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San Diego

Job ID: 5521

Job Title:
Instructional Designer (Information Technology Consultant - Care

Appointment Type:

Time Base:

Date Posted:
August 22, 2014

Closing Date:
Open until filled

Link to Apply Online:

Campus Employment Homepage:

About SDSU
San Diego State University is the oldest and largest higher education institution in the San Diego region. Since its founding in 1897, SDSU has grown to offer bachelor's degrees in 91 areas, master's degrees in 78 areas and doctorates in 22 areas. SDSU's approximately 35,000 students participate in an academic curriculum distinguished by direct contact with faculty and an increasing international emphasis that prepares them for a global future.
SDSU is a large, diverse, urban university and Hispanic-Serving Institution with a commitment to diversity, equity and inclusive excellence. Our campus community is diverse in many ways, including in terms of race, religion, color, sex, age, disability, marital status, sexual orientation, gender identity and expression, national origin, pregnancy, medical condition, and covered veteran status. We strive to build and sustain a welcoming environment for all.
SDSU is seeking applicants with demonstrated experience and/or commitment to teaching and working effectively with individuals from diverse backgrounds and members of underrepresented groups.
Position Information
Full-time, permanent (probationary) position.
Under general supervision of the Coordinator of Faculty Support, the Instructional Designer is a member of the Faculty Instructional Technology (FIT) group of Instructional Technology Services (ITS) and works closely with ITS faculty-in-residence and faculty fellows. Incumbent will contribute to faculty support programs and projects, interact on a daily basis with ITS service units, and work with SDSU faculty, staff and administrators as required. This position also contributes to providing faculty support during evenings.
Salary Range
Anticipated Hiring Salary Range: $4,372 - $5,235 per month (CSU Classification Salary Range: $4,372 - $8,949 per month). The competitive salary is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.
Core Function - User Consultation
Project Implementation
• Contribute to the day-to-day operational and strategic aspects of multiple or large-scale projects; represent ITS at meetings as needed.
• Develop strategies for helping faculty take advantage of new pedagogical tools and making effective use of online learning environments.
• Participate in the development and dissemination of online, print, and multimedia materials and tutorials that inform faculty about “effective practices” in online and hybrid course design.
• Research a wide range of instructional technology information, analyze resulting data and prepare reports; develop and deliver materials and presentations to administration, faculty, and staff as needed.
User Support
• Provide consultative support and services to the user community to ensure problem resolution, system/data access, and optimal system performance.
• Contribute to the development and delivery of web-based self-help support services for faculty.
• Provide telephone or on-site support.
• Act as a liaison and interface between faculty, staff, and information systems resources and staff.
• Provide training and communication materials to users that maximize their ability to utilize system capabilities, features, and other resources.
• Develop and/or conduct formal training programs, lab/equipment orientations and demonstrations, and self-guided tutorials on equipment, applications, databases, and related systems.
• Write user documentation, user guides, instructor guides, training outlines, and technical training publications.
Core Function - Instructional/Multimedia Development
Instructional Design
• Provide consultation and assistance to faculty in developing appropriate strategies and techniques for delivery of technology-enhanced instruction.
• Support faculty in creating new and/or redesigning existing online courses to create innovative and technically advanced learning environments.
• Apply instructional design theories, best practices and methodologies including universal design principles and ADA Section 508 regulations to online course design.
• Provide consultation to faculty individually and in small groups to enhance use of the campus Learning Management System (LMS) and related technologies.
• Develop and execute effective training using best practices in online course design for one-on-one, small and large groups in both face-to-face and online formats.
• Conduct needs analysis and monitor instructional/research needs on campus.
• Conduct training and workshops as needed.
Multimedia Development
• Create multimedia programs that meet academic and administrative goals.
• Create media to support learning (e.g., visual aids for face-to-face, various multimedia for e-learning and online).
• Develop multimedia and/or computer-based interactive instructional applications and materials that include such elements as moving video, sound, computer animation, text.
• Function as a producer and/or director for multimedia projects ensuring coordination of all media and technical elements including narration, computer graphics, audio and visual effects, recording, mixing, and transmission as appropriate to the project.
Core Function - Site Administration
Resource Evaluation and Needs Analysis
• Provide technical advice and expertise in the evaluation, purchase, upgrading, and maintenance of software and/or hardware resources.
• Advise and assist faculty and staff in the selection of available software, hardware and/or database systems, and sources to meet their needs.
• Research available products and systems and recommend alternatives to meet identified needs.
• Participate in needs assessments and evaluate potential purchases for compatibility with existing systems.
Knowledge, Skills & Abilities
User Consultation
• Ability to apply consultative skills to assess user needs and provide appropriate support.
• Knowledge of information technology systems and/or applications, including campus wide systems and multimedia environments, access procedures, networks, and/or databases.
• Ability to integrate multiple applications and/or systems.
• Proficiency using standard software packages.
• Ability to analyze data requirements and research data availability and access methods.
• Knowledge of data administration principles and techniques.
• Knowledge of network administration.
