CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

Under general supervision, the Systems Support Specialist assists with the maintenance and deployment of systems, devices, and equipment within the library. The incumbent’s primary responsibility is the support of library public systems and devices including public printing and group study spaces equipment and is responsible for accurately documenting policies, procedures, and troubleshooting of their primary duties.

• Installs hardware/equipment, software, and patches; configures and deploys images; develops, documents, and maintains scripts; ensures management and policies are applied to systems and devices for security adherence.
• Performs troubleshooting and diagnostics, and corrects any software/hardware problems encountered; provides assistance with the campus’ management tools for the administration of technologies in the library; provides assistance and support of employee devices, conference/meeting room spaces, and public/employee print systems and servers.
• Provides support, training, security, and troubleshooting for systems and equipment in library public spaces; researches and investigates technologies and services to enhance and better support systems within the library, and develops, maintains, and provides inventory, asset tracking, and usage reports of equipment and systems.
• Performs other duties as assigned.

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/2vh1ek5bee8pzv0n8vqbmu3bh99o2j4d

Qualifications

• Equivalent to graduation from an accredited four-year college or university in a related field.
• Certification training and applied experience may be substituted for the required education, on a year-for-year basis.
• Three years of full-time, progressively responsible field-related experience that includes knowledge of relevant hardware, software, maintenance, and user support.

Knowledge, Skills, & Abilities

• Thorough knowledge of a variety of software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.
• Ability and specialized skills to: apply and assess user needs; identify, analyze, and address user problems; analyze problems and propose effective solutions; understand functional and procedural requirements and develop alternative solutions; relate system solutions to departmental management and staff; communicate effectively both orally and in writing; make presentations; conduct meetings; develop and/or provide user training; and establish and maintain cooperative working relationships with students, faculty, staff, and administration.

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more.
• Classification: Information Technology Consultant / 0420 / 2
• The anticipated HIRING RANGE: $4,912 - $6,323 per month, dependent upon qualifications and experience. The salary range for this classification is: $4,912 - $12,124 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday; may include evenings and weekends.  
• This is a Temporary position; end date to be determined.
• The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position. 

General Information

• Applications received through May 2, 2024 will be considered in the initial review and the review of applications will continue until the position is filled.
• This position is a sensitive position as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race or ethnicity, religion or religious creed, nationality, age, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, marital status, veteran or military status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.