CSU Job Listing Details

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Campus:
San Diego

Job ID: 5138

Job Title:
Satisfactory Academic Progress and State Grant Coordinator (SSP

Appointment Type:
Temporary

Time Base:
Full-Time

Date Posted:
June 19, 2013

Closing Date:
Open until filled

Link to Apply Online:
http://hr.sdsu.edu/employment/staffjobs.htm

Campus Employment Homepage:
http://jobs.sdsu.edu

Description:
Position Information
Full-time, temporary position anticipated to end on or before six months and one day from the initial date of appointment with the possibility for reappointment and/or permanency.

Functions as liaison with various university departments to coordinate and educate about the OFAS Satisfactory Academic Progress requirements. Coordinates the matching of financial aid/scholarship application data with Enrollment Services admission and term data to create records in OFAS systems, set student enrollment at census, and monitor satisfactory academic progress after the close of the semester grade submission periods. Coordinates administration of all state grant programs, including State University Grant, Cal Grants, and other non-California state aid programs, with other aid program coordinators, SDSU Student Account Services, SDSU Enrollment Services, and other SDSU departments. Develops and interprets policy and procedure, and advises staff, other programs coordinators, students, and the public. Assists and counsels student and parents on all aspects of aid programs, scholarships, and eligibility requirements. In all situations dealing with students and the general public, knowledge of basic counseling techniques, aid program and scholarship requirements, resource availability, and methods of assisting emotionally distressed individuals is applied. Reviews system-generated need analyses/awards to ensure compliance with federal and state laws, regulations, policies and procedures.

When working with federal, state, and local agencies, departments within the university system, and community organizations, a considerable degree of tact and persuasiveness is utilized to achieve the desired results of understanding and/or cooperation.

Salary Range
Salary Range: $3,519 - $5,002 per month (Anticipated Hiring Salary: $3,519 per month). The competitive salary is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

Responsibilities
Satisfactory Academic Progress (SAP) Coordinator: Function as liaison and coordinate information for SAP with other aid program coordinators, SDSU Student Account Services, SDSU Enrollment Services, SDSU Faculty, and other SDSU departments. Develop and interpret policy and procedures, advise staff, other program coordinators, students and the public. Manage SAP processes to ensure compliance with federal and state regulations, policies and procedures. Coordinate the OFAS match of data with Enrollment Services as records are created, as students register, at census, and after grade submission. When appropriate, consult with the Team Leader, Assistant Directors, Associate Director, or Director on matters that have broader implications that cannot or should not be dealt with independently. When working with the federal, state, and local agencies, departments within the university system, and community organizations, a considerable degree of tact and persuasiveness is utilized to achieve the desired results of understanding and/or cooperation.

State Grant Coordination: Serve as the liaison and coordinator for all state aid programs, such as CSU State University Grant, Cal Grant Programs, and other miscellaneous state programs, (e.g. Rhode Island Higher Education Grants, Pennsylvania State Grant Programs). Coordinate information for all State Grant programs with other aid program coordinators, SDSU Student Account Services, SDSU Enrollment Services, and other SDSU departments. Develop packaging plans to award SUG and Cal Grant in a manner that meets the program goals and the university’s enrollment goals with the Director and Assistant Directors. Develop and interpret policy and procedures, advise staff, other program coordinators, students and the public. When appropriate, consult with the Team Leader, Assistant Directors, Associate Director, or Director on matters that have broader implications that cannot or should not be dealt with independently. When working with the federal, state, and local agencies, departments within the university system, and community organizations, a considerable degree of tact and persuasiveness is utilized to achieve the desired results of understanding and/or cooperation.

Application Analysis: Review system-generated need analyses/awards to ensure compliance with federal and state laws, regulations, policies and procedures. Conduct in-depth analysis of individual student needs and situations, reviewing student background information and pertinent financial aid documents to determine eligibility for financial aid. Perform independent analysis utilizing established student aid program laws, regulations and policies in a wide variety of situations requiring sensitivity to the aid applicant's issues. Assess student's current and potential financial and academic circumstances and make appropriate decisions. When necessary, utilize professional judgment to devise solutions for students with unusual circumstances and to problems for which precedents may not exist. Perform work with periodic instruction or guidance from supervisor, but independently develop specific plan and methods for completing day-to-day assignments.

Counseling Students & Parents: Daily contact on an individual basis with aid applicants (continuing and prospective students) and parents regarding eligibility requirements, satisfactory academic progress, personal budgeting techniques, and resolution of family financial circumstances which could impact attendance at the university. Responsible for maintaining effective working relationships with a wide range of students, parents and the general public in order to 1) obtain information needed to evaluate each applicant's eligibility for a variety of student aid programs and scholarships; 2) explain the basis for decisions regarding aid eligibility; and 3) to assist and counsel students and parents on all aspects of aid programs, scholarships, and eligibility requirements. In all situations dealing with students and the general public, knowledge of basic counseling techniques, aid program and scholarship requirements, resource availability, and methods of assisting emotionally distressed individuals is applied.
Other duties as assigned.

