CSU Careers

CSU Job Listing Details

East Bay
Job ID: 503353
Job Title:
ITS Accessibility Production Analyst - Information Technology Consultant - Career
Appointment Type:
Time Base:
Date Posted:
September 28, 2021
Closing Date:
Open until filled
Benefits Link:
CSUEU (Unit 2, 5, 7, 9)
Link to Apply Online:
Campus Employment Homepage:

Salary and Benefits

The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,372.00/month to $4,583.33/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

The ITS Accessibility Production Analyst (ITAPA) position is a technical and functional resource responsible for the production of course materials and textbooks in accessible format as an accommodation service. In collaboration with the ITS Accessibility & Business Operation Specialist, the incumbent will be responsible for maintaining production timelines and daily operations, training student assistant production staff, and providing virtual or on-site support to faculty/students. This position will provide front-line support to the campus ICT process in Service Now. The responsibilities of this position will align with and support campus ATI priorities for instructional materials and procurement.

The ITS Accessibility Production Analyst will have a background in customer service and Assistive Technology. This position should have a demonstrated working knowledge of MS Office applications with experience in accessible/alternate formatting and Assistive Technology software(s) preferred.


Coordinate daily activities & functions of ITS Accessibility responsibilities

  • Coordinate processing of student accommodation requests for alternative and accessible formats
  • Process physical and electronic course materials & textbooks into accessible format(s)
  • Complete tasks requested via electronic requests; verify adoption, secure e-text, evaluate against production standards for assignment
  • Collaborate with other Universities, Publishers and E-book libraries in securing e-text files
  • Convert physical and image-based text using OCR software(s)
  • Coordinate daily activities and tasks of student assistant(s)
  • Validate accuracy of conversions using Assistive Technologies
  • Interface between faculty, campus Duplication Services and the Pioneer Bookstore for textbook and course reader adoptions

Provide assistive technology operational support

  • Assist with assignment and delegation of daily administrative and production tasks
  • Monitor ICT triage process in Service Now and escalate to other staff as needed
  • Review ICT request content & facilitate communication with campus requesters and vendors as needed
  • Lead efforts for weekly maintenance of CSU AIMHub database
  • Provide virtual and front-line support to students, faculty, and staff to ensure timely access to accessible materials
  • Maintain and update OCR softwares and Assistive Technologies on production systems
  • Develop and maintain student user guides
  • Develop and maintain production training materials and conduct training sessions as needed to support staff
  • Develop and maintain data reports and process guides relating to ATI reporting responsibilities in the areas of Instructional Materials and Procurement
  • Coordinate and help support accessibility applications such as Symplicity

Required Qualifications

  • Ability to communicate effectively and professionally with diverse student, faculty, staff, and community
  • Experience in higher education 
  • Proficient in MS Office Suite (Word, Excel, PowerPoint)
  • Proficient in Google Applications (Calendar, Drive, Mail, etc.)
  • Ability to multitask and prioritize with competing priorities
  • Proficient computer, keyboard, and typing skills
  • Must be organized and detail-oriented
  • Strong written communication skills with a solid foundation in English grammar, spelling, and punctuation
  • Strong verbal communication skills

Minimum Qualifications

  • Bachelor's degree in Information Systems, Information Technology, Computer Science, Engineering or related discipline or equivalent combination of related education and relevant work experience
  • Familiarity with technology used to produce accessible formats

Preferred Skills and Knowledge

  • Equivalent to two years of experience working in with Assistive Technology and producing Accessible Media
  • Experience with Assistive Technology software and hardware:
    • i.e., High speed scanners, braille printer, screen readers, etc.
  • Familiarity with technology used to produce accessible formats
    • i.e., Braille embossers, Tactile image makers, text to speech software(s), etc.
  • Knowledge of Optical Character Recognition software and scanning of printed materials
  • Familiarity with accessible/alternate formats
    • i.e., electronic text (e-text), large print, audio, braille, etc.
  • Previous experience in transcription of electronic media to accessible formats

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to