Job Summary:

Under the general supervision of the Director, the Housing Case Coordinator provides advanced administrative support to promote housing and financial security as part of CSUSB’s broader basic needs efforts. The role involves non-clinical case management, resource coordination, and partnership development to support student success and well-being.

The coordinator connects students to housing and financial resources, collaborates with campus and community partners, and supports programs like CalFresh and Basic Needs outreach. They also assist with program planning, evaluation, and budgeting in coordination with the Basic Needs & Student Support team.

This position plays a key role in supporting students experiencing housing insecurity or homelessness by addressing related trauma, guiding them through financial assistance, and linking them to mental health and campus services. The coordinator serves as the main liaison between CSUSB and community-based organizations (CBOs), ensuring seamless support and collaboration. The role requires strong analytical and interpersonal skills to resolve complex issues and may serve as a lead for other staff.

Duties and responsibilities:

• Build and maintain partnerships with housing authorities, shelters, nonprofits, and CBOs using various communication methods.
• Coordinate short-term emergency housing placements; serve as primary contact between students and Director.
• Work with Housing and Residential Life to support student placements in temporary housing and ensure policy alignment.
• Lead the Housing Support Grant process, ensuring fair distribution and adherence to funding guidelines.
• Partner with Financial Aid and Student Financial Services to ensure timely disbursement of housing grants.
• Collaborate with campus departments (e.g., counseling, advising, EOP) to deliver wraparound student support.
• Support the Director in implementing Maxient for case management, ensuring accurate documentation and efficient processes.
• Act as the main liaison with CBO partners to assist students experiencing homelessness or financial hardship.
• Provide expert guidance to faculty, staff, and administrators on basic needs resources and student support strategies.
• Develop and maintain a housing referral network to connect students with available resources.
• Conduct initial assessments to understand complex housing needs and create individualized action plans.
• Provide case management services with follow-up support, using tact and persuasiveness to address barriers.
• Independently connect students with temporary and long-term housing solutions, making informed recommendations.
• Educate students on leases, tenant rights, and housing processes while navigating sensitive situations.
• Maintain accurate case notes in compliance with FERPA and institutional policies.
• Support housing grant applications by analyzing requests, assisting students, and tracking funds and documentation.
• Assess and respond to students in distress or experiencing mental health emergencies, providing direct crisis intervention.
• Coordinate connections to community-based resources, collaborating with the CARE Case Management Specialist as needed.
• Manage and maintain program materials, including website, handbook, and marketing content, ensuring accurate and consistent messaging.
• Collaborate on campus initiatives like resource fairs and awareness campaigns to address basic needs.
• Independently create and update a student housing resource guide using creative approaches.
• Develop and lead workshops on housing topics (e.g., budgeting, rental education) for individuals and groups.
• Analyze policies and structures; propose revisions and collaborate with leadership to address student housing insecurity.
• Serve on campus-wide committees (e.g., CARE Team) as appropriate.
• Design and conduct data collection and analysis to assess the Rapid Rehousing & Housing Security program in collaboration with the Director and CBO partners.
• Develop assessment tools to evaluate the impact of Basic Needs & Student Support services for continuous improvement.
• Conduct surveys and studies to identify student trends, barriers, and challenges; prepare reports with actionable recommendations.
• Create reports and presentations for stakeholders to highlight program outcomes and effectiveness.
• Support grant writing and funding efforts for Rapid Rehousing initiatives in collaboration with the Director.
• Use database systems (e.g., Handshake, Navigate, PeopleSoft, Maxient, CalFresh dashboard) to generate reports and analyze service data.
• Work collaboratively with Basic Needs staff to update and respond to evolving student housing needs.

Minimum Qualifications: Required Education and Experience

• Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
  • A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.
• Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.

Required Qualifications

• Thorough knowledge of program-specific policies, procedures, and practices (or ability to learn quickly).
• General knowledge of Student Services programs, public administration principles, and organizational, personnel, and fiscal management.
• Familiarity with advanced statistical and research methods.
• Ability to manage complex assignments with minimal guidance.
• Skilled in advising students on complex and sensitive issues, individually or in groups.
• Ability to analyze problems, reason logically, and recommend effective solutions.
• Capable of planning and implementing decisions within and across program areas.
• Competent in evaluating data, identifying impacts of alternative actions, and drawing valid conclusions.
• Strong interpersonal skills to navigate complex relationships and group dynamics.
• Able to maintain effective, cooperative working relationships, even in challenging or sensitive situations

Preferred Qualifications

• Master's degree in social work, Counseling, or Higher Education.
• Experience in higher education or working with college students.
• Familiarity with campus student services and community resources.
• Bilingual or multilingual proficiency.
• Ability to ensure services are accessible and culturally responsive to meet the needs of students from diverse backgrounds, including first-generation, low-income, and minoritized populations.
• Ability to identify and mitigate barriers for students experiencing housing instability.

Compensation and Benefits:

Anticipated Hiring Range: $6,950 - $7,500 per month

Classification Salary Range: $6,320 - $9,014 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Exempt/Probationary

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.         

This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two calendar years following the appointment, subject to the Fair Political Practices Commission regulations.

The application deadline is August 13, 2025 at 11:55 pm (PST)

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Campus Security Authority

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu 

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act