CSU Job Listing Details

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San Diego

Job ID: 5325

Job Title:
Learning Spaces Support Specialist (Information Technology Consu

Appointment Type:

Time Base:

Date Posted:
February 7, 2014

Closing Date:
Open until filled

Link to Apply Online:

Campus Employment Homepage:

Position Information
Full-time, permanent (probationary) position.

Under general supervision of the Coordinator of Learning Spaces, incumbent provides classroom support to faculty, primarily in the evenings, but also during the daytime. As a member of the ITS Learning Spaces group, this position assists with the construction, maintenance and support of classroom technology systems. This position also operates the compressed video (CODEC) system for distance learning to support classes between SDSU’s main campus, the Imperial Valley Campus and other remote locations. Incumbent also assists with day-to-day operations of ITS’s equipment loan service.

Core Function – User Consultation
User Support
• Provide consultative support and services to the user community to ensure problem resolution, system/data access, and optimal system performance.
• Provide telephone or on-site support.
• Assist users to use applications and software packages and their features.
• Install, configure, and modify applications.
• Provide training and communication materials to users that maximize their ability to utilize system capabilities, features, and other resources.
• Train ITS staff, college facilitators, and ITS student assistants on smart classroom system installation, troubleshooting and maintenance.
System Software
• Provide PC/workstation support for-hardware and systems software interfaces.
• Troubleshoot errors in system operations and related networks.
• Perform software and hardware modifications.
• Maintain and support hardware and software for stand-alone systems.
Field Service
• Service user equipment or systems quickly and efficiently with minimal disruption.
• Diagnose equipment and/or system malfunctions and perform corrective action.
• Pre-test and configure equipment and/or systems following service procedures.
• Research system/equipment malfunction history.
• Analyze and adjust equipment to restore proper operation.

Core Function – Site Administration
Site Operation
• Ensure lab, studio, classroom, and/or stand-alone information systems are fully operational and secure.
• Analyze and monitor system performance and usage.
• Monitor and maintain inventory records.
Site System Maintenance
• Ensure proper maintenance and support of assigned lab/ classroom/stand-alone systems.
• Re-install damaged or deleted software.
• Troubleshoot errors in system operation and initiate repairs.
Hardware Operation and Maintenance
• Ensure that equipment and systems in assigned areas are in good condition and are properly maintained.
• Perform preventative maintenance, equipment alignment and calibration.
• Replace or repair worn parts.
• Evaluate replacement alternatives.
• Perform equipment and system setup (including necessary interconnections) and performance monitoring.
• Maintain and repair media/video production equipment systems and facilities.
• Provide technical set-up of teleconferencing systems.
• Maintain technical shop facilities, inventory, repair logs and/or work order systems.
System Configuration
• Reconfigure and test newly installed systems.

Core Function – Systems Integration
Physical Installation
• Perform the installation of equipment and/or systems in a timely manner ensuring appropriate installation and connections.
• Perform physical installation.
• Move or relocate equipment.
• Install and test PC/workstations, printers and other peripherals.
• Document and/or log equipment/system installations and/or modifications.

Knowledge, Skills & Abilities
The ideal candidate will possess the following:
User Consultation
• Ability to apply consultative skills to assess user needs and provide appropriate support.
• Knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases.
• Ability to integrate multiple applications and/or systems.
• Proficiency using standard software packages.
• Ability to analyze data requirements and research data availability and access methods.
• Knowledge of data administration principles and techniques.
• Knowledge of network administration.
• Ability to coordinate and implement data exchanges and conversions.
• Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation.
• Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.
• Subject matter expertise in a specialized discipline or body of knowledge.

