Job Summary

 Under the general direction of the College of Social & Behavioral Sciences (CSBS) Dean and the general supervision of the CSBS Assistant Dean of Student Success, the CSBS College Interventionist & Retention Counselor assist with the CSBS Student Success Center’s day-to-day operations, coordinates student services within the College, and performs a variety of complex and/or sensitive professional student service work that involve multifaceted concerns from preadmission to the university through graduation.

Collaborate with other campus departments including relevant units in Student Affairs and Academic Affairs, such as Academic Success and Undergraduate Advising (ASUA), the Career Center, CSBS Writing and Statistics Lab, Office of the Registrar, Counseling & Psychological Services, Campus Assessment, Response and Education (CARE) Team, Services for Students with Disabilities, etc.

 Duties / Responsibilities

Performs advising services to students related to generally complex, and/or sensitive matters that involve multifaceted concerns of considerable difficulty where alternative solutions, guidelines, and precedents do not exist or are not applicable for individuals and student groups. This may include but is not limited to providing supplemental academic advising to participants by advising with course selection each term and the development of long-term educational plans, providing academic advising related to withdrawals, plans for recovering from academic probation and avoiding academic disqualification, offers advice that takes into consideration students’ financial aid status, personal learning preferences, learning strengths and challenges to apply corrective measure to alleviate skill deficiency,  and disability management strategies as it relates to course load and course selection, intervene to identify and address barriers to students’ ability to enroll or continue to make academic progress (academic holds, financial holds, etc.).

Provides resources and facilitate connections to support to students with graduate school applications. Provides general educational and wellness support to students as it relates to their academic experience.

Assists students in making timely progress toward their degree objectives, reduce equity gaps in CSBS, connects students to College faculty mentors and appropriate campus resources, and promote graduate school and career readiness.

Works with the academic departments in College to collaborate with chairs/faculty to identify and assist in developing academic strategies that will help students persist through graduation.

Partner/support faculty in advising students on the major and creating opportunities for students in the College to decrease time to degree. Recognize specific program needs and collaborate with academic departments to improve and recommend approaches for implementation that promote student engagement and success and reduce equity gaps.

Provides guidance and conducts training to CSBS Student Success Center peer advisors/mentors and to the Psychology Advising Center to meet program needs. Provides creative solutions through planning, coordinating, and/or delivering complex workshops for students related to professional development, preparation for graduate school, career planning, and wellness. Under the direction of the Dean or Associate Dean, the incumbent will assist with recruiting and interviewing new college peer mentors to work in the CSBS Student Success Center. Attends outreach events for student recruitment as needed.

Supports accessibility and visibility of the CSBS Student Success Center via tabling, social media, and other marketing efforts

Attend regular university-wide meetings that support the function of academic advising and other classification related duties as assigned.

Minimum Qualifications: Required Education and Experience

• Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job-related.
• Experience: Equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
• A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Required Qualifications

• Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.
• Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‑related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Preferred Qualifications

• Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
• Obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data.
• Participate in and contribute to group meetings, conferences and interviews; clearly express ideas and recommendations orally; write clear and concise reports.
• Ability to advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly. Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
• An understanding of the financial aid process, general student requirements for meeting academic progress standards, and general knowledge of typical graduation/ general education requirements
• Knowledge of various types of disabilities including physical and mental health disabilities, learning disabilities, and developmental disabilities including Autism
• Knowledge of legally mandated services to students with disabilities under the Americans with Disabilities Act and Section 504 of the Rehabilitation Act
• Ability to independently prioritize, plan and organize work in a fast-paced environment
• Strong interpersonal skills and the ability to provide direct programs and/or services to a diverse student population
• Excellent verbal and written communication skills and a demonstrated ability to communicate effectively in a diverse environment
• Proficiency using standard office software packages (e.g. Microsoft Office Suite)
• Familiarity working with school-based record/data systems/software (example: PeopleSoft)
• Ability to understand, interpret, analyze and apply complex rules, regulations and procedures
• Ability to travel to off-site meetings/events
• Competent in working with students in distress, including students with significant mental health challenges and knowledge of related protocols for student and campus safety
• Pro-active problem solving skills
• Experience working with students from diverse ethnic and socioeconomic backgrounds, working with under-represented, first-time college students and students considered to be “at risk”
• Master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field
• Knowledge of General Education in the California State University system
• Knowledge and understanding of how the CSU Graduation Initiative interfaces with retention goals
• Ability to accommodate a flexible work schedule that may include occasional evening or weekend work hours
• Experience providing services to students in a higher education environment, including case management in an academic coaching, counseling, advisor or related role
• Experience overseeing peer advisors/mentors in a higher education setting

Compensation and Benefits:

Anticipated Hiring Range: $5,500 - $5,665 per month

Classification Salary Range: $5,025 - $7,159 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Exempt/Probationary  

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

The application deadline is: May 22, 2024

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

 Background Check

 Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

 Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act