date: Review of applications will begin on May 8, 2026, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply.  Upon request, reasonable accommodation will be provided for individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

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