careers

Administrative Coordinator (Administrative Support Coordinator II)

Apply now Job no: 550887
Work type: Staff
Location: San Diego
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location)

Position Summary

The Cal Coast Student Financial Center (CCSFC) is seeking a dedicated and organized Administrative Coordinator to support daily operations, provide excellent front-line service, and oversee student staff. This position is ideal for someone who enjoys working in a collaborative, student-focused environment while balancing administrative, supervisory, and communication responsibilities.

Key Responsibilities:

  • Front Desk & Visitor Support: Greet and check in guests, provide professional assistance, direct visitors to counseling services, receive packages, and maintain a welcoming and organized reception area.
  • Student Staff Hiring & Supervision: Lead the recruitment, selection, training, and oversight of Junior Counselors (JCs), including reviewing applications, participating in interviews, and monitoring performance.
  • Virtual Center Operations: Oversee the smooth functioning of the CCSFC virtual center, including scheduling, managing the internal Google Site, posting daily updates, and submitting Student Employment Agreements (SEAs).
  • Communications & Outreach: Manage CCSFC social media accounts (Instagram and Facebook), develop posts and campaigns, monitor engagement, and support marketing efforts for the Financial Literacy Program.
  • Data & Reporting: Review and organize Zoom Traffic Reports, support the administration of satisfaction surveys, and assist with other data-driven projects to enhance service delivery.

Why Join Us?

  • Student Impact: Play a key role in ensuring students receive accessible, supportive, and timely financial services.
  • Leadership Opportunity: Gain valuable supervisory experience by managing and mentoring student staff.
  • Dynamic Environment: Be part of a fast-paced center that combines in-person and virtual services.
  • Collaborative Culture: Join a supportive team committed to service, innovation, and student success.
  • Professional Growth: Develop skills in administration, communications, and program coordination.

Position Information

  • This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
  • This position is designated non-exempt under FLSA and is eligible for overtime compensation.
  • Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
  • The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

Enrollment Services is comprised of Undergraduate and Graduate Admissions, Office of the Registrar, Office of Evaluations, Prospective Student Services, Out-of-State Recruitment and Strategic Partnerships, International Recruitment, Class Schedule, Communications, and Financial Aid and Scholarships. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.

The Cal Coast Student Financial Center (CCSFC’s) focus is to provide centralized, individual financial case management and counseling to students, parents and families. The CCSFC maximizes the efficiency and effectiveness of the Financial Aid Office, the Scholarship Office and the University Bursar’s Office by providing a scalable, “one stop” shop approach to providing assistance with issues related to financial aid, scholarships and student billing regardless of where the students and staff physically are located.

The CCSFC will provide student and families with information related to the following areas:

Financial Aid Application Assistance

Financial Aid Resources- types of financial aid available

Scholarship Application Processes

Scholarship Resources- types of scholarships available

SDSU Educational Costs- tuition, fee and housing costs

Student Financial Aid Disbursements

Student Billing Information

Student Fee Waiver information and processes

Financial Literacy Counseling in partnership with Cal Coast Credit Union

The staffing model is a blend of permanent represented staff, graduate students, and undergraduate peer counselors led by a Director (MPPI). The center will provide customer service by serving as a single point of contact to analyze and resolve questions about financial aid, scholarships, financial transactions, academic progress and transactional-based issues.

For more information regarding the Cal Coast Student Financial Center, click here.

Education and Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Key Qualifications

  • Experience serving or demonstrated commitment to serving underrepresented populations.
  • Strong customer service orientation and interpersonal communication skills.
  • Ability to exercise tact, discretion, and sound judgment in representing the Director, AVP, and University.
  • Ability to work effectively with people of various ages, ethnicities, and abilities.
  • Ability to remain professional, courteous, and composed in high-pressure situations or when dealing with difficult personalities.
  • Ability to handle multiple tasks simultaneously, adapt to shifting priorities, and work independently with initiative.
  • Ability to collaborate and contribute positively in a fast-paced environment.
  • Attention to detail, reliability, and professional presentation.
  • Knowledge of Oracle and Adaptive business software, and familiarity with university financial reporting policies, is preferred.
  • Knowledge of PeopleSoft and campus HR procedures is preferred.

Compensation and Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth.

Compensation:
 Salary is based on your experience, education, and qualifications, within the department’s budget and equity guidelines.

  • CSU Classification Salary Range: $4,058 - $6,653/month; hiring salary not expected to exceed $4,058/month.

Full Benefits Package Includes:

  • Generous Time Off: 15 paid holidays, vacation, and sick leave.
  • Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
  • Health Coverage: Medical, dental, and vision options at low or no cost.
  • Education Support: CSU tuition fee waiver for employees and eligible dependents.
  • Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
  • Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.

SDSU Values

At SDSU, our diversity gives us power and benefits every single member of our community.  Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment.  We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. 

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Supplemental Information

Apply by September 4, 2024 to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Livia Peeples at lpeeples@sdsu.edu.

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