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About CSUF
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Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.
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Job Summary
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It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.
About the Position:
The office of Financial Services provides efficient, quality, customer-oriented service to our campus community. We strive to provide prudent financial guidance and management of the University's fiscal resources. It is our responsibility to ensure that all expenditures, reconciliation, accounting, and reporting functions comply with laws and policies. We seek an exceptional individual to join our team as the Senior Director of Business Operations and Process Improvement. The ideal candidate in this role should have a positive attitude, an active, energetic mind, and a leadership style that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.
Under the general direction of the Senior Associate Vice President for Financial Services, the Senior Director of Business Operations and Process Improvement will serve as a strategic resource and trusted partner to oversee efficient and effective operations, and enhance communication, transparency, and outstanding customer service to the faculty, staff and students. The Financial Services Leadership Team has a dotted line reporting relationship to the Senior Director of Business Operations and Process Improvement.
The Senior Director of Business Operations and Process Improvement plans and executes strategic operational initiatives such as simplifying policies and procedures to reduce workload for campus users, reduce cycle time and improve the performance of essential support services. The position provides operational leadership, guidance and support to its departments, programs, and initiatives, with a focus on strategic change management, assessing the effectiveness of operational matters. The Senior Director of Business Operations and Process Improvement has administrative oversight of university-level and program level financial assessments, leads, and collaborates with cross functional teams on critical projects, oversees development of training programs, and promotes efficient and effective processes and procedures in alignment with current policies and procedures as well as change initiatives. Works closely with the Senior Associate Vice President for Financial Services and the Leadership Team to lead and complete project deliverables, implement policies, evaluate operational priorities, assess and allocate resources in alignment with the department, division, and University strategic priorities. Ensures effective stewardship of financial resources to maintain stakeholder trust and represents the division and serves as the Financial Services liaison for various University committees and working groups and other inter/intra-divisional committees. In addition, implements organizational and professional development programs, team building and training efforts, as needed.
The Senior Director of Business Operations and Process Improvement will work with the Financial Services senior leadership team to implement organizational strategies, identify and recommend new initiatives, lead the organization’s efforts in the areas of operations, assessment, process improvement, training, budget and finance, and human resources matters. Oversees internal operations and identify areas for process enhancement. Implement business strategies and plans that align with the short- and long-term objectives. Build and maintain relationships with key internal and external campus partners and stakeholders. Implements, communicates and supports the strategies created by the Senior Associate Vice President for Financial Services.
The Senior Director of Business Operations and Process Improvement provides leadership in co-leading various ongoing division-wide efforts and initiatives as well as providing direction for special projects across Financial Services organization. This position must maintain a comprehensive knowledge of the federal, State, CSU and University guidelines, policies and procedures in areas of financial management, human resources management, facilities operations, administrative processes, accounting, budgeting, procurement, and process improvement. Serves as the Administrator in Charge in the absence of the Senior Associate Vice President for Financial Services. The Senior Director of Business Operations and Process Improvement promotes staff development, encourage creativity, and provides employees with the skills to be successful. In addition, cultivates a climate of fairness, cooperation, and professional and ethical work environment in Financial Services. Represents the Financial Services Team in campus events and provide excellent customer service to supporting the needs of the campus community. As a member of Financial Services, the Senior Director of Business Operations and Process Improvement supports efforts in promoting an inclusive environment of teamwork and will contribute towards ensuring diversity, equity, and inclusion are incorporated in department operations, programs, and services. Other duties as assigned.
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Essential Qualifications
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Must have bachelor degree in Business Administration, accounting, finance or relevant field from an accredited four-year college or university. Must have strong leadership skills and experience in various fields such as finance and administration. Proven senior management experience in a large and complex organization, understanding of business functions such as budget, accounting, business operations, administration, etc., demonstrable competency in strategic planning and business development, working knowledge of change management and performance/operation metrics, outstanding organizational and leadership abilities, excellent interpersonal and public speaking skills, aptitude in decision-making and problem-solving.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.
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Additional Information
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California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
The scope of responsibilities for this position includes the making or participating in the making of decisions that may have a material financial benefit on the incumbent. Therefore, you will be required to file an initial “Conflict of Interest Form 700: Statement of Economic Interests” within thirty (30) days from date of hire and on an annual basis; and complete the CSU sponsored ethics on-line training within thirty (30) days of appointment, and at least once during each consecutive period of two calendar years following the appointment.
The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.
Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.
California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas).
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