CARE Case Manager

Apply now Job no: 540090
Work type: Staff
Location: Humboldt
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

CARE Case Manager

Dean of Students
Job #540090
First Review Date: Tuesday, July 23, 2024

Close Date: July 30, 2024

At Cal Poly Humboldt, bold hearts and open minds shape the future.

Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world.

Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs — all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt.

Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state.

Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field.

(Job #540090) Student Services Professional II, CARE Case Manager, Salary Range: $4,841 - $6,884 monthly. Hiring Range: $4,841 - $5,001 monthly. This is a full-time, benefited, exempt, 12-month pay permanent position with a one-year probationary period in Dean of Students. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at


Position Summary: Reporting to the Dean of Students, and under the lead direction of the Lead Campus Assistance, Response, and Engagement (CARE) Coordinator, this position assists students in navigating and accessing campus and community resources as well leading in case management services. The incumbent works closely with university staff and faculty across campus and particularly with the University Police Department, Student Access Services, Office of the Registrar, EOP/SSS, Learning Resources Network departments, Housing & Residential life, Financial Aid, Counseling and Psychological Services, the Health Center, off-campus agencies (e.g. health clinics, hospitals Including County Mental Health, mental health therapists, city and county social services), and families/ friends/guardians of students in order to support the success of at-risk university students referred by university personnel. Presenting student issues includes addressing problems of considerable difficulty often in areas where guidelines and precedents do not exist or are not applicable.


Key Responsibilities:

CARE Case Management – 40%

  • Meet with students to provide referral services and readily available on and off campus resources.
  • Act as a resource and liaison to members of the University community on matters pertaining to student wellbeing and students of concern.
  • Send out notifications to faculty on behalf of students and answer any questions related to CARE services and the specifics of student cases in alignment with FERPA confidentiality.
  • Collaborate closely with the Lead CARE Coordinator to provide case management services for students of concern. This includes serving as additional support for the lead CARE Coordinator with appointments.
  • Conduct case assessments and coordinate follow up as designate by the Dean of Students and the Lead CARE Coordinator.
  • Collaborate closely with the Dean of Students and the Lead CARE coordinator to facilitate overall assessment of the CARE program and produce reports.
  • In support of the Lead CARE Coordinator when necessary work with students returning from medical leaves of absence in order to ensure procedural compliance and enable personal and academic success.
  • Understand and follow FERPA, HIPAA, and other relevant laws and regulations, and uphold the highest standards of confidentiality.
  • Work closely with the Assistant to the Dean of Students to provide Maxient database support for the Office of the Dean of Students.

Website and Outreach – 35%

  • Assume the lead in the development and maintenance of the CARE website to ensure all links and information are updated.
  • In collaboration with the lead CARE Coordinator, design and implement CARE specific training for faculty, staff and students focused on students of concern, mental health, resources available to support students in distress.
  • Collaborate closely with the Lead CARE Coordinator to design programs and publications and conduct trainings to educate the campus community about student well-being and identifying and responding to students in distress.

Professional Development

  • Work with the Lead CARE Coordinator to keep abreast of trends in student mental health, substance use, and wellbeing.
  • Engage in professional development, including presentations at pertinent conferences and workshops.

Other related duties as assigned – 5%


Knowledge, Skills, and Abilities Associated with this Position Include:

  • Working knowledge of the practices, procedures, and activities of crisis Intervention, advocacy, and case management
  • General knowledge of the methods and problems of organizational and program management.
  • General knowledge of research and interview techniques.
  • General knowledge of the principles of individual and group behavior.
  • Ability to interpret and apply program rules and regulations.
  • Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
  • Ability to obtain factual and interpretative information through interviews.
  • Ability to reason logically.
  • Ability to collect, compile, analyze and evaluate data and make verbal or written presentations based on these data.
  • Ability to advise students individually and in groups on routine matters where required.
  • Ability to recognize multicultural, multisexed and multi‑aged value systems and work accordingly.
  • Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
  • Ability to rapidly acquire a general knowledge of the overall operation, functions, and programs of the campus to which assigned.
  • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
  • Demonstrated intercultural communication skills.
  • Demonstrated sensitivity to cross-cultural perspectives and experiences.
  • Demonstrated experience working with staff and students from diverse backgrounds.
  • Demonstrated knowledge and familiarity addressing issues of concern facing students from diverse backgrounds in higher education.
  • Knowledge of current research and practice in active and inclusive higher education practices.
  • An understanding of the dynamics of diversity in higher education and a demonstrated ability to incorporate this understanding, as appropriate, in all levels of your work.
  • Possession of these knowledge and abilities typically is demonstrated through the Experience requirements above.


Minimum Qualifications:


Possession of these knowledge and abilities listed below is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field may be substituted for one year of the professional experience.


Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.


Preferred Qualifications:

  1. Upper-division or graduate course work in counseling techniques, interviewing, and conflict resolution.
  2. Two years of progressively responsible professional student services work experience in providing interventions including referrals to appropriate resources and agencies for addressing issues of concern including but not limited to mental and physical health needs, food insecurity, homelessness, navigating systems and policies and procedures, etc.
  3. An in-depth understanding – based on personal experience – of overcoming barriers similar to those confronting program participants as well as other at-risk student populations.

Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button:

  • Letter of Interest
  • Resume or Curriculum Vitae
  • Contact information for at least three professional references

Application Deadline: The deadline to submit application materials for first review is Tuesday, July 23, 2024. The final deadline to submit application materials is 11:55 p.m. on Tuesday, July 30, 2024.

Any inquiries about this recruitment can be directed to or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626.

We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies.

Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.

Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed.

CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to

Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment.


Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information.  Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position.

Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at

Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status.  Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training.

Class Code: 3082
Publication Date: July 9, 2024

Advertised: Pacific Daylight Time
Applications close: Pacific Daylight Time

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