Job Summary:

The Library Service Specialist at CSUSB Libraries will oversee Student Assistant activities and daily operations for the Service Desk (Circulation), in addition to supporting other Access Services functions.

Responsibilities:

Student Assistant Lead:

Assists with hiring, training, scheduling, directing work, providing input into performance evaluations, and reporting time for student assistants in Access Services. Also includes assigning, monitoring, and providing guidance for student assistant special projects.  Maintains and updates workflows and daily operations for Service Desk and Circulation operations in coordination with Access Services faculty lead and Access Services unit staff. In collaboration with Service Desk staff and Reference Librarians, maintains an effective student assistant training program, including maintaining customer service handbook and guidelines.

Access Services Lead:

Works collaboratively with Access Services and other Library personnel to provide effective library services. Will support and act as Lead staff in one or more Access Services functional areas, specifically for the Service Desk, and including: collection maintenance; course reserves; resource sharing; collaborative development of policy, procedures, and workflows; statistical reports for Access Services; and enforcement of library policies and procedures.

As Service Desk Lead, provides expert and outstanding customer service to all patrons. Contributes through regular shift at the Service Desk answering questions during business hours, providing basic information services utilizing OneSearch (Primo), library guides, and campus resources. Uses Alma-Fulfillment modules to troubleshoot and resolve patron-related circulation tasks such as renewals, placing holds, fines/fees, and patron record updates.

Contributes to unit planning by applying expertise in operations, policies, and best practices. Collaborates with appropriate library and university personnel to troubleshoot and resolve customer service issues, mitigate unusual occurrences, and support emergency situations.

Follows a Tuesday – Saturday schedule during fall and spring semesters, responsible for opening and closing procedures on Saturdays. During intersessions and summer months, work schedule shifts to Monday - Friday. Supports extended hours as directed and provides backup staffing during evenings, weekends, absences, or busy periods.

Assists with day-to-day ILL operations and supports resource sharing processes in the absence of the Head, Interlibrary Loan and/or other ILL staff.

Other Classification-Related Duties as assigned

Minimum Qualifications:

• Completion of a high school education or equivalent certification
• Two years of related library and/or clerical experience required

Required Qualifications:

• Thorough knowledge of and ability to interpret overall library policies and procedures and an in-depth knowledge of library operations, policies and procedures pertaining to assigned functional area, including a solid understanding of individual work functions and the ability to adapt work procedures.
• Working knowledge of library collection and its organization, as well as classification schemes. Demonstrated expertise in creating and correcting bibliographic records.
• Thorough knowledge of external on-line databases, system and resources, including the ability to perform complex on-line searches.
• Thorough knowledge of institution’s and library’s policies and practices associated with the ethical use of and access to library and on-line resources.
• Working knowledge of national standards pertaining to library operations, including a thorough knowledge of institutional standards pertaining to copyright and intellectual property protection and the ability to interpret and apply them, as well as explain them to patrons, to ensure compliance.
• Demonstrated expertise in using library automated system(s), especially subsystem(s) pertaining to the functional area, including database maintenance.
• Ability to investigate and research more complex problems, including analyzing and interpreting information.
• Working knowledge of library accounting and budget procedures and allocation processes, and ability to apply this knowledge to assist in handling vendor accounts and the budget process.
• Strong written and verbal communication skills to be able to prepare internal library reports and written and visual presentations on library resources and present them to library patrons, including students.
• Strong communication and interpretive skills to be able to interview patrons regarding their information needs and guide them in the use of more complex library and on-line resources.
• Thorough knowledge of all aspects of lead work direction including assisting in employee selection, training employees in new work procedures, assigning work, organizing work flow and establishing priorities, reviewing work, providing input to performance evaluations and promoting teamwork to optimize effectiveness. Working knowledge of campus human resource practices and payroll procedures.
• Strong organizational skills to oversee and lead work flow in assigned area.

Preferred Qualifications:

• Education equivalent to a bachelor’s degree.
• Significant experience providing customer service.
• Two or more years of experience in one or more functional areas in an academic library setting (access services, resource sharing, reserves, etc.).
• Four years of related library and/or clerical experience preferred.
  
  

Compensation and Benefits:

Anticipated Hiring Range: $4,162 per month, maximum

Classification Salary Range: $4,162 - $7,673 per month

 

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

 

Position Information:

Full-time Non-Exempt Probationary  

Follows a Tuesday – Saturday schedule during fall and spring semesters, responsible for opening and closing procedures on Saturdays. During intersessions and summer months, work schedule shifts to Monday - Friday. Supports extended hours as directed and provides backup staffing during evenings, weekends, absences, or busy periods.

           

The application deadline is: October 23, 2025

 

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

 

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

 

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act