CSU Job Listing Details

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Job ID: 101089

Job Title:
Analyst-Programmer - LMS Specialist (Analyst/Programmer - Career

Appointment Type:

Time Base:

Date Posted:
July 2, 2014

Closing Date:
Open until filled

Link to Apply Online:

Campus Employment Homepage:


Position Information

Eligible on-campus applicants in CSUEU Bargaining Units 2, 5, 7, and 9 will be given first consideration in this recruitment.

This is a full-time, probationary-track position which may become permanent upon successful completion of a probationary period.

Monday - Friday 8:00 a.m. - 5:00 p.m.

Candidate selected will be required to provide proof of eligibility to work in the U.S.


This position has been designated as sensitive and will require a Criminal Background Check. We reserve the right to make the employment offer contingent upon the successful completion of the Criminal Background Check.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.



$4,372.00 - $8,949.00 PER MONTH

Based upon the availability of funds, the anticipated appointment range is $4,372.00 - $6,671.00 PER MONTH. Salary offers within this range are contingent upon the experience and qualifications of each individual applicant. (This does not apply to promotions of on-campus employees which are covered by an MOU.)

NOTE: It is the general practice of Sacramento State to hire at the lower end of the salary range. (This does not apply to promotions of on-campus employees.)

BENEFITS/FLSA: This position is covered by health benefits, and is exempt, (not eligible for overtime compensation) according to the Fair Labor Standards Act.

For more information on the comprehensive benefits package offered by the University visit:

Hiring Dept. Information

The LMS Specialist provides career-level support for the mission-critical Blackboard Learning Management System (LMS) environment. The incumbent plays an essential role in a team of Blackboard Application, server, infrastructure, database, Service Desk, and related specialists that together support our Blackboard environment. In addition, the LMS Specialist coordinates closely with managers and staff who provide faculty/student training and support for use of the LMS, ensuring that all technical support is closely aligned with user needs. Critical areas include ensuring stability and reliability of the LMS environment, integrating other applications and functions into the LMS, problem resolution and liaison with Blackboard support, and business continuity planning.
The position reports to the Director of Web Services, within the Department of Academic Computing Resources. This position has responsibility for the configuration, setup, operation, maintenance and support for the campus LMS. The LMS Specialist often leads complex and high-impact projects with campus-wide significance, works with others to design instructional systems and support, conducts capacity planning and feasibility studies, and integrates new technology that changes how institutional work is accomplished. The incumbent works closely with server administrators and infrastructure staff in the setup, building block configuration/installation, driver installation, system integration, and performance monitoring of the system. This position is responsible for working closely with database and operating system administrators to maintain a stable and highly reliable environment and also plans and implements installation of updates and patches, as well as effective integrations of the LMS with various campus related systems, including uPortal, Peoplesoft and other collaborative and mobility applications.

Note: All IRT employees should be familiar with the mission of the University, the University Strategic Plan, and the campus information technology strategic plan.

Minimum Qualifications

A basis foundation of knowledge and skills in applications programming and systems analysis and related programming support functions is a prerequisite. This foundation would normally be obtained through a bachelor's degree preferably in computer science or business, or equivalent training and applied experience. Knowledge and skills may include working knowledge of a specific industry standard applications programming language and knowledge of standard systems analysis techniques. Incumbents at the career level work relatively independently and posses the experience to be fully proficient in performing most of all of the work assignments defined by their position. The requisite skills and knowledge is typically obtained through a combination of education, training and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills.

Knowledge, Skills & Abilities

Bachelor's degree in computer science, mathematics or a related technical field, or equivalent technical training and/or experience.
Demonstrated ability to function at the Analyst/Programmer-Career skill level including ability to support a technical team that provides comprehensive campus-wide support for the mission-critical Blackboard Learning Management System (LMS) environment, ensure stability and reliability of the LMS environment, integrate other applications and functions into the LMS, problem-solve and liaise with Blackboard support, and plan for business continuity.
Demonstrated knowledge, skill, and ability to perform the following critical functions of the classification:
Evidence of advanced and comprehensive knowledge of the LMS technical and related specialties.
Demonstrated ability to support complex and high impact projects with campus-wide significance.
Demonstrated ability to support teams working on critical organizational projects.
Demonstrated ability to plan and analyze problems related to large-scale, enterprise projects.
Evidence of demonstrated ability to independently interpret and apply organizational priorities, policies and procedures.
Demonstrated effective written & verbal communication skills.

At least three years experience with administration of LMS systems (Blackboard, WebCT or similar).
Demonstrated ability to proactively understand LMS problems from a broad interactive perspective and ability to develop effective solutions.
Knowledge and experience with related LMS tools, modules, such as collaboration, mobility, class capture, and materials repository tools.
Applicable experience with Network Appliance storage and database integration.
Two years experience with Unix administration, integration, monitoring and networking.
Project management and lead experience.
Clear ability to explain technical issues in non-technical terms.

Essential Functions

Learning Management System (LMS) Development, Support and Monitoring
Support technical and coordination responsibilities for campus-wide LMS activities.
Troubleshooting; including applying critical patches, diagnosing application errors, minimizing downtime
Planning, testing and applying critical patches in a timely fashion
Monitoring LMS resources including CPU, Application and usage
Coordinating various technical and operational support teams for application, database, server, Service Desk, infrastructure and related issues for management of the campus LMS system.
Coordinate enhancements to LMS, especially as related to upgrades, service packs, and connected applications such as Content & Community and building blocks
Coordinates all activity with LMS support staff and ensures all support activity is closely aligned with user needs.
Development/Support of integrated systems
Works with IT staff on infrastructure issues such as load balancing, security, performance management and tuning, process analysis, and script development. Also coordinates database support with the Data Services (Oracle) team especially in the areas of effective tuning of software integration, backups, portal interface, and RAC setup and implementation.
Plays major role in feasibility studies, capacity planning, and product integration issues, with emphasis on the optimization of the LMS for teaching and learning as well as integration of web portal, Peoplesoft, whiteboard (Elluminate), collaboration, mobility, digital materials management, and similar products and features.
Additional Responsibilities:
Works with server administrators to troubleshoot and resolve hardware, application, and network problems; prospectively analyzes and/or predict problems with LMS-related applications.
Responsible for providing effective and accurate documentation for problems (including resolution), processes and procedures necessary for effective operation.
Provides backup/secondary support for portal operation, backups and integration between the LMS and the Portal.
Provide effective verbal and written communications to the campus.
Serve as subject matter expert to various campus technology committees and workgroups as needed.

Equal Employment Opportunity

California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of CSU Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance or accommodations to interview because of a disability, please contact the department office at (916)278-5770. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a person's disability.

Jeanne Clery

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Sacramento State has made crime statistics available on-line at www.csus.edu/police/cleryact.htm. Reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by Sacramento State and on public property within, or immediately adjacent to and accessible from the campus, during the last three years are included. The report also includes institutional policies concerning security, alcohol and drug use, crime prevention, the reporting of crimes, sexual assault and other safety matters. Print copies are available in the library, and by request from the Office of Public Safety and the Office of the Vice President for Student Affairs.