careers

Advisor & Student Support Specialist (SSP III)

Apply now Job no: 549409
Work type: Staff
Location: Stanislaus - Turlock
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Temporary, Student Services, On-site (work in-person at business location)
Position Description

    • Position Summary
    • Advisor & Student Support Specialist (SSP III)
      (Classified as: Student Services Professional III)

      Full-time temporary position available on or after September 1, 2025 and ending on or before August 31, 2026 in enter Warrior Re-engagement Center. Appointment will be made for one year from date of hire with the possibility of reappointment and/or becoming permanent based on budget, department needs, and job performance.


      Under general direction, the Advisor & Student Support Specialist provides holistic, trauma-informed advising and support for Promise Scholars and Project Rebound students, including students who have experienced foster care, students experiencing homelessness, system impacted, and formerly incarcerated individuals. This position addresses a range of academic, personal, and transitional needs while promoting equity and student success. The Specialist coordinates workshops, events, orientation, academic success interventions, and referrals to campus and community resources. They collaborate across departments to support student engagement, maintain case documentation using EAB Navigate, Maxient, and PeopleSoft, and may assist with admissions and departmental recruitment efforts. The incumbent may support other areas such as the Educational Opportunity Program or Warrior Re-Engagement Center, based on department needs. This role may also serve as a lead or “working supervisor” for support staff or interns. If the incumbent holds an MSW, they may supervise MSW interns, offering mentorship in line with professional standards.

    • Job Duties
    • Duties include but are not limited to:
      • Provide holistic, trauma-informed, and culturally responsive advising to students in the program, using advanced counseling techniques and a deep understanding of educational and systemic challenges. 
      • Provide individualized, non-clinical case management to students in the program, addressing academic, personal, and transitional challenges through care plans and referrals to appropriate resources. 
      • Deliver comprehensive academic advising, including course planning, goal setting, and interpretation of university policies and procedures. 
      • Support students in identifying and addressing complex issues related to educational goals, personal circumstances, and systemic barriers. 
      • Utilize advanced interpersonal skills to engage students experiencing crisis, distress, or resistance; apply de-escalation techniques and trauma-informed practices. 
      • Exercise professional judgment in resolving student concerns, interpreting institutional policies, and making independent service decisions. 
      • Advocate for student needs and elevate systemic concerns to program leadership and campus partners. 
      • Track academic progress and engagement through data systems, progress reports, and outreach; initiate timely interventions to support retention and success. 
      • Design integrated support strategies that draw from multiple university departments and student services. 
      •  Coordinate and implement student-centered initiatives such as workshops, outreach events, and milestone celebrations (e.g., orientation, graduation) that foster engagement and belonging. 
      • Develop and deliver educational sessions focused on student success, academic skills, and university navigation. 
      • Provide lead supervision and mentorship to student assistants, ensuring role clarity, accountability, and professional growth. 
      • Maintain and enhance systems for tracking participation, academic progress, and resource utilization for program evaluation and compliance. 
      • Recommend improvements to program policies, procedures, and practices based on data trends, student feedback, and institutional goals. 
      • Develop creative approaches to address student needs in rapidly changing or precedent lacking situations. 
      • Represent the program in campus-wide discussions and planning efforts to align student support services with broader university priorities. 
      •  Design and implement tools to evaluate the effectiveness of student services, events, and program initiatives. 
      • Conduct qualitative and quantitative analyses to identify trends, barriers, and areas for service enhancement.
      • Maintain timely and accurate documentation of student engagement, service delivery, and referrals using university systems. 
      • Prepare data summaries and narratives for institutional reports, grants, audits, and program planning. 
      • Participate in case reviews and team discussions to evaluate complex student situations and improve practices. 
      • Apply specialized knowledge of the challenges faced by historically marginalized and system-impacted students to guide program development and assessment.
      •  May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards. 
      • The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification. 
      • At the direction of appropriate administrator, may provide support to other departments/areas within functional area/department as needed.
      • Other duties as assigned.
    • Minimum Qualifications
    • Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. 

      Experience: Equivalent of three years of progressively responsible professional student services work experience. (A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.) 

    • Preferred Qualifications

      • Minimum of three (3) years of direct experience supporting foster youth, formerly or currently incarcerated individuals, or unaccompanied homeless youth, as demonstrated through prior roles.
      • Experience facilitating student transitions by addressing barriers such as housing instability, financial aid access, trauma, or navigating intersecting systems of care. 
      • Experience with reentry or wraparound support services, including referrals to housing, mental health, legal aid, or workforce development resources. 
      • Experience with planning and leading workshops, orientation sessions, or student engagement events. 
      • Experience working with diverse student populations, including those from underserved, low-income, or system-impacted backgrounds. 
      • Prior experience in a higher education or university setting. 
      • Hands-on experience using student support or case management systems such as EAB Navigate, Maxient, or PeopleSoft. 
      • Experience working with community-based organizations focused on social justice, reentry, foster care, or related areas. 
      • Master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field.
    • Knowledge, Skills, Abilities

      • General knowledge of the methods and problems of organizational and program management.
      • General knowledge of research and interview techniques.
      • Ability to interpret and apply program rules and regulations.
      • Ability to use initiative and resourcefulness in planning work assignments and in implementing longrange program improvements.
      • Ability to obtain factual and interpretive information through interviews.
      • Ability to reason logically; ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data.
      • Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
      • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.
      • Thorough knowledge of the principles of individual and group behavior.
      • General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures, activities and practices of the program area to which assigned.
      • General knowledge of individual counseling techniques. 
      • General knowledge, or the ability to rapidly acquire such knowledge, of the overall operation, functions, programs, organizational procedures, and activities of the campus. 
      • Working knowledge of student services programs outside the program to which immediately assigned.
      • Ability to analyze complex situations accurately and adopt effective courses of action.
      • Ability to advise students individually and in groups on complex student-related matters.
      • Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
      • Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action. 
      • Ability to carry out a variety of professionally complex assignments without detailed instructions. 
      • Ability to establish and maintain cooperative working relationships with a variety of individuals to include faculty, CSU administrators, student organizations, and other private and public agencies and others in committee work, and student advising and community contacts. 
    • Special Conditions

      • May be required to work after-hours, evenings, or weekends. 
      • May be required to travel between Turlock and Stockton Campuses. 
      • May be required to stay overnight in on campus housing in support of the annual Summer Bridge Program, based on department needs. 
      • May be required to participate in periodic outdoor events and activities.
    • Physical Requirements
    • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Salary Range
    • Anticipated salary will be $5,540- $6,094 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full Student Services Professional III range: $5,540 - $7,893 per month)
    • Compensation & Benefits
    • Commensurate with qualifications and experience.  As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to (Bargaining Unit: 4) Benefits Summary: CSU Employee Benefit Summary

    • How to Apply
    • To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only.  Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.  To apply online, please click the “Apply Now” button on this page.
    • Application Deadline
    • July 30, 2025

    • Criminal Background Clearance Notice
    • Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

    • Additional Information
    • Campus & Area

      California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion – one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.

      Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

      Clery Act Disclosure

      Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

      Equal Employment Opportunity

      The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply.  The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

      Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351.  California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD.  As a federal contractor, we are committed to attracting a diverse applicant pool.  Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at:  Voluntary Self-Identification of Disability PDF Form.

      CSU Stanislaus hires only individuals lawfully authorized to work in the United States.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

      The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.

    •  

    • The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.

      INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE

       

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