• Ability to coordinate and implement data exchanges and conversions.
• Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation.
• Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.
• Subject matter expertise in a specialized discipline or body of knowledge.
Site Administration
• Ability to identify, develop, and coordinate plans for use of site resources (e.g., staffing budget, and materials) and to define site procedures for ongoing administration and maintenance.
• Ability to maintain materials, inventory, and technical references and administer facility and system security practices.
• Knowledge of system utilities, features, installation and maintenance procedures, and general operation.
• Basic knowledge of data and file structures, database systems and related utilities, operating systems, and communication interface programs.
• Ability to perform system, database, and network maintenance tasks and to use standard software packages.
• Knowledge of local area network system configuration, protocols, and/or transmission media.
• Ability to analyze and troubleshoot system connection and interface malfunctions.
• General knowledge of operating systems and hardware for problem identification and analysis.
• Knowledge of copyright laws and industry standards.
• Demonstrated ability to assist others in completing work assignments including the ability to provide basic work direction and training.
Instructional/Multimedia Development
• Knowledge of instructional design theories and methodologies and ability to apply them.
• Knowledge of database sources and large-scale computing and information resource networks.
• Knowledge of and ability to evaluate instructional software, courseware development, and multimedia applications.
• Ability to perform research design using statistical methodology and application resources.
• Knowledge of systems design and technology integration techniques.
• Ability to provide software development and programming support for instructional applications.
• Knowledge of user interface design principles and applications.
• Ability to develop and create multimedia/video productions.
• Demonstrated ability to work and communicate with users to effectively identify and efficiently meet their requirements.
• Ability to design, develop, and implement instructional applications.
• Subject matter expertise in a specialized discipline or body of knowledge.
Experience and Education
To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.
Specialized Requirements
• Must possess or have the ability to obtain a California driver’s license within 10 days of hire.
• Certification of completion of driver safety training as required by CSU Office of Risk Management must be obtained as soon as possible after hire date.
• Demonstrated ability to work effectively with faculty in instructional design for online/hybrid courses or multimedia classrooms.
• Minimum of two years experience designing and developing online courses using Blackboard Learn or other learning management systems, or two years of related instructional design experience in higher education and training.
Project Implementation
• Ability to work independently and initiate projects.
• Ability to conceptualize, organize and implement complex, multi-faceted projects.
• Ability to communicate clearly, both orally and in writing.
• Ability to work effectively with faculty, staff, and administrators.
• Ability to analyze situations accurately and take appropriate action.
Instructional Design
• Knowledge of trends in the field such as learning analytics and online collaboration tools.
• Ability to apply instructional design theories and methodologies.
• Experience working with and guiding instructors with competing priorities and a wide-range of skill levels for using technology in the service of teaching and learning.
Media Production
• Expertise with a variety of software applications related to the integration of technology in instruction (e.g., productivity tools, web editing tools, digital imaging, multimedia authoring, learning management systems, e-portfolios, communication tools, etc.).
• Knowledge of the laws, guidelines, and principles associated with producing and providing accessible instructional materials and web-based content.
Training and User Support
• Ability to apply consultative skills to assess user needs and provide appropriate support.
• Ability to apply interpersonal and communication skills in working with staff and users to assess needs and provide solutions.
• Ability to lead, moderate, and guide large and small groups with clear objectives.
Preferred Qualifications
• Master's degree in Educational Technology or related discipline.
• Four or more years of experience providing academic technology support in a higher education setting.
• Knowledge of best practices in technology applications in teaching and learning and in the delivery of academic technology support services.
• Knowledge of trends and future directions of technology in the learning environment.
Application Procedures
Review of applications will begin on Friday, September 5, 2014; position will remain open until filled. The on-line application should be completed in detail. COMPLETION OF THE ONLINE APPLICATION IS REQUIRED FOR CONSIDERATION, A RESUME ALONE WILL NOT SUFFICE.

To apply for this position, please click on the "Apply Now" button on this page. You must submit your application by clicking on the "Submit" button. If you need assistance completing your application there are instructions available on the Employment Opportunities Website.
Applicants with disabilities requiring special attention and/or interview arrangements may call (619) 594-7099.

SDSU employees are required to sign an Oath of Allegiance.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be funded by a qualifying federal contract, requiring new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS), in partnership with the Social Security Administration (SSA).

This position may be a "designated position" under the Conflict of Interest Code. Candidates accepting a "designated" position will be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on University business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.

This position may require a background check, including, but not limited to employment verification and evidence of degree(s) and/or certification(s). The selected candidate will be required to submit fingerprints to the LiveScan Print Services. If required for the position, a background check must be completed satisfactorily before any candidate can be offered a position with SDSU.