Job Summary:
Join the Pack as a Coyote Ambassador (Outreach and Student Recruitment - Federal Work Study Student Assistant)!

Are you passionate about connecting with others and making a positive impact on future students? As a Coyote Ambassador at the Campus Tours and Visitor Center, you will play a vital role in shaping the experiences of prospective students and their families, guiding them on their journey to becoming part of the CSUSB community.

About Us: The Campus Tours and Visitor Center, part of the Office of Outreach and Student Recruitment, is your go-to resource for everything related to visiting our campus, applying for admission, and taking the next steps toward enrollment. Our Coyote Ambassadors are the friendly faces and welcoming voices that make a lasting impression on visitors, helping them discover all that CSUSB has to offer.

Why Become a Coyote Ambassador?

• Make a Difference: As the first point of contact for many visitors, you have the unique opportunity to inspire future Coyotes. Your enthusiasm and knowledge could be the reason a student chooses to join our community.
• Develop Skills: Gain invaluable experience in customer service, public speaking, and event coordination, all while enhancing your leadership skills in a supportive environment.
• Connect with Campus Resources: Learn about CSUSB’s diverse programs and services, ensuring that you can provide visitors with the best information and assistance.
• Engage in Campus Life: Participate in events and activities that allow you to share your own CSUSB experience and connect with fellow students.

 

Your Role: As a Coyote Ambassador, you will engage in three key areas: Operations, Campus Tours, and Outreach Events.

 

Operations:

• Provide essential clerical support, including answering phones and emails, scheduling tours, and managing visitor inquiries.
• Dispense vital information about CSUSB, its programs, and campus life to guests.
• Welcome prospective students during their visits and assist them with parking and campus navigation.
• Maintain accurate student databases and assist with CRM processes.

 

Campus Tours:

• Conduct engaging individual and group tours, both in-person and virtually, showcasing the best of CSUSB.
• Share your passion for our campus by delivering informative admissions presentations and answering questions.
• Create memorable experiences that highlight the positive aspects of attending CSUSB.

 

Campus Events:

• Participate in mandatory Outreach and Student Recruitment events, including evenings and weekends.
• Serve on student panels to discuss the benefits of higher education and your personal CSUSB journey.
• Take on additional responsibilities as assigned by your supervisor.

 

Join Us! If you’re ready to make a significant impact and be a part of the vibrant CSUSB community, we encourage you to apply! This is your chance to inspire others and help shape the future of CSUSB. Whether you’re a second or third-year student, transfer student, or bilingual, your unique perspective is welcome!

Responsibilities include, but are not limited to:

Operations Support

•  Provide clerical assistance, including answering phones, emails, and handling inquiries.
• Schedule campus tours and maintain the physical and virtual tours calendar.
• Dispense information about campus programs, activities, and policies to visitors and guests.
• Assist with welcoming prospective students and providing parking information and directions.
• Maintain student databases and assist with CRM processes.
• Help maintain inventory and organize materials for campus events.
• Assist in creating swag bags for outreach events.

 

Campus Tours

• Conduct individual, group, and VIP campus tours, both in-person and virtually.
• Deliver engaging admissions presentations and answer questions from tour guests.
• Create memorable experiences that positively represent CSUSB to all guests.
• Keep abreast of all aspects of CSUSB, including news, student life, admissions, and history.
• Train fellow ambassadors on campus tour protocols and university resources. Outreach Events
• Attend and work mandatory Outreach and Student Recruitment events, including weekends and evenings.
• Greet visitors during events, providing assistance and information as needed.
• Serve on student panels to discuss college experiences and the benefits of attaining a degree.
• Participate in social media postings for the office to promote events and campus life.
• Prepare recruitment materials to send via mail and respond to prospective student inquiries.

 

Other Duties

• Perform other duties as assigned by the supervisor and/or lead.

Minimum Qualifications: Required Education and Experience

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
• Special Qualification: Admission or registration as a CSU student.

Required Qualifications

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card

Preferred Qualifications

• A GPA of 2.5 or higher throughout employment.
• Active involvement in CSUSB student life (clubs, organizations, athletics).
• Willingness to work during Spring Break and/or Summer.
• Experience in customer service and strong public speaking skills.
• Basic computer skills and proficiency in Microsoft Office Suite.
• A passion for learning about CSUSB’s history, administration, and student life.

Compensation and Benefits:

Student Employment Anticipated Hiring Range: $16.00 per hour.

The compensation offered will consider internal equity and experience among other factors.

Position Information:

Work status: Part-Time, Temporary, Seasonal

The application deadline is: January 10, 2025 at 11:55 pm (PST)

Academic year available hours: Monday through Friday (8:00 am – 5:00 pm).

Summer available hours: Monday through Thursday (7:00 am - 5:30 pm).

This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position.

Driver’s License Check

Possession of a valid Driver's License may be required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act