Knowledge, Skills & Abilities
The ideal candidate will possess:
• Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management.
• General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Experience and Education
Experience:
Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job related field may be substituted for one year of the professional experience.

Education:
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year for year basis.

Specialized Requirements
A demonstrated ability to understand and then utilize the following:
• The OFAS developed and maintained automated financial aid and scholarship systems (RIX, SS6i, USMS, and AidLink).
• Training methodologies, applications, and needs assessment tools.
• Various modalities by which people learn most effectively.
• Scholarship and financial aid related deadlines and reporting requirements.
• Details of financial aid programs, laws, rules, and regulations, and scholarship/financial aid policies and procedures.
• The relationships of the federal needs analysis process and verification requirements, and the analysis and interpretation of federal income tax returns.
• The federal needs analysis process and financial aid procedures for revising awards for individual students.

A demonstrated ability to:
• Provide clear and concise explanations to a student, parent, or colleague for the basis for decisions, and the details of the financial aid and scholarship application process, academic progress requirements, etc.
• Interpret the needs analysis and awards for individual students.
• Interpret and apply federal and state statutes, regulations, and guidelines.
• Accurately assess a student's current and potential financial and academic circumstances, be responsive to the student’s unique situation, and provide appropriate recommendations for planning strategies.
• Use technology to best accomplish assigned tasks.
• Collaborate with program coordinators, team leaders, and managers, to develop processes that meet the needs of students and parents.

Preferred Qualifications
Ability to:
• Manage multiple tasks in an environment of competing priorities through the use of effective organizational skills.
• Successfully perform high volumes of detail-oriented tasks.
• Adjust to an extremely stressful, fast-paced environment.
• Devote additional time and energy to accomplish the tasks needed to ensure students receive assistance when most needed, which includes working a number of evenings and weekends during peak processing periods (i.e., late spring and summer).
• Understand the role of automation in the delivery of financial aid and scholarships, in increasing efficiency and accuracy and in providing excellent customer service.
• Understand and support the values and mission of SDSU and the OFAS and communicate both successfully.
• Demonstrate commitment to the core values and philosophy of student financial aid (e.g., ensuring access to education for the economically disadvantaged), through work experience, education, or other experience or activities.
• Establish and maintain effective, cooperative, and harmonious working relationships in circumstances that involve the denial of requests or the necessity to persuade others to accept a different point of view, while behaving professionally with tact, restraint and persuasiveness to achieve understanding and cooperation.
• Communicate clearly and effectively in writing to inform, persuade, or educate a wide range of audiences while ensuring that statements made and opinions expressed as a representative of the OFAS remain consistent with the values and mission of the OFAS.
• Determine the appropriate course of action and proper communication techniques to utilize while engaged with individuals or groups in personal interactions of a sensitive, political, or contentious nature.
• Make appropriate decisions based on logical reasoning and proper interpretation and application of law, regulations, policies, and requirements that are in compliance with aid program requirements.
• Exercise independent professional judgment without benefit of guidelines, set policies or formulas, ensuring regulations and policies are followed while meeting the special needs of individual students.
• Prepare and deliver informative, effective, and professional speeches/presentations, which include the use of PowerPoint software to present a professional image and message consistent with the values and mission of the OFAS.
• Demonstrate initiative and discretion in the application of professional judgment.

Application Procedures
Review of applications will begin on Wednesday, July 3, 2013; position will remain open until filled. The on-line application should be completed in detail. COMPLETION OF THE ONLINE APPLICATION IS REQUIRED FOR CONSIDERATION, A RESUME ALONE WILL NOT SUFFICE.

To apply for this position, please click on the link above on this page. You must submit your application by clicking on the "Submit" button. If you need assistance completing your application there are instructions available on the Employment Opportunities Website.
Applicants with disabilities requiring special attention and/or interview arrangements may call (619) 594-7099.

SDSU employees are required to sign an Oath of Allegiance.
The person holding this position is considered a `mandated reporter¿ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be funded by a qualifying federal contract, requiring new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS), in partnership with the Social Security Administration (SSA).

This position may be a "designated position" under the Conflict of Interest Code. Candidates accepting a "designated" position will be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on University business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.

This position may require a background check, including, but not limited to employment verification and evidence of degree(s) and/or certification(s). The selected candidate will be required to submit fingerprints to the LiveScan Print Services. If required for the position, a background check must be completed satisfactorily before any candidate can be offered a position with SDSU.