GSAC Office Coordinator

Gutswurrack Student Activities Center

554561

Close Date: 05/25/2026

 

At Cal Poly Humboldt, bold hearts and open minds shape the future.

Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world.

 

Cal Poly Humboldt is proud to have more than 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs — all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt.

 

Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field.

 

(554561) Guest Services and Sales Professional I, GSAC Office Coordinator, Salary Range: $4,367 – $6,362, Hiring Range: $4,367.  This is a full-time, benefited, non-exempt, 12-month pay plan permanent position with a one-year probationary period. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 15 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits.

 

Position Summary:

Under the general supervision of the Gutswurrak Student Activities Center (GSAC) Executive Director, the GSAC Office Coordinator independently coordinates administrative, fiscal, and operational functions for the GSAC, Cal Poly Humboldt Presents, Conference & Event Services, and the University Center Board of Directors. The position is responsible for supporting day-to-day operations across multiple functional areas, including ticketing system administration, procurement and fiscal processing, scheduling, payroll coordination, records management, and event support. The role requires the application and interpretation of established policies and procedures, as well as strong organizational skills, prioritization, and independent judgment in a highly deadline-driven environment.

 

Key Responsibilities:

Administrative, Fiscal, and Operational Coordination

• Independently coordinate functions for the Gutswurrak Student Activities Center (GSAC), Cal Poly Humboldt Presents (CPHP), and Conference & Event Services (CES) in accordance with established University policies and procedures.
• Coordinate and process fiscal and purchasing transactions, including payment requests, invoice processing, reimbursements, ProCard reconciliations, requisitions, and purchase orders, in accordance with university policies.
• Coordinate and monitor purchasing activities for events and programs, including vendor communication, order placement, tracking of goods and services, verification of deliveries, and resolution of discrepancies in accordance with university policies.
• Prepare and submit hospitality forms and supporting documentation in compliance with CSU hospitality policies and applicable guidelines for event-related expenditures.
• Develop, maintain, and ensure accuracy of fiscal and administrative recordkeeping systems to support event operations, budget tracking, purchasing activity, and departmental compliance.
• Provide administrative support, including responding to phone, email, and in-person inquiries related to events, services, payments, and fees; redirect inquiries as appropriate.
• Monitor inventory levels and coordinate ordering of office and event-related supplies.
• Assist with the development, maintenance, and updating of departmental procedures, handbooks, office manuals, and student assistant job descriptions.
• Maintain and update the GSAC website.

 

 

University Ticket Office and Ticketing Operations Coordination

• Coordinate and administer University Ticket Office and box office operations, including oversight of the campus ticketing platform and ticket sales, refunds, exchanges, and guest services for campus events including GSAC, Cal Poly Humboldt Presents, Athletics, and the Department of Dance, Music & Theatre.
• Deliver a high level of customer service at all times, including timely and professional responses to patron inquiries regarding ticket needs, complaints, and service issues.
• Collaborate with campus partners to schedule season and single-event ticket sales and ensure timely ticket availability based on established schedules.
• Configure, maintain, and ensure accuracy of event, venue, pricing, and seating information within the ticketing system; identify, troubleshoot, and resolve discrepancies.
• Perform and support night-of-event ticketing and box office operations as needed.
• Process ticket and miscellaneous item sales through the campus ticketing system and/or CashNET.
• Support day-of-event ticketing operations by ensuring appropriate staffing, equipment, funds, ticket stock, scanners, and will-call processes are in place.
• Coordinate mass mailings and email communications related to ticket sales and event information through the ticketing system.
• Generate and reconcile standard ticketing, sales, and financial reports; track attendance and sales data and provide information as requested.
• Maintain accountability for cash handling operations, including oversight of cash drawers and security of the safe, reconciliation of daily sales, preparation of deposits, and coordination with Financial Services in accordance with internal control procedures.
• Coordinate and ensure timely transport of deposits and related documentation to Financial Services.
• Maintain databases, track data, and identify discrepancies for review and resolution.

