Salary and Benefits

PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,379.00 per month to $4,922.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Classification

Administrative Analyst/Specialist, Exempt I

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented University with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

The Office Coordinator performs duties under general supervision of the Associate Director, Housing Operations and Commercial Services and works independently to provide department office coordination and administrative support functions while providing excellent customer service. The incumbent coordinates various administrative services for the department including Housing front office reception/customer service, mailroom, procurement, and staff calendar scheduling. The Office Coordinator also provides lead work direction to student staff, support bay card printing and student assistant hiring-packet creation/dissemination, and lockouts. Independent judgment and initiative are expected and exercised during day-to-day operations. In addition, the incumbent provides a full range of support functions in support of the Housing and Residence Life program.

Responsibilities

Coordinate Housing Office Functions:

• Create a friendly and welcoming environment and set the office tone, meeting excellent customer service standards.
• Coordinate reception responsibilities for the Housing front office to assist current residents, prospective residents, campus partners, vendors, and other visitors. Ensure that the front office has sufficient coverage and operations run smoothly.
• Maintain an organized and tidy office work space at all times.  Develop a system for maintaining cleanliness and organized resources at the Housing front office.
• Frequently check office supply stock and reorder supplies as needed.
• Coordinate with staff to send mass mail to residents.
• Maintain resident and departmental files in an organized fashion, ensuring confidential information is secured.
• Coordinate recruitment and hiring of student staff as needed in support of front desk operations.
• Provide lead work direction for front desk student staff.
• Provide training, scheduling, lead work direction, and evaluation for Lassen student staff.  This includes troubleshooting open/missed shifts, planning, directing and evaluating the student staff according to the objectives established for the department.
• Coordinate department errand runs and mail distribution, ensuring they are done in a timely manner.  This includes overseeing the logging/accountability of mail and packages to meet all federal and state laws as well as University and department policies and guidelines.
• Utilizes StarRez to assist residents in navigating the online contracting and maintenance processes.
• Ensure a supply of all department forms are available for staff and students.
• Respond to student and general inquiries made through email, phone, or video chat in a timely, professional and friendly manner with a focus on customer service.
• Responsible for obtaining, reconciling, and distributing payroll checks monthly to professional and student staff. This includes timesheet processing for student assistants, ensuring required approvals are obtained and information is accurate and submitted in a timely manner.
• Schedule appointments for Student Housing and Residential Life (SHRL) staff.
• Support department processes by tracking department form responses.
• Collect and report customer service patterns and feedback and make adjustments to operations when necessary.
• Schedule and provide housing tours.
• Coordinate the lock-out process.  This includes but is not limited to key audits, lock changes/requests, maintaining records of lock-out and key processing requests.
• Track and check in/out of vendors, providing necessary access.
• Assist with staff onboarding by setting up office space with standard supplies.
• Assist with student staff onboarding by building and disseminating hiring packets and tracking the steps of the onboarding process.
• Meet with representatives from the Census Bureau to conduct a residential census.
• Update, print, and disseminate the department's directory.
• Liaison between residents and SHRL team.
• Keep supervisor apprised with community, resident and other issues affecting the Housing office.

Coordinates Procurement:

• Serve as liaison for Housing with University procurement services.
• Purchase all Housing supplies.
• Administer the department purchasing program which includes reviewing requests, creates requisitions for purchased items and services.
• Transmit and prioritize approved purchase orders and supporting documents to both University Procurement and supplier.
• Track orders and confirm system lead times, delivery dates, and costs with Housing Analyst.
• Advise Housing analyst to ensure invoices are received in a timely manner and reconciled.
• Identify opportunities and implement actions to achieve maximum efficiency with procuring supplies and equipment.
• Contribute to consolidation, reduction, and rationalization of Housing’s supplier base.
• Keep daily records and work with accounts payable to pay vendors per University policy.
• Coordinate all recurring bills incurred by the department such as but not limited to: PG&E and Waste Management.
• Responsible for closing out all of the department's purchase orders.
• Maintain and update databases to ensure expenses are posted in a timely fashion and amounts are allocated appropriately to their respective accounts.
• Screen and audit P-Card reports to ensure expenses are being allocated against proper chartfields per department guidelines.
• Assist staff members in preparation of p-card reports and serve as a resource for questions regarding p-card policy updates and direct connection to University accounts payable department.
• Provide manager with explanation and assessment of p-card reports. This gives managers the ability to work with direct reports on proper use of chartfield strings.
• Assist staff in procuring retreat, large scale events, and special events.
• Assist staff in the planning, reservation and payment of transportation needs.
• Assist staff in securing travel advances and working with University travel agents.
• Responsible for training and program development of the procurement area within Housing. Monthly and Quarterly training are required to ensure the department is up to date on any department or University policies.

Resident Mailroom Coordination:

• Coordinate all aspects of the residential mailroom processes.
• Respond to all mail delivery inquiries.
• Coordinate scheduling of student assistants to staff the mailroom.
• Coordinate deliveries with variety of carrier services
• Provide workflow of mail processes.
• Provide training, scheduling, and evaluation of student staff.

Residential BayCard Coordination:

• Coordinate printing BayCards for residents.
• Responds to all inquiries regarding BayCard photos and printing.
• Ensures that paperwork is provided to the Building Services Coordinator.

Other Duties and Support Functions:

• Develop liaison relationships with other University departments to coordinate efforts where appropriates.
• Serve on University committees as appropriate.
• Participate on Housing departmental task forces and committees as assigned.
• Serve as emergency back-up for other functional areas as needed.
• Review status of job tasks and responsibilities with supervisor and/or designee on a regular basis. Prepares and updates position calendar and procedures.
• Assist in documenting functional area policies and procedures and train department staff in their implementation.
• Assist with all aspects of transition, opening and closing periods as needed.
• Respond to inquiries within (two) 2 business days.
• Refer position specific inquiries to appropriate University and department personnel.
• Report any updates or pertinent issues that need addressing to a manager.
• Assist with residential advocacy and documenting through the CARE system.

Performs other duties as assigned.

Minimum Qualifications

• A Bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
• Requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods.
• Fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. 
• Thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing.

Required Qualifications

• Excellent customer service skills.
• Ability to lead and provide direction to student staff.
• Detail-oriented and excellent organizational skills.
• Outstanding communication skills, both verbal and written.
• Ability to multitask, prioritize, and work under pressure and manage high volume work.
• Ability to adapt to the changing needs of the department.
• Basic understanding of accounts payable terms and practices.
• Ability to work effectively with vendors to procure supplies services.
• Computer literacy, including G-suite, Microsoft Office, Zoom/video chat, and departmental and campus software.
• Strong sense of discretion and professionalism.
• Problem-solving skills.
• Balance a student-centered approach with the operational needs of the department.
• High motivation and ability to work well without a high-level of supervision.
• Ability to create effective working relationships in a diverse community.

Preferred Skills and Knowledge

• Experience working in higher education housing and residential life.
• Experience providing lead work direction/supervision to staff.
• Procurement experience.
• At least one year of experience working with college-aged students in a diverse community.

At least one year of experience supervising desk operations or customer service initiatives

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the University's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. .

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.