Type of Appointment: Full time, Long Term Temporary (Two-Year Appointment)

Job Classification: Student Services Professional II

Anticipated Hiring Range: $5,083 maximum 

Work Schedule: Monday-Friday 8:00am-5:00pm, ocassional evening and weekends


THE DEPARTMENT:

Student Support and Equity Programs (SSEP) aims to make a positive difference in the lives of students through high-quality programs and services that promote educational opportunity, student learning, and success. The department oversees various student programs and service areas that support underserved populations that are primarily first-generation, low-income, underrepresented students such as, the Educational Opportunity Program (EOP), Renaissance Scholars (RS), Undocumented Students Services (USS), Project Rebound (PR), and other similar support service programs. Project Rebound (PR) supports the successful reintegration of formerly incarcerated students by providing holistic, student-centered services that remove barriers to enrollment, persistence, and graduation. The program is committed to increasing higher education access for formerly incarcerated individuals and advancing student success through advocacy, education, and support. Grounded in values of accountability, second chances, and perseverance the program offers tailored support including admissions guidance, academic counseling, financial aid navigation, basic needs support, housing stability assistance, and career preparation.

DUTIES AND RESPONSIBILITIES:

Housing Navigation and Student Support Services:

• Provide individualized support for prospective and current students experiencing a variety of housing needs.
• Conduct housing intake with students and assist in identifying potential housing needs and referrals.
• Assist students in navigating emergency, transitional, or long-term housing options, including public housing programs, campus placements, and local rental listings.
• Consider barriers such as prior convictions, documentation gaps, caregiving responsibilities, and parole restrictions in developing reentry-informed support plans.
• Help students access public benefits, student emergency funds, and financial aid while ensuring compliance with institutional, CSU, and state requirements.
• Support students in maintaining housing stability through regular check-ins, referrals, and problem-solving assistance through strengths-based advising.
• Provide or co-facilitate financial wellness education on topics such as budgeting, aid planning, lease literacy, and tenancy preparedness.
• Support implementation of a financial and housing wellness curriculum across onboarding, advising, and workshops.
• Guide students to resources to understand their rights as tenants, eviction protections, and how to access legal resources when needed.
• Work with students to make informed, rights-based housing decisions aligned with their reentry conditions and life responsibilities.
• Support the development and maintenance of student-facing housing navigation toolkits in multiple formats, such as Canvas modules, printed guides, and online resources.
• Assist with student-facing communications and help raise awareness of housing support services through digital content, campus presentations, and community engagement.

Services Coordination and Reporting Support

• Assist in maintaining relationships with housing providers and community partners to expand student access to safe, affordable housing.
• Track housing assistance provided, student housing status, financial disbursements, and service utilization using internal databases and documentation tools.
• Monitor progress of students receiving housing grants or basic needs support, documenting engagement milestones such as check-ins and verification activities.
• Assist with compiling data and outcomes for grant reporting, quarterly benchmarking, and internal assessments.
• Ensure all housing navigation and support activities are aligned with CSU and institutional policies
• Assist in updating housing and financial wellness resources developed by program staff, including updates to tenant protections, lease negotiation, and budgeting strategies.
• Create and maintain accessible materials for students and stakeholders, including presentations, tip sheets, infographics, and intake/referral forms.
• Document internal workflows and tools that can be adapted or scaled for use by future staff, peer mentors, or graduate interns.
• Conduct presentations and trainings for students, faculty, staff, and community partners on Project Rebound’s housing initiative and related services.
• Collect student feedback and share results with program staff for review.
• Participate in onboarding and outreach efforts, ensuring prospective students are screened and connected with support early in their academic journey.
• Support the creation and upkeep of a centralized repository of vetted housing and legal resources accessible to students and staff.
• Follow CSU and institutional policies when providing housing navigation support and refer complex situations to the Project Rebound Coordinator.

Participate in meetings, committees, and professional development activities:

• Meets regularly with the Lead and follows up on action items as appropriate.
• Participates in SSEP department and subgroup meetings, in-service training sessions, retreats, planning conferences, and other professional development activities.
• Serves on appropriate committees and in various campus organizations, representing the interests of SSEP and its constituents. 
• Participates in professional organizations and stays informed of new developments in academic advising, educational counseling, postsecondary access and equity programs, and student development and retention theory, research, and practice.

QUALIFICATIONS:

• Bachelor's Degree - Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.
• Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field may be substituted for one year of the professional experience.
• Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office."

PREFERRED QUALIFICATIONS:

• Experience working in a higher education setting, particularly in student services or support programs
• Familiarity with issues that affect student access, persistence, and success, particularly for students with incarceration histories
• Understanding of the criminal justice system and policies that affect individuals with incarceration histories
• Personal or professional experience with incarceration, reentry, or justice-involved populations
• Training or experience in restorative practices or supportive care approaches
• Experience working with students experiencing academic or personal challenges
• Experience developing or assisting with marketing, outreach, or informational materials
• Strong verbal and written communication skills, including the ability to interact effectively by phone, email, and in person
• Ability to prioritize tasks, meet deadlines, and follow through independently
• Experience working in collaborative environments with staff, faculty, and campus or external partners
• Ability to maintain confidentiality of student information and comply with FERPA
• Familiarity with university policies and procedures related to admissions and financial aid
• Strong interpersonal skills, including the ability to build rapport and communicate effectively with individuals from a wide range of backgrounds
• Ability to work as part of a team and contribute to shared program goals
• Commitment to professional integrity, reliability, and adaptability in a dynamic work environment
  
  

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to the California State University Out-of-State Employment Policy.

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to the California State University Background Check Policy.

CSU Classification Salary Range

This position is part of the APC bargaining unit 4. The CSU Classification Standards for this position are located on the CSU Classification Standards website.The CSU Salary Schedule is located on the CSU Salary Schedule website. The classification salary range for this position according to the respective skill level is: minimum $5,083 and maximum $7,228 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go the I-9 Acceptable Documents website.

University Driving Requirement

Positions that require driving for university business by using a personal or state vehicle must comply with the Authorized University Driver Policy. Driving records are monitored and evaluated by the Risk Management Department. The Risk Management Department evaluates a good driving report based on the following criteria. The driver must: 1. Have a valid California or other State Driver’s license. 2. Have no more than 3 motor vehicle violations or been the cause of 3 accidents in a 12-month period (or any combination of 3 thereof) 3. Not have more than 3 DMV Points, if their license is Class C or, 4. Not have more than 5 DMV Points, if their license is Class A, B, or C with endorsements. For more information, go to the Authorized University Driver Policy.

Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Read more at the California Child Abuse and Neglect Reporting Act policy.

Security & Fire Safety

In compliance with state and federal crime awareness and campus security legislation, including the Jeanne Clery Campus Safety Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at Cal Poly Pomona’s Annual Security Report and Cal Poly Pomona’s Annual Fire Safety Report.

Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. For more information, go to Employment Notices.

Equal Employment Opportunity

Consistent with California law and federal civil rights laws, Cal Poly Pomona provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Pomona complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

As a federal contractor, Cal Poly Pomona complies with the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and requests priority referral of protected veterans for our job openings.

Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.