 

Lead Work Direction and Staff Coordination

• Provide lead work direction, including assigning and prioritizing tasks, coordinating scheduling, timekeeping, and training, and ensuring completion of work for student assistants and intermittent hourly staff supporting ticketing and administrative operations.
• Schedule student assistants and intermittent hourly staff to support box office, guest services, and event operations; adjust schedules to accommodate absences and coverage needs.
• Coordinate timekeeping and payroll processes for student assistants and intermittent hourly staff, including data entry and preparation of payroll-related forms, in accordance with established procedures and timelines.
• Develop and deliver training for student assistants and intermittent staff on customer service standards, ticketing systems, box office procedures, and cash handling requirements.
• Monitor adherence to established procedures and escalate issues as appropriate.

 

Board of Directors Administrative Support

• Coordinate Board and committee meeting logistics, including scheduling, materials preparation, and communication.
• Compile, organize, and distribute Board and committee meeting materials and packets.
• Transcribe and distribute Board meeting minutes using established formats and timelines.
• Maintain official Board records in compliance with record retention requirements and applicable open meeting laws, including agendas, minutes, rosters, bylaws, policies, conflict-of-interest disclosures, and orientation acknowledgments.
• Post approved Board agendas and minutes publicly as required by applicable open-meeting laws and University guidelines.

 

Other Duties As Assigned.

 

 

Knowledge, Skills, and Abilities Associated with this Position Include:

As listed in Classification Standards:

• Experience to be fully functional in all technical aspects
• Ability to independently handle multiple priorities/projects
• Working knowledge of budget policies and procedures
• Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures.
• Thorough mastery of English grammar, punctuation, and spelling.
• Expertise in using office software packages, technology, and systems.
• Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist.
• Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area.
• Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas.
• Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions.
• Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference.
• Ability to effectively write and present own reports.
• Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations.
• Ability to use negotiation and persuasion skills to achieve results and expedite projects.

 

As related to the major responsibilities for this position:

• Knowledge of guest services and sales practices, principles, procedures, and techniques
• Ability to interpret, apply, and explain policies, rules, and procedures
• Demonstrated communication and interpersonal skills to deliver excellent guest relations, coordinate internal relations, and complete concise and clear reports
• Ability to work independently and as part of a team, with a guest service-oriented approach
• Flexibility to adapt to changing priorities and deadlines
• Organizational and initiative skills to independently plan, organize, and prioritize work
• Ability to guide and direct the work of others
• Computer skills to appropriately use technology and relevant software packages as required
• Ability to support evening and weekend events as operationally required

 

Minimum Qualifications:

 

Equivalent to a bachelor’s degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

 

Preferred Qualifications:

• Working knowledge of university infrastructure, policies, and procedures, or demonstrated ability to quickly learn and apply complex institutional processes
• 3–5 years of progressively responsible administrative or office coordination experience in a complex organization
• Demonstrated experience managing high-volume, deadline-driven workflows with minimal supervision
• Proven ability to prioritize competing demands and maintain accuracy under time pressure
• Experience with cash handling, reconciliation, and financial reporting
• Experience with PeopleSoft and/or CSU enterprise systems
• Experience with ticketing system software and box office operations
• Experience working with and providing lead direction to college-age student employees
• Experience developing, documenting, or improving administrative processes

Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button:

• Letter of Interest
• Resume or Curriculum Vitae
• Contact information for at least three supervisor references

Application Deadline: The deadline to submit application materials is 11:55 p.m. on May 25^th, 2026.

Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626.

We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies.

Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.

Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed.

CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu.

Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment.

CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS)

Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information.  Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position.

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, the Cal Poly Humboldt provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Humboldt complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.  Cal Poly Humboldt is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly Humboldt, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

 

Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training.

Class Code:  [1498]
Publication Date:   [05/11/2026]