Site Administration
• Ability to identify, develop, and coordinate plans for use of site resources (e.g., staffing budget, and materials) and to define site procedures for ongoing administration and maintenance.
• Ability to maintain materials, inventory, and technical references and administer facility and system security practices.
• Knowledge of system utilities, features, installation and maintenance procedures, and general operation.
• Basic knowledge of data and file structures, database systems and related utilities, operating systems, and communication interface programs.
• Ability to perform system, database, and network maintenance tasks and to use standard software packages.
• Knowledge of local area network system configuration, protocols, and/or transmission media.
• Ability to analyze and troubleshoot system connection and interface malfunctions.
• General knowledge of operating systems and hardware for problem identification and analysis.
• Knowledge of copyright laws and industry standards.
• Demonstrated ability to assist others in completing work assignments including the ability to provide basic work direction and training.

Instructional/Multimedia Development
• Knowledge of instructional design theories and methodologies and ability to apply them.
• Knowledge of database sources and large-scale computing and information resource networks.
• Knowledge of and ability to evaluate instructional software, courseware development, and multimedia applications.
• Ability to perform research design using statistical methodology and application resources.
• Knowledge of systems design and technology integration techniques.
• Ability to provide software development and programming support for instructional applications.
• Knowledge of user interface design principles and applications.
• Ability to develop and create multimedia/video productions.
• Demonstrated ability to work and communicate with users to effectively identify and efficiently meet their requirements.
• Ability to design, develop, and implement instructional applications.
• Subject matter expertise in a specialized discipline or body of knowledge.

Experience and Education
To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Specialized Requirements
• Experience in the operation and maintenance of a broad range of audio and video equipment, including distribution and projection systems.
• Ability to work effectively with faculty, staff, and administrators.
• Ability to communicate clearly, both orally and in writing.
• Ability to analyze situations accurately and take appropriate action.
• Must possess or have the ability to obtain a valid California driver’s license within 10 days of hire.
• Certification of completion of driver safety training as required by CSU Office of Risk Management must be obtained as soon as possible after hire date.

Classroom Technologies
• Knowledge of analog and digital technologies and the ability to appropriately apply them in the installation, troubleshooting and maintenance of smart classroom systems.
• Knowledge of and experience with a broad range of computer hardware and software products, including both Mac and Windows operating systems and the Microsoft Office suite.
• Ability to configure and interconnect smart classroom equipment and systems.
• Ability to operate, maintain and troubleshoot smart classroom equipment, software and systems.
• Ability to diagnose equipment and/or system malfunctions and perform corrective action.
• Ability to train college facilitators, and ITS student assistants on smart classroom system installation, troubleshooting and maintenance.

Training and User Support
• Ability to apply consultative skills to assess user needs and provide appropriate support.
• Ability to apply interpersonal and communication skills in working with staff and users to asses needs and provide solutions.

Preferred Qualifications
• Two or more years of experience providing academic technology support in a higher education setting.
• Knowledge of analog (H.320) and digital (H.323) video conferencing protocols and the ability to apply these in operating, maintaining and troubleshooting video conferencing systems.

Application Procedures
Review of applications will begin on Friday, February 21, 2014; position will remain open until filled. The on-line application should be completed in detail. COMPLETION OF THE ONLINE APPLICATION IS REQUIRED FOR CONSIDERATION, A RESUME ALONE WILL NOT SUFFICE.

To apply for this position, please click on the link above on this page. You must submit your application by clicking on the "Submit" button. If you need assistance completing your application there are instructions available on the Employment Opportunities Website.
Applicants with disabilities requiring special attention and/or interview arrangements may call (619) 594-7099.

SDSU employees are required to sign an Oath of Allegiance.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be funded by a qualifying federal contract, requiring new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS), in partnership with the Social Security Administration (SSA).

This position may be a "designated position" under the Conflict of Interest Code. Candidates accepting a "designated" position will be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on University business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.

This position may require a background check, including, but not limited to employment verification and evidence of degree(s) and/or certification(s). The selected candidate will be required to submit fingerprints to the LiveScan Print Services. If required for the position, a background check must be completed satisfactorily before any candidate can be offered a position with SDSU.