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San Marcos

Job ID: 1819-003

Education/Library Science

Appointment Type:

Time Base:

Date Posted:
October 1, 2018

Closing Date:
Open until filled

Link to Apply Online:

Campus Employment Homepage:


Head of User Services/User Experience Librarian 1819-003

Senior Assistant/Associate Librarian

Effective Date: Spring 2019

CSUSM is pleased to invite applications for the Head of User Services/User Experience Librarian in the University Library at the level of Senior Assistant or Associate Librarian. This position is tenure-track. The CSUSM Library, one of twenty-three libraries in the California State University System, supports the campus’ mission to place the student as an active participant in the learning process. The Library works collaboratively with the campus community to provide a dynamic learning environment and experiences within and beyond the classroom as well as access to information needed to foster curiosity and scholarly inquiry. The 200,000 square foot Kellogg Library has five floors that include more than 40 group study rooms and 300 computers, and is a gateway to more than 180 electronic databases and 550,000 books and e-books. We welcome individuals from diverse backgrounds and experiences to join our growing organization of over 50 skilled faculty librarians and staff members, who support teaching, learning, research and creative endeavors at one of the fastest-growing universities in the California State University System. The CSUSM Library’s Strategic Plan, 2015-2020 can be found at https://biblio.csusm.edu/strategic-plan.

•Reporting to the Dean of the Library, the HoUS/UX Librarian will provide leadership, guidance, and strategic direction to the User Services Department and foster a creative, collaborative, and team-oriented work environment. The User Services Department, which is comprised of the HoUS/UX Librarian, the Engagement & Inclusion Librarian, and fourteen library staff members, includes the functional areas of circulation, course reserves, user engagement and outreach, stacks management, and media, as well as multiple physical and online services. As a unit head, the incumbent will serve on the Library’s leadership team and also facilitate communication and coordination with other departments in the Library.
•The HoUS/UX Librarian will provide leadership in developing, evaluating, and implementing innovative, user-focused academic information/resource services for the University community as well as fostering an environment of responsive, welcoming services and spaces. While primarily a department head position, the incumbent will explore and contribute to the design of emerging user services technologies and develop forward-thinking approaches to the delivery of excellent public services in an organization committed to the teaching, learning, and the research endeavors of the University.
•Serves as the head for the User Services Department. Provides lead work direction for User Services staff. Supports the activities of the Engagement and Inclusion Librarian to provide outreach services and develop Library exhibits and events. Makes recommendations to the Dean on department budget, staff, and facility needs. Represents the User Services Department on the Library’s leadership team.
•Employs UX best practices and theory to provide leadership and vision in developing and improving innovative, user-centered Library-wide public services, spaces, policies, and procedures in order to cultivate an environment that seeks out and is responsive to user expectations. In collaboration with relevant Library stakeholders, provides leadership on issues surrounding access and use of print and electronic resources. Provides interpretation and guidance for User Services staff on copyright legislation impacting higher education.
•Pursues a strong research agenda within the field of academic librarianship or job-related field.
•Actively participates in library, university and/or professional-level service commitments.
•Other duties as assigned.


ALA-accredited MLS or international equivalent. Demonstrated experience supervising or directing the work of staff. Demonstrated experience working in a user services or similar department in a library. Demonstrated success in collaborative work focused on user experiences within an academic library. Strong knowledge of user experience theory and best practices. Strong knowledge of current trends in media collections. Knowledge of contemporary copyright issues, open access initiatives, and trends in scholarly communication. Knowledge of assistive technology and the Americans with Disabilities Act (ADA) formatting and compliance. Demonstrated potential for meeting the requirements for tenure and promotion under the Library's criteria for professional performance, scholarship and service. Excellent oral, written, and interpersonal communication skills.


Demonstrated success in leadership of a user services or similar unit within an academic library. Experience working in an environment where both faculty and staff are unionized. Experience working with the Ex Libris integrated library system. Demonstrated experience integrating library services into a campus learning management system. Demonstrated expertise in contemporary copyright issues, open access initiatives, and trends in scholarly communication. Demonstrated expertise in the intersection of physical library spaces and the user learning experience. Experience applying user experience assessment methodologies. Experience with library outreach initiatives and user engagement. Published and/or presented on research related to user services/user experience in academic libraries. Participation in local, regional or national professional organizations. Preference will be given to applicants with demonstrated intercultural competence with diverse groups in professional performance, research, and/or service.


Applications must include:
•Cover letter addressing qualifications
•Curriculum vitae
•Names and contact information of three references
•Faculty Application
•Applicant Survey 1819

Submit application and direct any inquiries to:


A review of applications will commence September 20, 2018; however, the position will remain open until filled.

The University is particularly interested in applicants who have experience working with students from diverse backgrounds and a demonstrated commitment to improving access to higher education for under-represented groups.

This position is subject to employment verification, education verification, reference checks and criminal record checks. An offer of appointment is contingent upon successful completion of a background check, including a criminal records check, and may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information.

CSUSM has been designated as a Hispanic Serving Institution (HSI) and an Asian American Native American Pacific Islander Serving Institution (AANAPISI) and was recently named one of the top 32 Colleges most friendly to junior faculty by the Collaborative on Academic Careers in Higher Education. Visit Faculty Opportunities for more information.

California State University San Marcos is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.