CSU Job Listing Details

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San Francisco

Job ID: 5118

Job Title:
Information Technology Consultant, Expert, Exempt - Division of

Appointment Type:

Time Base:

Date Posted:
March 21, 2014

Closing Date:
Open until filled

Link to Apply Online:

Campus Employment Homepage:

Working Title
Customer Service Coordinator
Division of Information Technology
Appointment Type*
This is a one year probationary position.
Work Schedule*
Mondays through Fridays: 8:00 a.m. to 5:00 p.m.
Classification Salary Range*
$6,166 - $9,900 per month ($73,992 - $118,800 annually)
Anticipated Hiring Range*
$5,500 - $7,500 per month ($66,000 - $90,000 annually)

Salary is commensurate with experience.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees.
Position Summary*
Under the general direction of the Director of Web and User Services, coordinates the development and maintenance of the campus-wide ticketing system and Tech Central Web site; participates in defining campus-wide standards for software, hardware, and endpoint management; acts as a liaison to campus IT providers; prepares and presents training materials; provides technical support to administrative offices, staff, and students.
Minimum Qualifications*
Education/Work Experience: Bachelor's Degree in Information Technology or related field; five years of experience in help desk support, particularly in support of ¿highly visible¿ offices; two years of experience help desk systems administration; experience mapping business processes and translating needs into solutions.

Knowledge: Extensive knowledge of central help desk, endpoint management, various versions of Windows, MacOS, Unix, and application software including: word processors, spreadsheets, e-mail programs, and Web browsing.

Skills: Effective analytical and problem-solving skills; work independently to solve complex computing problems while balancing multiple priorities with varying scope and timing; work in a fast-paced environment with deadlines; effective interpersonal communication skills.

Abilities: Ability to reason logically and creatively to identify and resolve problems; patient, tactful, and professional under all circumstances; relay technical information effectively to non-technical users; function effectively as a member of a team and participate in activities and assignments that will benefit other members of the team, or will contribute to accomplishment of team objectives.

Working Environment:
Computer/System Type - Software/Applications:
Computers and Peripherals - PCs, Macintoshes, laptops, printers, scanners, removable storage devices, presentation hardware, wireless and handheld devices.

Operating Systems - Windows, MacOS, iOS, Linux

Applications and Utilities ¿ Web browsers, SSH and SFTP programs, Apple Mail, Thunderbird, Microsoft Office, Microsoft Visio, Microsoft Project, Anti-virus programs, encryption software, utilities, Web page editors and development tools, Dreamweaver, Photoshop, Illustrator, Footprints ticketing system

Programming Languages - Javascript, HTML, CSS, SQL

Networks - VPN, Windows network protocols, TCP/IP, 802.11
Preferred Qualifications
- Strong knowledge of practices and principles in communicating information via the web
- Expert knowledge of documentation standards
- Ability to effectively communicate information and ideas clearly and accurately, both orally and in writing.
- Experience with a central help desk and strong problem solving skills
- Experience mapping business processes and developing solutions
- Strong understanding of Accessible Technology and Section 508 compliance
- Ability to administer system security in accordance with security standards and best practices
- Ability to establish professional working relationships with a diverse population
- Creativity, energy and the ability to work on multiple projects simultaneously
- Ability to maintain accurate and detailed customer support records
- Experience with Javascript, HTML, CSS, SQL or another programming language
- Ability to monitor developments in information technology in order to advise users on technology tools
- Working knowledge of the demands of an academic environment and the ability to relate information technology concepts, the selection of appropriate technologies, and cost-effective equipment selections and staffing requirements
The incumbent must be able to meet users in their offices and to present demonstrations to groups of up to 30 people. The incumbent must be able to operate a computer workstation, and to bend and stretch to reach servers and other equipment in the computer room and users' offices.
The incumbent will be required to provide a cell phone number, and may be called after work hours to assist with computer-related problems.
Pre-Employment Requirements
This position may be subject to a background check.
CSUEU Position
Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.
How To Apply
Submit an online application and upload in one file attachment your resume and cover letter (optional), describing your specific qualifications for each position. The online recruitment system will allow one file attachment for each submission.


The Human Resources, Safety & Risk Management office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

SF State is Equal Opportunity/Americans with Disabilities Act employer and has a strong commitment to the principles of diversity.
Application Deadline
Open Until Filled

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.